Woopress Core 1.1.1 Plugin Issues - by PremiumPetware

This topic has 10 replies, 3 voices, and was last updated 4 years, 4 months ago ago by Rose Tyler

  • Avatar: PremiumPetware
    PremiumPetware
    Participant
    September 22, 2019 at 10:19

    Hi, I resumed testing updating to Woopress 6.0.1 but am striking issues with the core plugin still, this time using core plugin version 1.1.1.

    I get the following when going to the customise theme screen

    Fatal error: Uncaught Error: Call to undefined function etheme_get_option() in /srv/bindings/4badf9bda6e5449b98cc4695558a38e2/code/wp-content/plugins/woopress-core/inc/functions.php:156 Stack trace: #0 /srv/bindings/4badf9bda6e5449b98cc4695558a38e2/code/wp-includes/class-wp-hook.php(286): et_dequeue_ult_scripts(”) #1 /srv/bindings/4badf9bda6e5449b98cc4695558a38e2/code/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array) #2 /srv/bindings/4badf9bda6e5449b98cc4695558a38e2/code/wp-includes/plugin.php(465): WP_Hook->do_action(Array) #3 /srv/bindings/4badf9bda6e5449b98cc4695558a38e2/code/wp-includes/functions.wp-scripts.php(76): do_action(‘wp_print_script…’) #4 /srv/bindings/4badf9bda6e5449b98cc4695558a38e2/code/wp-includes/class-wp-customize-manager.php(456): wp_print_scripts(Array) #5 /srv/bindings/4badf9bda6e5449b98cc4695558a38e2/code/wp-includes/class-wp-customize-manager.php(552): WP_Customize_Manager->wp_die(0, ‘Non-existent ch…’) #6 /srv/bindings/4badf9bda6e5449b98cc4695558a38e2/code/wp-includes/c in /srv/bindings/4badf9bda6e5449b98cc4695558a38e2/code/wp-content/plugins/woopress-core/inc/functions.php on line 156

    Can you please advise what could be causing this? The Redux and CMB2 plugins are installed.

    9 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 22, 2019 at 12:22

    Hello,

    Please provide URL, temporary wp-admin and FTP access.

    Regards

    Avatar: PremiumPetware
    PremiumPetware
    Participant
    September 23, 2019 at 13:08

    Hello, please see dev log in details in private content. I am having issues getting guest ftp access set up at present…

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 23, 2019 at 18:31

    Hello,

    Unfortunately, we can’t proceed without FTP access because once we start to edit files via Dashboard and get the fatal error Dashabord access will be locked and we won’t be able to proceed.
    So, we are waiting for the FTP or at least cPanel access to your site.

    Regards

    Avatar: PremiumPetware
    PremiumPetware
    Participant
    September 24, 2019 at 10:51

    Hi there. I have managed to set up a 8theme specific ftp login for my dev environment.

    Please note that my provider does not use cpanel. Also the one deviation from your standard install is that dynamic.css is not writable in your default location and has a symbolic link to a writeable location

    Thanks and regards,
    Blair.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 24, 2019 at 15:42

    Hello,

    We can’t connect to your FTP http://prntscr.com/pacnfy
    But looks that problem is related not to our theme but to your WP installation because if we disabled the WooPress core plugin and switched to default WP theme we also get the error while using customizer http://prntscr.com/pacn0t I suppose your WP installation does not load theme while opening customizer, that’s why you get the fatal error when our theme is enabled because core plugin required theme functions while loading customizer, if plugin does not find theme functions (because WP does not load theme) then you get the error.
    So, contact your hosting provider to solve the general problem with the default theme and customizer mode and then let me know if you still have a problem with our theme.

    Regards

    Avatar: PremiumPetware
    PremiumPetware
    Participant
    September 25, 2019 at 09:18

    Hi Olga, Sorry about that, i missed giving you the protocol and port number. See Private area. With all of these settings Filezilla connects without any issues at my end.

    OK, thank you for investigating. I will confirm and lodge a ticket with our WP provider.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 27, 2019 at 09:47

    Hello,

    1) Sorry, but you still did not solve the problem with Customizer and the default theme. We can’t proceed with checking our theme issue if customizer does not work even with the default theme on your site. Seems your hosting provider have some limits for WP options. Contact hosting support and solve the problem https://gyazo.com/bdb2e22363fe4e0de128c353a60fdeef . Reply back only after that.

    2) We are able to connect to your SFTP but could you tell me in what folder your WP installation is located? Because we checked a few of them and did not find.

    Regards

    Avatar: PremiumPetware
    PremiumPetware
    Participant
    October 6, 2019 at 07:44

    Hi Olga,

    unfortunately using the low end product of a high end provider, I have to do my own troubleshooting. So my first thought was to disable all non essential plugins, and re-enable one by one and test. This led me to discover that a plugin I had to force https was causing the problem. With it enabled I could no longer customise. I could not recall the original reason for having this, but tested without and all interaction on the site is https, so I have gone ahead and removed it and updated my prod environment.

    I have however encountered another issue with the woocommerce admin plugin provided by woocommerce, enabling this and trying to populate the analytics brought my site to it’s knees, so i have removed that, and everything seems to be working as expected!

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 6, 2019 at 09:22

    Hello,

    I am glad that you sorted out.
    Let us know if you need any other assistance.

    Regards

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