Forum Replies Created

Viewing 30 posts - 48,601 through 48,630 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 6, 2019 at 13:36

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 6, 2019 at 13:08

    Have you tried to disable all 3rd-party plugins?
    Did you make changes in template files of XStore theme?

    Please, provide access to your FTP (host, username, password, port) and wp-admin access (username, password).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 6, 2019 at 12:20

    1/ Sorry, but your problem is a bit unclear for me.
    Here is what I can see on your site http://prntscr.com/nyco8w > http://prntscr.com/nycojd http://prntscr.com/nycorx
    http://prntscr.com/nycpb1 > http://prntscr.com/nycpfk
    What exactly changed after the latest update?
    You can use the Lightshot tool https://app.prntscr.com/en/index.html to make and share the screenshot.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 6, 2019 at 12:15

    Hello,

    Please provide temporary wp-admin and FTP access, so we can take a closer look.
    Important: Be attentive, use only Private content area to post private information like access to your Dashboard http://prntscr.com/nwlnrv

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 6, 2019 at 12:12

    Hello,

    Try to disable all the third-party plugins, that do not come bundled with our theme, and check how it works then.
    Did you make changes in template files?

    Provide us with temporary wp-admin and FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 6, 2019 at 12:07

    Hello,

    1/ To enable registration form, go to WooCommerce > Settings > Accounts & Privacy > Account creation.
    https://docs.woocommerce.com/document/woocommerce-pages/
    2/ Please read our documentation https://www.8theme.com/documentation/docs/portfolio-page/
    Have you selected My account page as a portfolio page? Please unselect it in Theme Options > Portfolio.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 6, 2019 at 10:54

    Hello,

    For this demo version, we added specific styling for the latest item of the menu, using custom CSS code.
    You can delete this code – http://prntscr.com/nybg6m
    http://prntscr.com/nybgk8 > http://prntscr.com/nybgdv

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 6, 2019 at 10:48

    Hello,

    1/ Go to Appearance > Widgets > and check the content of Footer Column 1 area.

    2/ Translation files of XStore theme is placed in languages/themes/ folder. You can backup these files or “languages” folder separately.
    After the theme update, you need to synchronize translations. Button Sync (Loco Translate plugin http://prntscr.com/glemdq) allows you to synchronize your translation file with updated pot file. It useful if we made any changes in template files that may affect translation or we added new string for the translation. Only after synchronization, you’ll be able to translate new strings or strings that were changed.

    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 6, 2019 at 10:33

    You need to synchronize translation file with .pot file. Then find and translate untranslated strings.
    If this doesn’t help, provide us with FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 6, 2019 at 10:17

    Hello,

    Have you installed an additional plugin that can conflict with this element?
    From which plugin this content comes? Contact support of that plugin.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 6, 2019 at 09:35

    Hello,

    I would recommend you to synchronize translations.
    Make sure you placed translation files of the theme into the /wp-content/languages/themes/ folder with correct names (language name and woopress theme suffix, e.g woopress-de_DE.po, woopress-de_DE.mo).
    Button Sync (Loco Translate plugin http://prntscr.com/glemdq) allows you to synchronize your translation file with pot file. Then you will be able to translate untranslated strings.
    Also, don’t forget to backup all the files before any update.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 6, 2019 at 07:49

    Hello,

    Thanks for using our theme.
    Please read about the menu in our documentation – https://www.8theme.com/classico-theme-documentation/
    Describe the problem in more details. You can use such screenshot maker as Lightshot https://prnt.sc/
    Also, provide temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 6, 2019 at 07:40

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 6, 2019 at 07:34

    Hello,

    Could you, please, provide temporary wp-admin access?

    To use the default pagination, you need to disable WooCommerce Infinite Scroll and Ajax Pagination plugin. If you want to have Infinite Scroll, Load More Button or Ajax Pagination for products, set correct settings for the plugin – https://www.8theme.com/documentation/xstore/plugins/woocommerce-infinite-scroll-and-ajax-pagination-settings/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 6, 2019 at 07:23

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 6, 2019 at 07:20

    Hello,

    Registration for plugins is not obligatory – https://www.8theme.com/documentation/xstore/plugins/activation-and-purchase-codes/ This article will help you to update plugins – https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 6, 2019 at 07:19

    Hello,

    Thanks for using our theme.
    Read these posts and follow the instructions
    https://contactform7.com/faq/after-submitting-the-form-i-get-an-error-message/
    https://contactform7.com/faq/i-get-an-error-message-with-a-red-border-so-how-can-i-solve-this/
    Also, you can contact the support of Contact Form 7 plugin.
    Let us know if you need any other assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 6, 2019 at 07:15

    Hello,

    Could you, please, provide URL and temporary wp-admin access?
    Do you want to make the menu transparent on all pages or a separate one?
    Please describe the desired result in more details.
    Maybe this option on a page will be suitable for you – https://prnt.sc/ny8ftj

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 6, 2019 at 07:08

    Hello, @ Wendi_Morris

    Have you cleared all cache?
    Please submit a new topic, provide URL of your site and temporary wp-admin access, so I can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 6, 2019 at 07:06

    Hello,

    I am glad that you sorted out.
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 6, 2019 at 07:06

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 5, 2019 at 15:31

    Please change the code to http://prntscr.com/nxz3k6
    !important;

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 5, 2019 at 14:57

    Hello,

    Thanks for understanding.
    Let us know if you need any other assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 5, 2019 at 14:31

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 5, 2019 at 14:26

    I can see the problem on the desktop also.
    Looks like not all files were uploaded correctly.
    We would recommend you to create a staging site (full copy of the production site; to avoid problems on the production site and be able to fix problems without rush), update theme and all the included plugins to latest versions and then check the problem. In case the issue still appears then reply back with access to the staging site (wp-admin and FTP access) and we’ll check it in more details.
    If you want we can help you with theme and plugin update, on the staging site.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 5, 2019 at 14:19

    Hello,

    To be sure that the situation relates to the plugin, you can temporarily disable the mentioned plugin and check how Post page looks then.
    Note that we don’t give guaranty for full theme compatibility with all 3-rd party plugins.
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 5, 2019 at 13:03

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 5, 2019 at 12:35

    Hello,

    Please read about variable products – https://docs.woocommerce.com/document/variable-product/
    Is this what you are looking for?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 5, 2019 at 12:34

    Hello,

    Please make sure that “Display Title/Meta on single post” is enabled in Theme Options > Blog > Single post.
    This option shows post title and post meta on the single post page. You can use post meta shortcode [etheme_post_meta time="true" time_details="true" author="true" comments="true" count="true" class="" ] in post content as an alternative of this option.

    The author is disabled on the single post by default because there is an option “Show about author block” in Theme Options.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 5, 2019 at 12:16

    Do you use Loco translate plugin? Go to Loco Translate > Plugins > WooCommerce > find and translate the text.
    If there is no desired string, provide us with temporary wp-admin and FTP access, so we can take a closer look.

    Regards

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    Viewing 48,630 results - 48,601 through 48,630 (of 68,227 total)
Viewing 30 posts - 48,601 through 48,630 (of 68,227 total)
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