Page 1496 – 8theme.com

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Rose Tyler

Support staff

April 11, 2020 at 11:44

Hello,

The problem is related to changes in the latest WP version. We will fix this compatibility issue in the next update of the theme.
You can download admin.php and walker.php files from here – https://dropmefiles.com/Vy6LP , and reupload them in xstore/framework/thirdparty/menu-images/inc folder via FTP, to fix the problem right now.

Regards

#233201 Copied In reply to: Menu appearance settings don't seem to be saved

Rose Tyler

Support staff

April 11, 2020 at 09:04

You’re welcome!

Regards

#233196 Copied In reply to: Google result view

Rose Tyler

Support staff

April 11, 2020 at 08:28

Hello,

Single product builder is activated on your site, but you have not added elements. Disable the builder in Theme Options > WooCommerce (Shop) or add element depends on your needs here – http://prntscr.com/rx6x0x For example – https://xstore.8theme.com/demos/2/niche-market/product/wooden-chair/ – http://prntscr.com/rx6xyg

As I can see you activated a lot of plugins, please check a list of required plugins – https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , recommended plugins are not obligatory and can be disabled.

Regards

#233194 Copied In reply to: single Product page not showing any data

Rose Tyler

Support staff

April 11, 2020 at 07:17

Hello, @M-LAW

Please wait for the next update of the theme.
If you have any other questions, open up a new topic.
Thanks for understanding.

Regards

#233189 Copied In reply to: Mobile menu takes a while to load and does not scroll on iPhone

Rose Tyler

Support staff

April 11, 2020 at 07:16

Hello,

It will be improved in the next update of the theme. The update will be released within the next week. Please wait.

Regards

#233188 Copied In reply to: Mobile Menu and Cart – Delay

Rose Tyler

Support staff

April 11, 2020 at 07:14

Hello,

Please check Appearance > Widgets > Top panel.

Regards

#233187 Copied In reply to: Google result view

Rose Tyler

Support staff

April 11, 2020 at 07:08

Hello,

Do you use an additional plugin for the search, or it doesn’t work with our default search?
Please provide some screenshots, URL and temporary wp-admin access.

Regards

#233186 Copied In reply to: Search with Capital letters

Rose Tyler

Support staff

April 11, 2020 at 07:05

Hello,

1) Use the Product Meta element.
2) Please describe the desired result in more detail.

Regards

#233185 Copied In reply to: How to add product categories on single product page

Rose Tyler

Support staff

April 10, 2020 at 18:47

You’re welcome!

Regards

#233172 Copied In reply to: Cart missing from header

Rose Tyler

Support staff

April 10, 2020 at 18:42

Hello,

Install Default demo version, like shown in this video – https://youtu.be/UAlAkvoilfk , > go to Pages > Add new > import Home red default page – https://youtu.be/wkIKN2IyEZI , then Dashboard > Settings > Reading > Your homepage displays > select the Imported Home page.
As you can see on the demo this page uses a specific header, that was achieved via Multiple headers functionality. Just provide temporary wp-admin access, so we can import the header manually on your site and set it for the Home page only.

Regards

#233170 Copied In reply to: XStore HOME RED DEFAULT Theme

Rose Tyler

Support staff

April 10, 2020 at 18:34

Hello,

Please, follow the plugin documentation step by step – https://www.mc4wp.com/kb/connecting-mailchimp-account-api-key/

Regards

#233167 Copied In reply to: Mail Chimp API Key

Rose Tyler

Support staff

April 10, 2020 at 17:16

Hello,

Go to Theme Options > WooCommerce > Shop > Product page layout > disable Masonry option if you want to use Infinite Scroll. These 2 options are not compatible.

Regards

#233156 Copied In reply to: WooCommerce Infinite Scroll Problem

Rose Tyler

Support staff

April 10, 2020 at 16:00

Please check – http://prntscr.com/rwtzo5

Regards

#233150 Copied In reply to: Newsletter Popup

Rose Tyler

Support staff

April 10, 2020 at 14:43

You’re welcome!

Regards

#233148 Copied In reply to: Demo-Content not correctly installed

Rose Tyler

Support staff

April 10, 2020 at 13:49

Hello,

The functionality of the related products comes from WooCommerce plugin – https://docs.woocommerce.com/document/related-products-up-sells-and-cross-sells/ and can’t be changed, by default.

Regards

#233144 Copied In reply to: Related products

Rose Tyler

Support staff

April 10, 2020 at 13:48

Hello,

There is no such option, sorry.

