Page 1580 – 8theme.com

Forum Replies Created

Viewing 30 posts - 47,371 through 47,400 (of 68,187 total)

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Rose Tyler

Support staff

September 4, 2019 at 07:36

Hello,

1) I’ve checked your site on Samsung mobile via chrome browser and do not see the problem with links. Please describe the problem in more details. On which device and browser and which links do not work?
2) I would suggest you to use Yoast SEO plugin. Then you’ll be able to manage SEO product/page descriptions, images etc.

Regards

#220646 Copied In reply to: Links not working on smartphones

Rose Tyler

Support staff

September 4, 2019 at 07:20

Hello,

You’re welcome!

Regards

#220644 Copied In reply to: Cart page not translating

Rose Tyler

Support staff

September 4, 2019 at 07:16

Hello,

Is the problem solved http://prntscr.com/p1jc7x ?
Single product layout can be changed via Theme Options > Single product > http://prntscr.com/p1jcnx or via Additional product options [8theme] > https://prnt.sc/p1jd1n

Regards

#220643 Copied In reply to: Lines are too big

Rose Tyler

Support staff

September 2, 2019 at 11:14

Hello,

Before update the link field was a simple input without options, after the update we have improved the option to allow users open link in a new tab etc http://prntscr.com/p0nu24 but you need to re-add links using this updated link button.

Regards

#220580 Copied In reply to: Banner Links Lost after update to 6.0.1

Rose Tyler

Support staff

September 2, 2019 at 10:38

Hello,

There is o option to upload files by default in WP or WooCommerce, so you will need either third-party plugin or additional customization to implement this.
If you want to upload the custom file on the single product page you can choose Product Addons plugin, for example https://wordpress.org/plugins/woo-custom-product-addons/ or similar. Keep in mind that Ajax add to cart option in Theme Options > Single Product should be disabled.

If you want to upload file on the checkout page then look for other third-party plugins because we did not study this question before.

Regards

#220579 Copied In reply to: To upload a file

Rose Tyler

Support staff

September 2, 2019 at 10:34

Hello,

Use most suitable for you element http://prntscr.com/p0n8gi to add the Add to cart button on the single page.

Regards

#220578 Copied In reply to: Create a button "add to cart" in a page difference of the shop

Rose Tyler

Support staff

September 2, 2019 at 10:30

Hello,

Do you use any cache plugin, server cache or CDN? Clear the cache and check again. Because looks that options file with previous code was cached.

Regards

#220577 Copied In reply to: Mobile display and Menu

Rose Tyler

Support staff

September 2, 2019 at 10:16

Hello,

You can remove the products from the wishlist on the wishlist page http://prntscr.com/p0mzbc , header wishlist widget does not include the remove option.
Have you created the wishlist page? If not go to Page > create new > create wishlist page with the wishlist shortcode [yith_wcwl_wishlist] in content. After that go to YITH > Wishlist > and choose the wishlist page http://prntscr.com/p0mwta

Regards

#220576 Copied In reply to: My Wish List issue

Rose Tyler

Support staff

September 2, 2019 at 10:08

Hello,

All the available product types to show in Revolution slider you can find in Revolution slider settings http://prntscr.com/p0mt92 Unfortunate,y, there is no option to show featured products type.

Regards

#220575 Copied In reply to: Question about Featured Items

Rose Tyler

Support staff

September 1, 2019 at 13:56

Hello,

Please describe the desired result in more details.

Regards

#220561 Copied In reply to: To upload a file

Rose Tyler

Support staff

September 1, 2019 at 13:05

Hello,

You’re welcome!

Regards

#220529 Copied In reply to: Make front page slider static

Rose Tyler

Support staff

September 1, 2019 at 12:44

Hello,

Please provide temporary wp-admin and FTP access.

Regards

#220527 Copied In reply to: legenda/js/plugins.min.js is null

Rose Tyler

Support staff

September 1, 2019 at 10:55

Thanks for understanding.
Let us know if you have any other questions.

Regards

#220524 Copied In reply to: How to auto-select shipping option

Rose Tyler

Support staff

September 1, 2019 at 10:46

Hello,

The update should not remove links from banners.
What version of the theme did you use before the update?
Please describe the problem in more details with screenshots. Also, provide temporary wp-admin and FTP access, so we can take a closer look.
You can use Lightshot screenshot tool https://app.prntscr.com/en/index.html to share screenshots, it creates a link to the image and you will just send us that link.

Regards

#220522 Copied In reply to: Banner Links Lost after update to 6.0.1

Rose Tyler

Support staff

September 1, 2019 at 10:05

Hello,

The problem is caused by this custom CSS code – https://prnt.sc/p09q70 I suppose you can delete this part of code at all. Or download this image https://xstore.8theme.com/demos/2/x-phone/wp-content/uploads/sites/5/2017/12/little-title-img.png and upload it into your media library then change the URL in the custom CSS code.

About menu items, change this code http://prntscr.com/p09s9l to 100% > https://prnt.sc/p09se2

Regards

#220521 Copied In reply to: Mobile display and Menu

Rose Tyler

Support staff

September 1, 2019 at 09:36

Hello,

1) Have you set “Enable the shipping calculator on the cart page” http://prntscr.com/p09ji2 > http://prntscr.com/p09jcb in WooCommerce > Settings > Shipping > Shipping options?
Isn’t this what you are looking for?
2) http://prntscr.com/p09kzq https://docs.woocommerce.com/document/free-shipping/

Your questions relate to WooCommerce plugin functionality, so it would be better to ask them on forum of the WooCommerce (we are theme support).

