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FB login do not work on special condition

This topic has 12 replies, 3 voices, and was last updated 3 years, 8 months ago ago by Olga Barlow

JS

Participant

August 5, 2020 at 07:52

1. FB account login from my account –> ok
2. FB login from checkout page –> ok
3. Fb login when you have added to cart > checkout > FB login > fail (the item value in the cart keeps loading)

https://drive.google.com/file/d/1wdgPteSqMprjiHuSJe5k7gxKzw5zvSpe/view?usp=sharing

Please, contact administrator
for this information.

#246600 Copied Theme version: 6.3.8 WooCommerce version: 4.3.0

11 Answers

Rose Tyler

Support staff

August 5, 2020 at 08:56

Hello,

Thanks for using our theme. Please update the theme and Core plugin to latest versions – https://xstore.helpscoutdocs.com/article/63-theme-update https://xstore.helpscoutdocs.com/article/37-plugins-update
Clear cache and check how it works then. To get further assistance, provide temporary FTP access, so we can take a closer look.

Regards

#246609 Copied

JS

Participant

August 5, 2020 at 10:54

After updating , clear cache, the same problem occurs. Please check

Please contact administrator
for this information.

#246616 Copied

Rose Tyler

Support staff

August 5, 2020 at 14:50

Thanks for the reply. Provide FTP host, FTP login, and FTP pass also.

Regards

#246628 Copied

JS

Participant

August 8, 2020 at 15:39

Ftp shared

Please contact administrator
for this information.

#246960 Copied

Rose Tyler

Support staff

August 8, 2020 at 16:12

One of our technicians will be able to take a closer look at it on Monday, due to the weekend. Please be patient and do not change access.

Regards

#246963 Copied

JS

Participant

August 10, 2020 at 05:27

Ok thanks. looking forward to your technician help today. Thanks

#247057 Copied

Olga Barlow

Support staff

August 10, 2020 at 11:05

Hello,

Please, contact your hosting provider and increase the max input vars limit to 2000 http://prntscr.com/tx26z6 And add our user (web.8theme) to your developers.facebook.com account to allow us to check the FB settings http://prntscr.com/tx28db

Regards

#247086 Copied

JS

Participant

August 10, 2020 at 14:31

Hi already increased to 2k and added you as developer ya

#247110 Copied

Olga Barlow

Support staff

August 10, 2020 at 15:23

Hello,

Check now, please.

Regards

#247111 Copied

JS

Participant

August 11, 2020 at 01:16

Hi great, all good now, may i know what is the reason for that, do i still need to maintain it as 2000 for max input vars input limit

#247159 Copied

Olga Barlow

Support staff

August 11, 2020 at 07:19

Hello,

Issue was related to redirect URL of the checkout page after logging in to account via FB. Fix will be included in the next theme update. You can change limit of the max input vars to previous one.

Regards

#247173 Copied
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