Forum Replies Created

Viewing 30 posts - 47,341 through 47,370 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 7, 2019 at 13:12

    Hello,

    Looks like the problem is caused by the content of your prefooter (Appearance >Widgets > PreFooter area). Try to change the text element to a static block with the desired content. Also, why you added a script in text widget there? You may use the “Insert Headers and Footers” plugin.
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 7, 2019 at 12:09

    Hello,

    Thanks for the screenshot. Please check how this works with default WC theme – Storefront. We are able to help only in case the problem relates to our theme. If the problem persists with the default theme also, it’s because of your server/hosting. Contact your hosting provider to solve the problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 7, 2019 at 12:05

    Hello,

    “My account” page relates to WooCommerce plugin. All options you can find in WooCommerce > Settings > Accounts & Privacy.
    You can set “Allow customers to create an account on the My account page” – https://docs.woocommerce.com/document/configuring-woocommerce-settings/#section-15

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 7, 2019 at 10:41

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 7, 2019 at 10:31

    Please check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 7, 2019 at 10:13

    Hello,

    What version of Core plugin on your site? Looks like you updated the XStore Core plugin but did not update the theme. Before every core plugin update, we would recommend you to check the changelog https://xstore.8theme.com/update-history/ and you’ll find that you need to update not just XStore Core plugin but XStore theme first. Any core plugin update requires the theme update to the latest version before the plugin update.
    So, update your theme to version 6.0.1 https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 7, 2019 at 09:02

    Hello,

    Please describe the problem in more details with screenshots. What exactly does not work correctly?
    Use Lightshot screenshot tool https://app.prntscr.com/en/index.html to share screenshots, it creates a link to the image and you will just send us that link.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 7, 2019 at 08:37

    Hello,

    I am glad that you sorted out.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 7, 2019 at 08:33

    Hello,

    1) Please change the code to http://prntscr.com/p2yujs
    margin-bottom: 7px;
    2) Sorry about the custom CSS code, here it is:

    .header-advanced .header-search.act-default input[type="text"] {
        border-radius: 20px;
    }
    .header-advanced .header-search.act-default {
        margin-right: 0px;
    }

    Try this link – https://wpkraken.io/?ref=8theme
    3, 4) You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 7, 2019 at 08:21

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 7, 2019 at 08:16

    Hello,

    Thanks for contacting us.
    As I can see, your site works fine http://prntscr.com/p2yr5r http://prntscr.com/p2yr9b Is the problem solved? If not, describe the problem in more details.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 7, 2019 at 08:02

    Hello,

    Thanks for letting us know.
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 6, 2019 at 13:58

    Hello,

    Try to sync/update translation files https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/
    If this doesn’t help, provide us with temporary wp-admin and FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 6, 2019 at 13:54

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 6, 2019 at 13:31

    Hello,

    Please provide temporary FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 6, 2019 at 13:09

    You can change Paddings in Theme Options > Menu styling > Fixed header menu or use custom CSS code to reduce font-size for the menu items:

    .fixed-header .menu-wrapper .menu>li>a {
        font-size: 12px;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 6, 2019 at 12:36

    Hello,

    1) “Filter by price” is shown on categories with products. If your product category is empty, there are no prices for filtering. As I can see, only 2 categories have products on your site.
    2) Have you sorted out http://prntscr.com/p2mnha ?
    Here is a video about Variation Swatches – https://youtu.be/XO-PDvhPypc

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 6, 2019 at 12:30

    Hello,

    Thanks for using our theme.
    Smart Menu – controls the appearance of the toggle icon instead of the last menu items when there is no space to show the links in one line. Do not use if your menu is not too long.
    Because this option uses when the menu contains a lot of 1-st level items it has the delay. In your case, just keek it disabled.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 6, 2019 at 12:27