Regards

#233143 Copied In reply to: Mobile filters

Rose Tyler

Support staff

April 10, 2020 at 09:42

Hello,

You need to set http://prntscr.com/rwm422 like was done here – http://prntscr.com/rwm4b0 (check all your inner columns with banners).

Regards

#233117 Copied In reply to: Problem with FAQ and blog page

Rose Tyler

Support staff

April 10, 2020 at 07:39

Hello,

Thanks for using our theme.
We provide just examples of products. Either edit existing products – add attributes http://prntscr.com/rwjw2x > create variations http://prntscr.com/rwjwbx > add prices http://prntscr.com/rwjwon = http://prntscr.com/rwjwxb , or create your own products https://docs.woocommerce.com/documentation/plugins/woocommerce/getting-started/setup-products/
This video will help you to sort out with variation swatches – https://youtu.be/LgzC4iK-j6A
Let us know if you need any further assistance.

Regards

#233112 Copied In reply to: Demo-Content not correctly installed

Rose Tyler

Support staff

April 10, 2020 at 07:26

Hello,

We can’t see the problem on your site. Please make sure that the cache of your browsers is cleared and there are no additional extensions that may affect page displaying.

Regards

#233111 Copied In reply to: Scrolling Add To Cart

Rose Tyler

Support staff

April 10, 2020 at 07:18

Hello,

Please provide temporary wp-admin access, so we can take a closer look.
Also, describe the problem in more detail.

Regards

#233110 Copied In reply to: Pages break randomly

Rose Tyler

Support staff

April 10, 2020 at 07:16

Hello,

I am glad that you sorted out.
Have a nice day.

Regards

#233109 Copied In reply to: Color Dropdown menu

Rose Tyler

Support staff

April 10, 2020 at 07:15

Hello,

Could you, please, provide temporary wp-admin access?

Regards

#233108 Copied In reply to: Newsletter Popup

Rose Tyler

Support staff

April 10, 2020 at 07:07

Hello,

You’re welcome!
Have a nice day.

Regards

#233107 Copied In reply to: Quickview function not working properly

Rose Tyler

Support staff

April 10, 2020 at 07:06

Hello,

Theme Options > WooCommerce (Shop) > Shop > Products style > Product Content Elements

Regards

#233106 Copied In reply to: 2 price tag when hover on product

Rose Tyler

Support staff

April 9, 2020 at 09:44

Hello,

Please provide FTP access also.

Regards

#233034 Copied In reply to: Shopping Cart Cut Off on Mobile Version

Rose Tyler

Support staff

April 9, 2020 at 08:11

Hello,

1) Try to use our Products element.
2) Appearance > Widgets > Shop sidebar
https://youtu.be/Je2rCPXBQMw
3) Theme Options > WooCommerce (Shop) > Shop > Shop page layout > Products Per Page and Per Page Variants Separated By Commas
4) It is default sorting that comes from WooCommerce, there is no option to change the position of it.
You can add widgets in Appearance > Widgets > Shop filters area. Filters, like filter by attribute, will be visible on the frontend once you create variable products. Please read this article https://docs.woocommerce.com/document/variable-product/ and want this video – https://youtu.be/LgzC4iK-j6A

Regards

#233029 Copied In reply to: 2 price tag when hover on product

Rose Tyler

Support staff

April 9, 2020 at 07:50

Hello,

It will be improved in the next update of the theme. The update will be released within the next week. Please wait.

Regards

#233025 Copied In reply to: Off canvas latency.

Rose Tyler

Support staff

April 9, 2020 at 07:41

Hello,

What device and browser do you use? Try to clear browser cache on your mobile and check one more time.
Could you, please, record a video of the problem?
Please set the administrator role for the user.
Also, provide us with temporary FTP access.
Do you have the problem while scrolling when all 3rd party plugins are disabled on your site?

Regards

#233023 Copied In reply to: Mobile only: home page goes blank on scroll.

Rose Tyler

Support staff

April 9, 2020 at 07:34

Hello,

I am glad that you sorted out.
Have a nice day.

Regards

#233021 Copied In reply to: Mobile menu

Rose Tyler

Support staff

April 9, 2020 at 07:23

Hello,

Actually no matter what email you will use there, even some randomly generated because we need it just for test. Anyway, you can use this one plugins.8theme@gmail.com But, please, don’t use it for any newsletters or reports of your site in future!

Regards

#233020 Copied In reply to: Tremendously Slow Demo
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Viewing 44,880 results - 44,851 through 44,880 (of 68,187 total)

Viewing 30 posts - 44,851 through 44,880 (of 68,187 total)

← 1 2 3 … 1,495 1,496 1,497 … 2,271 2,272 2,273 →

Forum Replies Created

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