Page 1497 – 8theme.com

Forum Replies Created

Viewing 30 posts - 44,881 through 44,910 (of 68,187 total)

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Rose Tyler

Support staff

April 9, 2020 at 07:21

Hello,

Thanks for the video.
Theme Options > Footer > Footer layout > change Footer Columns. Then go to Appearance > Widgets > edit widgets from the Dashbord.
Provide us with temporary wp-admin access (user and password).

Regards

#233019 Copied In reply to: Footer Widget problems

Rose Tyler

Support staff

April 9, 2020 at 07:15

Hello,

You can disable “Sticky Add To Cart Bar” in Theme Options > WooCommerce (Shop) > Single product page > Single product layout.
It looks fine – http://prntscr.com/rvvs44 for me in the Chrome browser. What browser do you use? Have you tried to clear the cache?

Regards

#233018 Copied In reply to: Scrolling Add To Cart

Rose Tyler

Support staff

April 9, 2020 at 07:12

Hello,

Sorry, but your question is a bit unclear for me. Could you, please, provide a screenshot?
Also, check how it works on our demo – https://xstore.8theme.com/

Regards

#233017 Copied In reply to: Navigating menu for products. No images.

Rose Tyler

Support staff

April 9, 2020 at 06:24

Hello,

Download admin.php and walker.php files by this link – https://dropmefiles.com/Vy6LP , reupload these files in xstore/framework/thirdparty/menu-images/inc folder via FTP.

Regards

#233015 Copied In reply to: Small issue

Rose Tyler

Support staff

April 8, 2020 at 15:09

Hello,

Try to clear browser cache on your mobile. If this doesn’t help, let us know what device and browser do you use? What versions of them?
Provide temporary wp-admin and FTP access.
Can you see the same problems on our demo https://xstore.8theme.com/ ?

Regards

#232987 Copied In reply to: Shopping Cart Cut Off on Mobile Version

Rose Tyler

Support staff

April 8, 2020 at 14:54

Hello,

Please describe the problem in more detail with screenshots. Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links then you can provide links of screenshots here.

Regards

#232984 Copied In reply to: Shopping Cart Cut Off on Mobile Version

Rose Tyler

Support staff

April 8, 2020 at 14:47

You’re welcome!
Have a nice day.

Regards

#232982 Copied In reply to: Your theme does not natively support menus

Rose Tyler

Support staff

April 8, 2020 at 14:25

Hello,

1) You can ignore the mentioned message. Our theme uses Header Builder that allows placing menus in any part of the header http://prntscr.com/rvfh9t , so there are no Manage Menu Locations settings.
2) Download admin.php and walker.php files by this link – https://dropmefiles.com/Vy6LP , reupload these files in xstore/framework/thirdparty/menu-images/inc folder via FTP.

Regards

#232979 Copied In reply to: Your theme does not natively support menus

Rose Tyler

Support staff

April 8, 2020 at 14:15

You’re welcome!

Regards

#232978 Copied In reply to: Menu options not saving

Rose Tyler

Support staff

April 8, 2020 at 13:48

You’re welcome!

Regards

#232971 Copied In reply to: Footer widget move

Rose Tyler

Support staff

April 8, 2020 at 13:21

Hello,

Theme Options > Footer > Footer layout > change Footer Columns. Then go to Appearance > Widgets > move the Facebook widget to Footer column 2 area.
Also, watch these videos – https://youtu.be/NSSFa7ukx6I https://youtu.be/gY-x4m47Duo

Regards

#232969 Copied In reply to: Footer widget move

Rose Tyler

Support staff

April 8, 2020 at 10:56

Hello,

I do not see the problem – http://prntscr.com/rvb1sx On which page the font doesn’t work?

Regards

#232944 Copied In reply to: Fonts not working

Rose Tyler

Support staff

April 8, 2020 at 10:47

You’re welcome!

Regards

#232943 Copied In reply to: Problem Slider Item

Rose Tyler

Support staff

April 8, 2020 at 09:50

Have you tried to disable all 3rd-party plugins and clear cache?

Regards

#232937 Copied In reply to: Not getting new items/brands/ in the list Sort by Brands

Rose Tyler

Support staff

April 8, 2020 at 09:32

Hello,

Make sure that your new brands are not empty.
Provide temporary wp-admin access and title of the new brand which isn’t shown in the sidebar.