Regards

#220520 Copied In reply to: How to auto-select shipping option

Rose Tyler

Support staff

September 1, 2019 at 08:56

Hello,

Try to disable all the third-party plugins, that do not come bundled with our theme https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , and check how pages load then.
Did you make changes in the theme files?

Regards

#220519 Copied In reply to: Error displaying all pages

Rose Tyler

Support staff

September 1, 2019 at 08:53

Hello,

Please check “Products type” in settings of Products element – https://prnt.sc/p09bfa
If this doesn’t help, provide temporary wp-admin access.

Regards

#220518 Copied In reply to: Question about Featured Items

Rose Tyler

Support staff

September 1, 2019 at 08:50

Hello,

I’ve checked your site (changed few settings), Theme options work fine – http://prntscr.com/p09ajo
Please clear cache and check one more time.
Let us know if you need any further assistance.
You can provide screenshots of the problems. Use Lightshot screenshot tool https://app.prntscr.com/en/index.html to share screenshots, it creates a link to the image and you will just send us that link.

Regards

#220517 Copied In reply to: Matheusbusto – My template don't finish the installation.

Rose Tyler

Support staff

August 31, 2019 at 15:11

Hello,

Thanks for the reply.
Please note, we don’t give guaranty for full theme compatibility with all 3-rd party plugins.
Contact the plugin author to get help or find another plugin that will be suitable for your needs.

Regards

#220508 Copied In reply to: single product page dont stop reloading products

Rose Tyler

Support staff

August 31, 2019 at 14:57

You’re welcome!

Regards

#220505 Copied In reply to: Variation Swatches and Quantity Buttons doesn´t work

Rose Tyler

Support staff

August 31, 2019 at 13:22

Hello,

Once I’ve deactivated WooCommerce Stripe Gateway plugin, all works fine.
Seems you did not use the correct key, you have js error in the console http://prntscr.com/ozzq92
Follow Stripe docs https://stripe.com/docs/keys
If you have any other questions about stripe settings contact plugin author https://wordpress.org/support/plugin/woocommerce-gateway-stripe/
We are theme author and provide support for the theme, not for the third-party plugins, sorry.

Regards

#220503 Copied In reply to: Variation Swatches and Quantity Buttons doesn´t work

Rose Tyler

Support staff

August 31, 2019 at 10:19

Hello,

Please read this article – https://docs.woocommerce.com/document/configuring-woocommerce-settings/#section-12 , you can enable the shipping calculator on the cart page via WooCommerce > Settings > Shipping > Shipping options.
Here you can find information about Free Shipping – https://docs.woocommerce.com/document/free-shipping/

Regards

#220501 Copied In reply to: How to auto-select shipping option
Rose Tyler

Support staff

August 31, 2019 at 10:05
Hello,

Please add this code in Theme Options > Custom CSS > Custom CSS for mobile:

.my_account_orders .view { background-color: #222222; border: 1px solid #222222; color: #fff; font-size: .85rem; padding: .75rem 2.2rem; }

Regards
#220500 Copied In reply to: Error on My Account page, in orders in version mobile!
Rose Tyler

Support staff

August 31, 2019 at 10:00

Hello,

You’re welcome!
I’ve deleted margin-bottom: -100px that was added for content above Carousel images, added custom classs and custom CSS code – http://prntscr.com/ozy3j8 + http://prntscr.com/ozy3ls

Regards

#220499 Copied In reply to: slider of homepage sometimes does not work.

Rose Tyler

Support staff

August 31, 2019 at 09:12

Hello,

I can’t see the screenshot – http://prntscr.com/ozxpuo
Please describe both problems in more details.
Do you have problems only when our theme is activated or with the default Storefront theme too?

Regards

#220498 Copied In reply to: Checkout Page & Process

Rose Tyler

Support staff

August 31, 2019 at 09:04

Hello,

Go to Appearance > Widgets > After the products area, you can delete content from this area or edit the content of the mentioned static block.
https://www.8theme.com/documentation/xstore/support/static-blocks/
https://www.8theme.com/documentation/xstore/support/widgets-custom-widget-areas/

Regards

#220497 Copied In reply to: enabling Smart Manager and Smart Product Viewer caused the website problem.

Rose Tyler

Support staff

August 31, 2019 at 08:40

Hello,

Try to disable all the third-party plugins that do not come bundled with our theme and check how the single product page works then.
Did you make changes in the theme files?
Try to disable Site preloader in Theme Options > General / Layout.
Let us know.

Regards

#220496 Copied In reply to: single product page dont stop reloading products

Rose Tyler

Support staff

August 31, 2019 at 08:19

Hello,

Sorry for the delay in answering. Reply times can vary from time to time and be up to 24 hours. But is usually faster than that.
1) I am glad that you sorted out.
2) WooCommerce Admin plugin is a free plugin – https://wordpress.org/plugins/woocommerce-admin/ If you face any problem with it, it would be better to contact authors of the plugin first.
3) In your case, paddings do not work – https://prnt.sc/ozxebq ( http://prntscr.com/ozxeee http://prntscr.com/ozxegp )
Here is an example https://prnt.sc/ozxdnq = http://prntscr.com/ozxdub + http://prntscr.com/ozxdxw

Regards

#220495 Copied In reply to: Categories are open 24/7

Rose Tyler

Support staff

August 31, 2019 at 08:02

You’re welcome!
Have a nice day.

Regards

#220493 Copied In reply to: Product Images zoom in on shop page
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Viewing 47,400 results - 47,371 through 47,400 (of 68,187 total)

Viewing 30 posts - 47,371 through 47,400 (of 68,187 total)

← 1 2 3 … 1,579 1,580 1,581 … 2,271 2,272 2,273 →

Forum Replies Created

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