What phones models, browsers and versions of browsers do you use.
We do not see the problem so it is a bit difficult to troubleshoot it.
As was mentioned, try to disable all third-party plugins that do not come bundled with our theme https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , and check how it works then. If the problem is caused by an additional plugin, you need to contact support of the plugin.
Regards
Rose Tyler
Support staff
August 5, 2020 at 18:11
You’re welcome!
Regards
Rose Tyler
Support staff
August 5, 2020 at 18:10
You’re welcome!
Regards
Rose Tyler
Support staff
August 5, 2020 at 18:09
Breadcrumbs https://prnt.sc/tulq0p is not affected by our Primary category option, because it uses default woocommerce function, so there is no option to change it. I can say only the same – https://prnt.sc/tulqyk
Regards
Rose Tyler
Support staff
August 5, 2020 at 18:02
Hello,
Thanks for contacting us.
To fix mentioned warnings, reupload this theme-functions.php file into xstore/framework folder via FTP – https://dropmefiles.com/RALcq
Sometimes when you import demo with a great number of the images the server timeout is not enough to import all the media that demo has and this error occurred. You can choose the demo import again and at the demo content installation step don’t check all but media only https://gyazo.com/647b0452f7c5d8ddb3ebcf966506dcc0
Please check if the error persists when a default theme is activated on your site. As a rule, such things come from the server-side, and fully independent of the theme, I suppose your hosting provider will be able to help.
Once the memory problem will be solved, provide us with temporary wp-admin and FTP access, we will check if something can be done from our side also.
Regards
Rose Tyler
Support staff
August 5, 2020 at 16:40
Try to add the next code in Theme Options > Theme Custom CSS:
To be sure that the memory limit was increased, check what value is shown in WooCommerce > Status, for example – https://prnt.sc/tuk2jf
Massive Addons plugin is not obligatory, it is used to create some specific content blocks. Try to disable the plugin and check the frontend, if there is no code shown and all blocks are on places, you can keep the plugin disabled. If some blocks are shown as shortcodes, you can delete them via backend.
Regards
Rose Tyler
Support staff
August 5, 2020 at 16:23
Hi,
Thanks for using our theme.
1/ you can add custom html inside that promo text with custom class
2/ via child-theme/js/theme-child.js ( create this file and include it in function.php of child-theme) add some trigger event for your custom class to close the popup
3/ code example: jQuery(‘.custom-close-button’).on(‘click’, function() {
jQuery(this).parents(‘.et-mini-content’).find(‘.et-close’).trigger(‘click’);
});
Regards
Rose Tyler
Support staff
August 5, 2020 at 16:19
Hello,
1) Make sure that the Core plugin was updated – https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Clear cache and check one more time.
2) Kirki and CMB2 plugins are not required anymore and can be deleted.
Massive Addons can be activated depends on your needs, but it is not obligatory.
When you have multiple plugins installed and activated on your site, it can slow it down. So, please, keep enabled only those plugins that you really need for the correct functioning of your site and disable all the plugins that you don’t use.
3) I prefer default layouts, but in case you want to create your custom layout and face some inconvenience, submit a new topic where we will be able to sort out all complaints one be one, to prevent a mess in this topic.
4) Provide URL and temporary wp-admin access, so we can take a closer look.
5) Thanks for the notice, it will be fixed.
Regards
Rose Tyler
Support staff
August 5, 2020 at 15:57
Hello,
1) By default, there is no such possibility. You can create a new category and add the mentioned products to this category, then you will be able to see all products on the category page.
2) Add Products element on a page, set the desired Order by and Order way.
Regards
Rose Tyler
Support staff
August 5, 2020 at 15:49
It was like this in a very old theme version.
Feel free to ask if you have any other questions.
Regards
Rose Tyler
Support staff
August 5, 2020 at 15:32
Go to Appearance > Menus > Screen options https://prnt.sc/tuiz88 , then add custom class for menu item https://prnt.sc/tuizfumenu-item-dropdown-left > add the next code in Theme Options > Theme custom CSS > Custom CSS for desctop:
.et_b_header-menu .menu-item-dropdown-left .nav-sublist-dropdown:not(.nav-sublist) {
left: auto;
right: 0;
}
.item-design-dropdown.menu-item-dropdown-left .nav-sublist-dropdown ul > li.menu-item-has-children:hover:after {
right: auto;
left: -5px;
}
.et_b_header-menu.et_element-top-level .item-design-dropdown.menu-item-dropdown-left .nav-sublist-dropdown ul > li.menu-item-has-children > a:after {
content: '\e902';
right: auto;
left: 1.9em;
}
.item-design-dropdown.menu-item-dropdown-left .nav-sublist-dropdown .container > ul > li a {
justify-content: flex-end;
text-align: end;
}
.et_b_header-menu .item-design-dropdown.menu-item-dropdown-left .nav-sublist-dropdown ul > li ul {
left: auto;
right: 100%;
}
I am glad that you have found a workaround.
Do you need any further assistance from our side? To be able to find a fix we need to see the problem, so change settings to values which allow it, provide temporary wp-admin and FTP access.
Regards
Rose Tyler
Support staff
August 5, 2020 at 14:58
Hello,
Go to Edit product > [8theme] Product Options > change the Primary category to Auto or to the desired one.
Provide temporary wp-admin and FTP access. I will ask one of our developers to take a closer look.
Regards
Rose Tyler
Support staff
August 5, 2020 at 09:08
Hello,
Thanks for using XStore.
We do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our support.
If you need help with the additional customization, submit customization request to WPKraken team.
In this case, the problem is independent of the theme, and our support team can do nothing.
You are using a default WC element, so try to contact the support of WooCommerce plugin.
You have a lot of products, so it can be an error from server-side, or even something else.
Sorry, but we can assist in cases when a problem is coming from our theme only.
Sorry but your request is a bit unclear for me. Could you please specify which exact pages should be affected by the code?
Maybe adding the code not in Theme Custom CSS but into Custom CSS area for page is your way – https://prnt.sc/tuar3i
Regards
Rose Tyler
Support staff
August 5, 2020 at 08:18
Hi,
Do you mean an image that is shown when you share site link somewhere like Facebook?
You can use the Yoast SEO plugin to choose images and text.
Don’t forget to clean the FB cache for the posts you already shared https://developers.facebook.com/tools/debug/sharing/
Regards
Rose Tyler
Support staff
August 5, 2020 at 08:11
Hi,
We are talking about maximum body length value. Try to add those rules to your .htaccess file:
1) Please check if you have this problem when the parent theme Is activated to make sure it is not caused by additional changes in files of the child theme. Let us know.
2) If you want to be able to show the media from your business account by hashtag you need to make sure that FB user that you used to generate token and related to your Instagram has all the necessary permissions https://prnt.sc/tclgs2https://developers.facebook.com/docs/instagram-api/overview# In other cases you’ll be able to show the media from your Instagram account but not the media by hashtag.
3) https://prnt.sc/tua55x – I suppose your menu is not too long
4) Please check the translation of XStore Core plugin. Try to contact the support of WPML also.