Regards

#232934 Copied In reply to: Not getting new items/brands/ in the list Sort by Brands

Rose Tyler

Support staff

April 8, 2020 at 09:29

Hello,

Go to Header builder and delete the Wishlist element from the header content – https://prnt.sc/rv95x2

Regards

#232933 Copied In reply to: change button colors

Rose Tyler

Support staff

April 8, 2020 at 09:14

Hello,

You need to change line-height of titles – http://prntscr.com/rv8uku , for example – http://prntscr.com/rv8uvs > http://prntscr.com/rv8vg1
The slider size you can change here – http://prntscr.com/rv6u60

Regards

#232929 Copied In reply to: Problem Slider Item

Rose Tyler

Support staff

April 8, 2020 at 08:39

Hello,

Edit page > [8theme] Layout options > Custom background color
or you can change the bg using settings of the Elementor. Provide us with URL of the mentioned page + temporary wp-admin access.

Regards

#232925 Copied In reply to: Xstore core 2.0.0

Rose Tyler

Support staff

April 8, 2020 at 08:17

Hello,

Please see screenshots – https://prnt.sc/rv7p30 https://prnt.sc/rv7pax > http://prntscr.com/rv7pwz

Sometimes new strings are added and only after synchronization, you’ll be able to translate new strings or strings that were changed. Not always, but some strings can be missing after the sync and you need to find and translate them one more time, this is independent of us and relates to WP functionality.

Regards

#232923 Copied In reply to: Translation

Rose Tyler

Support staff

April 8, 2020 at 07:42

Hello,

Go to Static block > edit “Category page banner”
http://prntscr.com/rv73hg http://prntscr.com/rv73z3 http://prntscr.com/rv73v3

Regards

#232919 Copied In reply to: Swatch variation "out-of-stock" feature fails to work when too many variations

Rose Tyler

Support staff

April 8, 2020 at 07:16

Hello,

You’re welcome!

Regards

#232917 Copied In reply to: Producs page layout

Rose Tyler

Support staff

April 8, 2020 at 07:00

Hello,

You need to install and activate all required plugins – http://prntscr.com/rv6ext http://prntscr.com/rv6f1p https://www.8theme.com/demo/docs/royal/Plugins/Included_Plugins

This outdated file http://prntscr.com/rv6fey will be fixed in the next update of the theme, there is no critical issue with this.
Before the next WC update, please check the theme changelog to find information about compatibility – https://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976 http://prntscr.com/rv6go3

Regards

#232912 Copied In reply to: Theme Options are Not There Anymore

Rose Tyler

Support staff

April 8, 2020 at 06:52

Hello,

Try to disable all 3-rd party plugins, clear browser cache and then check.
If this doesn’t help, provide us with correct wp-admin access – http://prntscr.com/rv6d2s

Regards

#232911 Copied In reply to: Quickview function not working properly

Rose Tyler

Support staff

April 8, 2020 at 06:41

Hello,

Please watch these videos – https://youtu.be/NSSFa7ukx6I https://youtu.be/gY-x4m47Duo
Your video/screenshots can be uploaded here – https://dropmefiles.com/ or on a similar sharing service, then provide us with URL.
If the mentioned video tutorials do not help you to sort out questions, provide us with temporary wp-admin access.

Regards

#232910 Copied In reply to: Footer Widget problems

Rose Tyler

Support staff

April 8, 2020 at 06:30

You’re welcome!

Regards

#232909 Copied In reply to: WP Page Builder is not working

Rose Tyler

Support staff

April 7, 2020 at 08:36

Hello,

Fixed. Please clear cache and check now.

Regards

#232805 Copied In reply to: Menu options not saving

Rose Tyler

Support staff

April 6, 2020 at 14:39

Hello,

Thanks for using our theme.
I can see user and pass in the Private Content area, but what about the URL of your site?
What version of the Slider plugin do you use? Maybe updating of the plugin will solve the problem https://www.8theme.com/documentation/xstore/plugins/plugins-update/
If this doesn’t help, let us know, so we can take a closer look.

Regards

#232744 Copied In reply to: Slider Revolution error: Warning size of()

Rose Tyler

Support staff

April 6, 2020 at 14:22

Hello,

You’re welcome!

Regards

#232741 Copied In reply to: header fix

Rose Tyler

Support staff

April 6, 2020 at 14:17

Hello,

Make sure that your translation files are updated – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/
Do not forget to clear the cache before checking the result on the frontend.
If this doesn’t help, provide temporary wp-admin and FTP access, so we can take a closer look.

Regards

#232739 Copied In reply to: Some questions that arose in the configuration of this theme
Rose Tyler

Support staff

April 6, 2020 at 14:11
Hello,

You can use this custom CSS code:

.single-product .product-information .product_meta, .single-product .product-information .email-link { display: none !important; }

Regards
#232736 Copied In reply to: Producs page layout
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Viewing 44,910 results - 44,881 through 44,910 (of 68,187 total)

Viewing 30 posts - 44,881 through 44,910 (of 68,187 total)

← 1 2 3 … 1,496 1,497 1,498 … 2,271 2,272 2,273 →

Forum Replies Created

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