Forum Replies Created

Viewing 30 posts - 44,911 through 44,940 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2020 at 07:15

    Hello,

    Could you, please, provide temporary wp-admin access?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2020 at 07:07

    Hello,

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2020 at 07:06

    Hello,

    Theme Options > WooCommerce (Shop) > Shop > Products style > Product Content Elements

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 9, 2020 at 09:44

    Hello,

    Please provide FTP access also.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 9, 2020 at 08:11

    Hello,

    1) Try to use our Products element.
    2) Appearance > Widgets > Shop sidebar
    https://youtu.be/Je2rCPXBQMw
    3) Theme Options > WooCommerce (Shop) > Shop > Shop page layout > Products Per Page and Per Page Variants Separated By Commas
    4) It is default sorting that comes from WooCommerce, there is no option to change the position of it.
    You can add widgets in Appearance > Widgets > Shop filters area. Filters, like filter by attribute, will be visible on the frontend once you create variable products. Please read this article https://docs.woocommerce.com/document/variable-product/ and want this video – https://youtu.be/LgzC4iK-j6A

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 9, 2020 at 07:50

    Hello,

    It will be improved in the next update of the theme. The update will be released within the next week. Please wait.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 9, 2020 at 07:41

    Hello,

    What device and browser do you use? Try to clear browser cache on your mobile and check one more time.
    Could you, please, record a video of the problem?
    Please set the administrator role for the user.
    Also, provide us with temporary FTP access.
    Do you have the problem while scrolling when all 3rd party plugins are disabled on your site?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 9, 2020 at 07:34

    Hello,

    I am glad that you sorted out.
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 9, 2020 at 07:23

    Hello,

    Actually no matter what email you will use there, even some randomly generated because we need it just for test. Anyway, you can use this one plugins.8theme@gmail.com But, please, don’t use it for any newsletters or reports of your site in future!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 9, 2020 at 07:21

    Hello,

    Thanks for the video.
    Theme Options > Footer > Footer layout > change Footer Columns. Then go to Appearance > Widgets > edit widgets from the Dashbord.
    Provide us with temporary wp-admin access (user and password).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 9, 2020 at 07:15

    Hello,

    You can disable “Sticky Add To Cart Bar” in Theme Options > WooCommerce (Shop) > Single product page > Single product layout.
    It looks fine – http://prntscr.com/rvvs44 for me in the Chrome browser. What browser do you use? Have you tried to clear the cache?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 9, 2020 at 07:12

    Hello,

    Sorry, but your question is a bit unclear for me. Could you, please, provide a screenshot?
    Also, check how it works on our demo – https://xstore.8theme.com/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 9, 2020 at 06:24

    Hello,

    Download admin.php and walker.php files by this link – https://dropmefiles.com/Vy6LP , reupload these files in xstore/framework/thirdparty/menu-images/inc folder via FTP.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 8, 2020 at 15:09

    Hello,

    Try to clear browser cache on your mobile. If this doesn’t help, let us know what device and browser do you use? What versions of them?
    Provide temporary wp-admin and FTP access.
    Can you see the same problems on our demo https://xstore.8theme.com/ ?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 8, 2020 at 14:54

    Hello,

    Please describe the problem in more detail with screenshots. Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links then you can provide links of screenshots here.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 8, 2020 at 14:47

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 8, 2020 at 14:25

    Hello,

    1) You can ignore the mentioned message. Our theme uses Header Builder that allows placing menus in any part of the header http://prntscr.com/rvfh9t , so there are no Manage Menu Locations settings.
    2) Download admin.php and walker.php files by this link – https://dropmefiles.com/Vy6LP , reupload these files in xstore/framework/thirdparty/menu-images/inc folder via FTP.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 8, 2020 at 14:15

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 8, 2020 at 13:48

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 8, 2020 at 13:21

    Hello,

    Theme Options > Footer > Footer layout > change Footer Columns. Then go to Appearance > Widgets > move the Facebook widget to Footer column 2 area.
    Also, watch these videos – https://youtu.be/NSSFa7ukx6I https://youtu.be/gY-x4m47Duo

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 8, 2020 at 10:56

    Hello,

    I do not see the problem – http://prntscr.com/rvb1sx On which page the font doesn’t work?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 8, 2020 at 10:47

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 8, 2020 at 09:50

    Have you tried to disable all 3rd-party plugins and clear cache?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 8, 2020 at 09:32

    Hello,

    Make sure that your new brands are not empty.
    Provide temporary wp-admin access and title of the new brand which isn’t shown in the sidebar.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 8, 2020 at 09:29

    Hello,

    Go to Header builder and delete the Wishlist element from the header content – https://prnt.sc/rv95x2

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 8, 2020 at 09:14

    Hello,

    You need to change line-height of titles – http://prntscr.com/rv8uku , for example – http://prntscr.com/rv8uvs > http://prntscr.com/rv8vg1
    The slider size you can change here – http://prntscr.com/rv6u60

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 8, 2020 at 08:39

    Hello,

    Edit page > [8theme] Layout options > Custom background color
    or you can change the bg using settings of the Elementor. Provide us with URL of the mentioned page + temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 8, 2020 at 08:17

    Hello,

    Please see screenshots – https://prnt.sc/rv7p30 https://prnt.sc/rv7pax > http://prntscr.com/rv7pwz

    Sometimes new strings are added and only after synchronization, you’ll be able to translate new strings or strings that were changed. Not always, but some strings can be missing after the sync and you need to find and translate them one more time, this is independent of us and relates to WP functionality.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 8, 2020 at 07:42

    Hello,

    Go to Static block > edit “Category page banner”
    http://prntscr.com/rv73hg http://prntscr.com/rv73z3 http://prntscr.com/rv73v3

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 8, 2020 at 07:16

    Hello,

    You’re welcome!

    Regards

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    Viewing 44,940 results - 44,911 through 44,940 (of 68,231 total)
Viewing 30 posts - 44,911 through 44,940 (of 68,231 total)
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