Contact your hosting provider and ask FTP host, FTP login, FTP pass, FTP post + server error logs. Also, provide temporary wp-admin access.
Regards
Contact your hosting provider and ask FTP host, FTP login, FTP pass, FTP post + server error logs. Also, provide temporary wp-admin access.
Regards
Hello,
Provide us with server error logs, to get detailed information about the mentioned error, temporary WP Dashboard, and FTP access to your site https://prnt.sc/twlds5
Regards
Hello,
Thanks for contacting us.
Your site under maintenance mode, so we can’t check it.
Please describe the situation in more detail with screenshots.
Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links then you can provide links of screenshots here.
Have you followed this video https://youtu.be/UAlAkvoilfk and installed the theme successfully?
Regards
You’re welcome!
Regards
Hello,
We do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our support.
If you need help with the additional customization, submit customization request to WPKraken team.
Regards
Hello,
Add the next code in Theme Options > Custom CSS:
.header-type-4.transparent .main-nav .menu > li > a {
z-index: 10009;
}
Regards
Please contact your hosting provider and ask this information.
Regards
Hi,
I do not see the problem https://prnt.sc/twivl1 Let us know what mobile and browser do you use. Try to clear cache and check the search one more time, provide us with a video of the problem from your mobile.
Regards
To prevent editing php files, use translation –
Install Loco Translate plugin, go to LT > Plugins > XStore Core > New language > create English translation, and change the text there, disable LT plugin.
Regards
Hello,
Edit product > [8theme] Product Options > https://prnt.sc/twirfm , then go to Theme Options > WooCommerce (Shop) > Single product builder > Tabs > Elements > enable Single product Custom tab.
Regards
Yes, read more – https://developer.wordpress.org/themes/advanced-topics/child-themes/
Regards
Hello,
Yes, you can create the header for desktop and mobile from scratch – https://www.youtube.com/watch?v=RbdKjQrFnO4&list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG , import header from any of our demo versions via Theme Options > Header builder > Header templates > Ready To Go Headers, or import the header that was created by our team on your test site (Theme Options > Header builder > Header Templates > Export then go to the production and import the file).
Regards
Please watch this video – https://youtu.be/EeR0Jn9eUpA
Regards
It is similar, for example – https://prnt.sc/twaw1y https://prnt.sc/twaw7t
Regards
Hello,
Thanks for the reply.
Try to disable all third-party plugins that do not come bundled with our theme https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , and check how it works then.
If the problem is independent of plugins, provide temporary FTP access.
Regards
Hello,
CSS Animation for page content can be changed via row/column/element settings, for example – https://prnt.sc/twatde
Regards
One of our technicians will be able to take a closer look at it on Monday, due to the weekend. Please be patient and do not change access.
Regards
Hello,
Try to add the next code in Theme Options > Theme Custom CSS > Custom CSS for desktop:
.cart-popup-footer {
flex-direction: column-reverse;
padding-bottom: 0;
}
.cart-popup-footer > a {
width: 100%;
background-color: #c62828;
display: block;
padding: 1rem 1.2rem;
line-height: 1.2;
color: white !important;
text-transform: uppercase;
text-align: center;
font-size: 85% !important;
margin-top: 15px;
}
.cart-popup-footer > a:hover {
opacity: 0.8;
}
.mini-cart-buttons {
display: none;
}
Regards
Hi,
Try to add the next code in Theme Options > Theme Custom CSS:
.content-product .product-details {
display: flex;
flex-direction: column;
}
.content-product .product-details .products-page-brands {
order: 1;
}
.content-product .product-details .product-title {
order: 2;
}
.content-product .product-details .price {
order: 3;
}
Regards
Hello,
Please submit new topics for new questions, to prevent a mess in this topic.
1) On which our demo you find + and – in the mini cart?
On Cart page you need to click on Update Cart button – https://prnt.sc/tw7ifq
2) Please note that translation files of the plugin should be placed in wp-content/languages/plugins folder, and of the theme – wp-content/languages/themes only.
Strings of login and cart popup come from XStore Core plugin.
I am getting this error https://prnt.sc/tw7pfy when sync translation of the plugin, so try to contact your hosting provider to solve the problem, also read this article – https://localise.biz/wordpress/plugin/faqs/ajax-errors
3) About the problem with the quick view, try to disable all third-party plugins that do not come bundled with our theme https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , and check how it works then.
Regards
You need to manually find untranslated strings in the front side and translate them, there is no other way.
Regards
The same error.
Ask your hosting provider to check restrictions on connections.
Regards
Hi,
As was mentioned, you need to create translating for the theme and Core plugin also, https://prnt.sc/tw5i7c > https://prnt.sc/tw5iam
Regards
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server
Do you have any limits for connections from other countries?
Regards
Hello,
We can’t login https://prnt.sc/tw4a4a Please check.
1) Sorry, but your question is a bit unclear, please describe the desired result in more detail.
2) Please see screenshot – https://prnt.sc/tw4eoh
Regards
Hello,
In this case, delete the custom code, and post your request here – https://www.8theme.com/taskboard/
Regards
Hi Risingvalue,
You need to install default WooCommerce pages, go to Dashboards > WooCommerce > Status > Tools > Create default WooCommerce pages.
Regards