    Hello,

    Be attentive, use only Private content area to post private information http://prntscr.com/nwlnrv
    1) [8THEME] Icon Box element has Button link option only (to be able to see the button, you need to set Button text http://prntscr.com/p2mfgq ) You can check your demo to see that items of this block http://prntscr.com/p2mg36 are not-clickable – https://xstore.8theme.com/demos/2/electron01/
    Maybe we will do the improvement for the Icon Box element in one of the next updates. Right now there is no bug, it is predefined behavior.
    2) Please check the scroll on the Shop page now. I’ve set settings for the plugin – https://www.8theme.com/documentation/xstore/plugins/woocommerce-infinite-scroll-and-ajax-pagination-settings/ You can set “Loading Image” depends on your needs in Settings of the plugin.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 6, 2019 at 12:02

    Hello,

    Please, make sure you have checked all the server requirements before the installation – https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/
    In case if automatic plugin installation fails, you can install them manually via your Dashboard: Plugins > Add New > Upload Plugin > Browse plugins archives. Or via FTP, by uploading and extracting the plugin zip files into wp-content/plugins folder – https://www.8theme.com/download-plugins/
    Try to install demo content from XStore > Import Demos.
    Let us know the result.
    If you need any further assistance, provide temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 6, 2019 at 08:33

    Hello,

    Your posts do not have Featured Images – http://prntscr.com/p2j170 but they can’t disappear just after activated our theme. Once we upload a featured image it shows correctly.
    Maybe your data was not fully transferred. What theme did you use before? Did you have images after the transferring, with a default theme activated on the site?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 6, 2019 at 08:11

    Hello,

    1) About the problem with the menu, we need to take a closer look so ask you about access. It’s difficult to find the reason of the problem just by description, unfortunately.
    2) You can download all plugins from this page – https://www.8theme.com/downloads/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 6, 2019 at 07:40

    Hello,

    Please provide URL and temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 6, 2019 at 07:13

    Hello,

    Thanks for contacting us.
    Do you mean this header – http://prntscr.com/p2i1aa ? Here are screenshots of settings from the default demo – http://prntscr.com/p2i2am http://prntscr.com/p2i2ej http://prntscr.com/p2i2om http://prntscr.com/p2i2ss http://prntscr.com/p2i2y4 http://prntscr.com/p2i31z
    Read more about header banner in this topic – https://www.8theme.com/topic/customize-header-banner/
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 6, 2019 at 07:04

    Hello,

    Theme Options > WooCommerce (Shop) > Single product page > Single product layout > Product Gallery Slider > Enable.
    Also, Promo Popup you can disable via Theme Options > Enable Promo Popup > Off.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 6, 2019 at 07:02

    Hello,

    You can add this code in Global custom CSS:

    @media only screen and (max-width: 1030px){
        .top-bar {
            display: block;
        }
        .top-bar .languages-area {
            display: block;
            max-width: 100%;
            width: 100%;
            float: none;
        }
        .top-links {
            display: none;
        }
        .topbar-widget, .top-bar .wcml-cs-active-currency  {
            padding-right: 0px;
        }
    }
    @media only screen and (max-width: 480px){
        .top-bar .languages-area {
            text-align: center;
        }
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 5, 2019 at 14:53

    Provide temporary wp-admin and FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 5, 2019 at 14:47

    Hello,

    Try to enter id https://prnt.sc/p27xm9

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 5, 2019 at 14:33

    Hello,

    Add this code also:

    .top-bar .wcml-dropdown .wcml-cs-submenu li {
        border: none;
    }
    .top-bar .wcml-dropdown .wcml-cs-submenu,
    .top-bar .wpml-ls-legacy-dropdown .wpml-ls-sub-menu {
        border: 1px solid #cdcdcd;
    }
    .top-bar .wpml-ls-legacy-dropdown .wpml-ls-current-language:hover>a {
        background-color: transparent !important;
        color: white;
    }
    .top-bar .wpml-ls-legacy-dropdown .wpml-ls-sub-menu {
        background-color: white;
    }
    .top-bar .wpml-ls-legacy-dropdown .wpml-ls-sub-menu a {
        color: #222;
    }
    .top-bar .wpml-ls-legacy-dropdown .wpml-ls-sub-menu a:hover {
        color: #888;
    }

    Waiting for your reply.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 5, 2019 at 13:43

    I am glad that you sorted out.

    Regards

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    Viewing 47,370 results - 47,341 through 47,370 (of 68,227 total)
Viewing 30 posts - 47,341 through 47,370 (of 68,227 total)
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