Hello,
Thank you very much for choosing our theme and for your kind words 🙂
We’d appreciate if you could take a moment to give us 5-stars on ThemeForest! https://themeforest.net/downloads
Regards
Hello,
Thank you very much for choosing our theme and for your kind words 🙂
We’d appreciate if you could take a moment to give us 5-stars on ThemeForest! https://themeforest.net/downloads
Regards
Hello,
WordPress 5.x use Gutenberg as a default editor. You need to update WPBakery Page builder (formerly Visual Composer) plugin to 5.7 version https://www.8theme.com/documentation/xstore/plugins/plugins-update/ and then disable the Gutenberg http://prntscr.com/mprq5g
Also, we would not recommend you to keep enabled plugins that you don’t plan to use (for example, WooZone) because every additional plugin slows down the site a little bit.
Regards
If you correctly created variable products with variations, please see screenshots – http://prntscr.com/nz6ezz > http://prntscr.com/nz6f6z
Regards
Hello,
We don’t have New label and you may look for an additional plugin to implement this, for example, https://wordpress.org/plugins/advanced-product-labels-for-woocommerce/ or https://woocommerce.com/products/woocommerce-advanced-product-labels/
Regards
Hello,
You can change the height of the map here – http://prntscr.com/nz6ckn + Set margin-bottom -10px http://prntscr.com/nz6dt7
Regards
Please follow this article https://docs.woocommerce.com/document/variable-product/
Regards
Hello,
We can’t connect to FTP and get the following error: https://prnt.sc/nz67hu
Please check this.
Do you have any limits for the connections from the other countries, any white/blacklist?
Please contact your hosting provider support and ask them to increase the following PHP settings:
– post_max_size to 64M;
– upload_max_filesize to 64M;
– file_get_contents() function should be enabled in the server configuration;
Then import demo content via Theme Options > Import/Export.
If you don’t want to import all of our dummy content or just need separate pages from our demo, also if you can’t use one click import according to server settings Import of .XML files is your way. We included all the demo versions and additional pages import to XML files folder of theme package. There you’ll be able to see .xml files, Revolution slider archives. Legenda Theme Options can also be imported by copying the text file and pasting the its content into the Import from file field on the Import/Export tab in Legenda Theme Options https://www.8theme.com/demo/docs/legenda/
I’ve created a test page and get this error once publish the page – https://prnt.sc/nz6a1r
As a rule, this problem doesn’t relate to the theme.
Enable WP debug mode https://codex.wordpress.org/WP_DEBUG to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
Regards
Hello,
Sorry, but additional customization in files is not included in basic support.
Feel free to ask if you have any other questions.
Regards
Hello,
https://prnt.sc/nz63d0
To correct work of “8theme – Filter Products by Brands” widget you need to have few brands and associate them with products http://prntscr.com/nz63xb https://prnt.sc/nz644t
Settings for the sidebar and Filter area you can find in Theme Options > Shop > Shop page Layout.
Regards
As I can see – http://prntscr.com/nz62a3 ,
replace this image by own one http://prntscr.com/nz62nm and take a look at your robots.txt file.
Regards
Hello,
Please set for the user – administrator role so we can take a closer look at your settings.
Regards
Hello,
The user you provider doesn’t have an administrator role, so we can’t check all settings in your Dashboard.
You may see this as result of testing your site http://prntscr.com/nz5tw7 so check your robots.txt file (these articles can be useful https://www.ostraining.com/blog/general/google-mobile-robots/ https://mor10.com/robots-txt-might-be-ruining-your-mobile-friendly-ranking-with-google/ ).
About https://www.8theme.com/demo/royal/wp-content/themes/royal/images/assets/payments.png image, http://prntscr.com/nz5uke http://prntscr.com/nz5upq http://prntscr.com/nz5uuh https://prnt.sc/nz5uyo
Do not forget to disable demo blocks in Theme Options > Footer > Show footer demo blocks > Off.
Regards
Hello,
Please check now.
Let us know.
Regards
Hello,
Go to Theme Options > Shop elements > Variation swatches > Variation swatches > Off.
Regards
Hello,
Thanks for the reply.
Sorry, but your request is a bit unclear for me.
There paddings http://prntscr.com/nz5ow9 you can change in Theme Options > Header > Header styles > Header paddings > Top and Bottom.
If this is not what you are looking for, please describe the desired result in more details.
Thanks in advance.
Regards
Hello,
You’re welcome!
Regards
Hello,
Please see screenshots http://prntscr.com/nz5goj http://prntscr.com/nz5gss http://prntscr.com/nz5gw4
Regards
You’re welcome!
Have a nice day.
Regards
You’re welcome!
Regards
You’re welcome!
Regards
Hello,
Go to Settings > Cookie Notice.
Regards
Hello,
Looks like this is a permissions problem, that doesn’t relate to our theme.
Contact with your hosting provider to sort out.
Regards
You’re welcome!
The fix was added in framework/shortcodes/contact_form.php and will be included in the next update of the theme.
Regards
Fixed.
Please clear cache and check “kontakt” page now.
Regards
Hello,
Thanks for the reply.
Please, provide access to your FTP (host, username, password, port).
Regards
Hello,
You’re welcome!
Have a nice day.
Regards
Hello, @may1214
Can you try to extract the XStore_Theme_v.5.3.1.zip archive and just move xstore folder that you will get to wp-content/themes/ folder?
If this doesn’t help, create a new topic and provide temporary wp-admin and FTP access in the Private content area http://prntscr.com/nypizr
Regards
Hello,
What exactly menu do you want to create?
Please read about the menu in our documentation – https://www.8theme.com/classico-theme-documentation/
Here screenshots from our demo – http://prntscr.com/nypg6n http://prntscr.com/nypgaz http://prntscr.com/nypgdy http://prntscr.com/nypggj http://prntscr.com/nypgkz http://prntscr.com/nypgo2
http://prntscr.com/nypgqt http://prntscr.com/nyph0v http://prntscr.com/nyph5e
Regards
Hello,
.page-heading.bc-type-3 {
border: none;
}
Also, you can change “Breadcrumbs Padding” http://prntscr.com/nypb91 in Theme Options > Header settings > Breadcrumbs.
Regards
Hello,
Thanks for using our theme.
Please add this code in Theme Options > Custom CSS:
.out-stock .wr-c .bigT {
font-size: 12px;
}
This issue is in our task list and should be fixed in the next update of the theme. Then you will be able to delete the custom code.
Regards