Forum Replies Created

Viewing 30 posts - 46,951 through 46,980 (of 68,187 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 6, 2019 at 09:37

    Hello,

    Please check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 6, 2019 at 09:34

    Hello,

    We’ve updated the Core plugin on your site. Please check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 6, 2019 at 09:30

    Hello,

    Our developers need more information about the mentioned problems. Please provide us with screenshots of these errors and links to the results of the test.
    Also, we need correct wp-admin access.
    device-width is set – http://prntscr.com/pfh82y so there should not be “Viewport not set to “device-width”” error.
    Please provide us with the requested data.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 6, 2019 at 09:22

    Hello,

    I am glad that you sorted out.
    Let us know if you need any other assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 6, 2019 at 09:17

    Hello,

    Please provide us with temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 6, 2019 at 08:26

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 6, 2019 at 08:25

    Hello,

    Try to disable all the third-party plugins, that do not come bundled with our theme, and check how it works then.
    If this doesn’t help, provide ur with temporary FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 6, 2019 at 07:33

    Hello,

    Update the theme – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ and Core plugin – https://www.8theme.com/documentation/xstore/plugins/plugins-update/ , clear cache and check your Home page then.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 6, 2019 at 07:19

    Hello,

    I can’t log in to your site. Please check the credentials.
    Also, make sure that all required plugins are activated on your site – https://www.8theme.com/documentation/xstore/plugins/included-plugins/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 5, 2019 at 17:04

    Hello,

    We are theme author and provide support for the theme only.
    Feel free to ask if you have any questions about XStore.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 5, 2019 at 16:16

    Hello,

    Header builder is available for XStore theme only – https://themeforest.net/item/xstore-responsive-woocommerce-theme/15780546 and we do not plan to add this for the WooPress, unfortunately.
    Take a look at the XStore – new and powerful theme with many versions and layouts.
    We can exchange WooPress to XStore. You need to buy the XStore theme, reply back with purchase code and submit the refund request for the WooPress theme https://themeforest.net/refund_requests/new

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 5, 2019 at 15:50

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 5, 2019 at 15:49

    Hello,

    Please provide URL + temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 5, 2019 at 12:46

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 5, 2019 at 12:11

    Hello,

    WooCommerce > Settings > Accounts & Privacy > Account creation > Allow customers to create an account on the “My account” page https://docs.woocommerce.com/document/configuring-woocommerce-settings/#section-15

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 5, 2019 at 11:01

    Hello,

    Unfortunately, there is no such possibility. I would recommend you to add the text manually on the slider, as on our demos. The size of the button can be changed via custom CSS code –

    .slide-button {
        padding: 8px 15px !important;
        font-size: 11px !important;
    }

    http://prntscr.com/pf67sh
    Also, you can use the Slider Revolution plugin, it has more settings but can slow down the site a bit.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 5, 2019 at 10:50

    Hello,

    You can add this code in Theme Options > Custom CSS:

    .categories-products-two-rows .bottom-product {
        display: none;
    }

    but this is not the best solution because hidden products are loaded on the page still.
    Another solution is a bit more complicated – copy etheme_category_shortcode function from wp-content/plugins/et-core-plugin/inc/shortcodes/category.php file into your child-theme/functions.php and remove this part of code – http://prntscr.com/pf64h3

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 5, 2019 at 09:16

    Hello,

    I can’t open or login to your site. FTP access also does not work:
    Error: Connection timed out after 20 seconds of inactivity
    Error: Could not connect to server

    Do you have any limits for connections from other countries?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 5, 2019 at 09:09

    Hello,

    Could you provide us with a link to the result of the google search test so we may see more details about the errors?
    Also, edit the content of the slider on the home page and change the font size for the mobile view.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 5, 2019 at 08:10

    Hello,

    1) Go to Appearance > Widgets and delete the content from the Footer and Copyrights area.
    2) Add this code in Custom CSS for the page http://prntscr.com/pf4y5n

    .content-page {
        display: none;
    }
    .page-heading-slider .wpb_revslider_element {
        margin-bottom: 0px;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 5, 2019 at 08:02

    Hello,

    Unfortunately, we can’t log in to your dashboard. Please check the credentials.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 4, 2019 at 21:06

    Hello,

    Contact your hosting provider to get FTP access to your WP installation.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 4, 2019 at 20:55

    Hello,

    Could you, please, provide temporary wp-admin and FTP access?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 4, 2019 at 20:52

    Hello,

    Thanks for letting us know. I am glad that you sorted out.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 4, 2019 at 17:52

    Hello,

    Could you, please, provide URL and temporary wp-admin access?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 4, 2019 at 17:48

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 4, 2019 at 17:13

    Hello,

    Try to add this code in Global custom CSS:

    @media only screen and (max-width: 992px) {
        .slider-item {
            background-size: contain;
            background-repeat: no-repeat;
        }
    }
    @media only screen and (max-width: 480px) {
        .swiper-entry.et-slider {
            height: 300px !important;
        }
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 4, 2019 at 17:06

    Hello,

    Add this code in Theme Options > Custom CSS > Global custom CSS:

    .content-product .product-title {
        min-height: 42px;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 4, 2019 at 16:51

    Hello,

    You can achieve a result like this – http://prntscr.com/pewq1a by adding the next code in Theme Options > Custom CSS:

    .content-product .star-rating {
        font-size: 12px;
    }
    .content-product .star-rating {
        margin-bottom: 18px;
        width: auto;
    }

    Additional customization in files is outside the scope of basic theme support, sorry.
    I’ve sent your request to our developers, so maybe this new feature will be added in one of the next theme updates.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 4, 2019 at 16:43

    Hello,

    Thanks for contacting us.
    Could you, please, provide URL of the site?

    Regards

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    Viewing 46,980 results - 46,951 through 46,980 (of 68,187 total)
Viewing 30 posts - 46,951 through 46,980 (of 68,187 total)
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