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Viewing 30 posts - 44,911 through 44,940 (of 68,187 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 6, 2020 at 06:55

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2020 at 16:58

    Hello,

    Provide temporary wp-admin access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2020 at 16:55
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2020 at 16:03

    Hello,

    Please read our documentation – https://www.8theme.com/documentation/xstore/theme-translation/
    To make site multilanguage, you need to use one of the additional plugins:
    1) WPML(paid) https://www.8theme.com/documentation/xstore/theme-translation/translation-with-wpml/
    2) qTranslate(free)
    3) Polylang(free with paid extra options)
    If you want to translate the site to one language just use Loco translate plugin. Note that translation files should be placed in /wp-content/languages/themes/ folder with correct names (language name and xstore theme suffix, e.g xstore-de_DE.po, xstore-de_DE.mo).
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2020 at 15:44

    Hello,

    Latest versions of plugins you can download from this page – https://www.8theme.com/downloads/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2020 at 15:34

    Hello,

    Screenshots you provided is a bit unclear https://prnt.sc/rtfsyd
    Here you can find a list of required plugins – https://www.8theme.com/documentation/xstore/plugins/included-plugins/ http://prntscr.com/rtgtjn , all others can be deactivated. Read descriptions of plugins and activate recommended/additional plugins depends on your needs.
    While your site is local we can’t see it.
    Please watch this video – https://youtu.be/7QluEYxznKs
    When you created a new menu and added a few items, just click on Save menu, then click on 8theme options (right corner of the menu title) – https://gyazo.com/6b7861bdfd41a12ac8b415b30094aee9

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2020 at 15:01

    Hello,

    Customer Key and Customer Secret are required also. Generate them into your account then add into fields of the widget.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2020 at 12:22

    Hello,

    Go to Products > Edit product > scroll down and you will see [8theme] Product Options > Additional custom block > select a static block. Using the Single product page builder you can place this block depends on your needs. If you are using one of the default Single product layouts, the block will be displayed at the bottom, after the product description.
    Static block can be edited by WPBakery or Elementor, but it is not recommended to use both editors at the same time.
    http://prntscr.com/rte95r – this is additional custom block, https://prnt.sc/rs9fcf https://prnt.sc/rs9fhk

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2020 at 12:11

    Hello,

    Go to Appearance > Menus > click on 8theme options http://prntscr.com/rte34u and you will see a window with all settings.
    If this doesn’t work, please provide screenshots for better understanding the problem. Provide URL + temporary wp-admin access also.
    Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links then you can provide links of screenshots here.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2020 at 09:11

    Hello,

    Please describe in more detail the desired displaying of the blog page and provide temporary wp-admin access.
    Do you use CDN? If so, you need to clear all cache to be able to see changes.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2020 at 08:50

    Hello,

    You need to add correct data to these fields https://prnt.sc/rtbc80

    Go to https://dev.twitter.com/apps/new and log in, if necessary
    Enter your Application Name, Description and your website address. You can leave the callback URL empty.
    Accept the TOS, and solve the CAPTCHA.
    Submit the form by clicking the Create your Twitter Application
    Copy the consumer key (API key) and consumer secret from the screen into your application
    Create Your Access Token for OAuth
    Twitter-OAuth-Settings

    After creating your Twitter Application, you have to give the access to your Twitter Account to use this Application. To do this, click the Create my Access Token.

    Get the Consumer Key, Consumer Secret, Acess token, Access Token Secret
    Twitter-OAuth-Access-tokens

    In order to access the Twitter, that is to get recent tweets and twitter followers count, you need the four keys such as Consumer Key, Consumer Secret, Acess token, Access Token Secret.

    Theme-Options-page

    To get all these keys, click the OAuth Tool tab in your Twitter Application and copy those keys and paste in our Theme Options page. That’s it. Now Your Twitter counter will get the followers count and display them in your widget.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2020 at 08:48

    Thanks for the request. If you have any other suggestions, you can post them here – https://www.8theme.com/forums/xstore-wordpress-support-forum/xstore-features/
    You can maybe find a free plugin that will provide the desired functionality, but we do not give a guaranty for full theme compatibility with all existing 3rd party plugins.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2020 at 08:22

    WordPress update is independent of our theme, so you can contact WP support or maybe your hosting provider will be able to assist you.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2020 at 08:14

    Hello,

    Please provide screenshots for better understanding and temporary wp-admin access so we can take a closer look.
    Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links then you can provide links of screenshots here.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2020 at 08:11

    Hello,

    Here is our email – 8themes@gmail.com

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2020 at 07:49

    Please check the second example which I’ve provided, you can create an individual additional custom block for any products.
    If this is not what you are looking for and your question requests additional customization in files, you can contact WPKraken team.
    Additional customization is outside the scope of basic theme support, sorry.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2020 at 07:17

    Hello,

    There is no such option.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2020 at 07:03

    Hello,

    You did not provide FTP password, so we can’t connect and take a closer look.
    As was mentioned, FTP access is required in this case, so we are waiting for your reply – http://prntscr.com/rtaixo

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2020 at 06:58

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2020 at 06:57

    Hello,

    Try to disable all 3-rd party plugins, clear browser cache and then check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2020 at 06:43

    Hello,

    Use the next code to change bg for single product pages –

    .single-product .template-container {
        background-color: white;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 4, 2020 at 17:20

    You are using CDN, cache plugin and maybe server cache. I would recommend you to disable caching while you are making changes on the site, enable it once customization will be finished. We do not have any problems with the header builder on our test site, so likely it is cache/CDN effect on your side.

    I’ve disabled Blur in slider settings – http://prntscr.com/rszbaz Please clear cache and check now.

    As I can see, all required plugins are activated. Here you can find a list of such plugins https://www.8theme.com/documentation/xstore/plugins/included-plugins/ Recommended plugins can be installed / activated via Appearance > Install plugins, for example, Wishlist plugin. Do not activate new plugins unnecessarily, because every plugin slows down the site a bit.

    Keep in mind that you need to build content using only one builder, don’t try to edit page that was created by WPBakery using Elementor. Our demo version uses WPBakery, so you can disable the Elementor plugin at all, or use it for new pages only.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 4, 2020 at 16:08

    I do not see the problem – http://prntscr.com/rsydja Please clear all cache and check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 4, 2020 at 15:59

    Hello,

    Thanks for contacting us.
    Please provide temporary wp-admin and FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 4, 2020 at 15:28

    Hello,

    1) It is recommended to edit widgets via Appearance > Widgets, not via the Customizer.
    2) Please provide URLs of mentioned products, so we can take a closer look.
    Also, clear browser cache and check how variations gallery works then.
    We’ve created a test product on your site – https://www.shoparzo.com/product/new-product/ and all is fine – http://prntscr.com/rsy63e

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 4, 2020 at 12:11

    It was related to the new WP version, we have made some changes in theme files. The fix will be included in the next theme update also.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 4, 2020 at 10:37

    Please check how the menu works now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 4, 2020 at 10:26

    Have you changed wp-admin access? Please provide us with the correct data.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 4, 2020 at 10:03

    Contact your hosting provider to get FTP if you don’t have it, then follow steps from the docs.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 4, 2020 at 09:24

    Provide a path to the theme folder.

    Regards

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    Viewing 44,940 results - 44,911 through 44,940 (of 68,187 total)
Viewing 30 posts - 44,911 through 44,940 (of 68,187 total)
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