Forum Replies Created

Viewing 30 posts - 42,241 through 42,270 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 13, 2020 at 08:08

    Hello Dattasmart,

    Have you cleared cache? If you are using 6.3.9.1v of the theme and 2.3.9.1v of the Core plugin, but still face the problem with the activation, provide us with temporary wp-admin and FTP access, we will check the situation more deeply and help.
    Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it. Delete the account once all questions will be solved. If you do not know how to create FTP contact with your hosting provider, they will help you.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 13, 2020 at 08:01

    Hello,

    1) Contact support of the plugin about the mentioned warnings.
    2) https://prnt.sc/tyswcl

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 13, 2020 at 07:45

    Hello,

    Go to Dashboard > Updates > click “Check again” button to get new versions of the theme and core plugin. Update XStore theme and XStore core plugin to versions 6.3.9.1 and 2.3.9.1. Clear cache and check then.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 13, 2020 at 07:45

    Hello A1varock,

    Please check versions of the theme and Core plugin one more time, clear cache, and try to activate the theme then.
    If this doesn’t help, submit a new topic – https://www.8theme.com/forums/xstore-wordpress-support-forum/ , provide temporary wp-admin and FTP access, and we will help.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 13, 2020 at 07:42

    Hello Daniel,

    With the latest versions of the theme and Core plugin, you should not face any problem with the activation. Please make sure that XStore is 6.3.9.1v and Core – 2.3.9.1v. Go to Dashboard > Updates > click “Check again” button to get new versions of the theme and core plugin, or download archives of latest versions from this page – https://www.8theme.com/downloads/
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 13, 2020 at 07:39

    Hello, Youssef Ahmed

    Install the latest versions of the theme (6.3.9.1) and Core plugin (2.3.9.1). Mentioned versions can be downloaded from this page – https://www.8theme.com/downloads/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 13, 2020 at 07:34

    Hello,

    You can use the theme on your test domain and live one also at the same time. But keep in mind that you can use our theme license for 1 end product only.
    The problem with activation on sites that are using the new WP version was fixed in the latest update. Go to Dashboard > Updates > click “Check again” button to get new versions of the theme and core plugin. Update XStore theme and XStore core plugin to versions 6.3.9.1 and 2.3.9.1. Latest versions you can download from this page also – https://www.8theme.com/downloads/ to do the update via FTP.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 13, 2020 at 07:29

    Hello,

    Did you update WP to version 5.5? If you use Massive Addons plugin it has compatibility issues with the new WP update. Either downgrade the WP to the previous version or wait for the Massive addons plugin update, when they release fix for this https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?page=109&filter=all#comment_24928281

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 13, 2020 at 07:25

    Hello,

    Go to Dashboard > Updates > click “Check again” button to get new versions of the theme and core plugin. Update XStore theme and XStore core plugin to versions 6.3.9.1 and 2.3.9.1.
    Then go to edit “เคส Kingkong ใส Samsung A51” product > [8theme] Product Options > Product content effect > select “Inherit”. Go to Theme Options > WooCommerce (Shop) > Shop > Product Content Effect > select the desired “Product Content Effect”.

    Also, you can disable WPBakery Page Builder plugin, because your pages were created by Elementor.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 13, 2020 at 07:16

    Hi,

    Try – [etheme_products type="grid" columns="1" ids="" limit="1"]
    If this is not what you are looking for, describe the desired result in more detail.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 13, 2020 at 07:12

    Hello,

    You can add HTML code of your table https://www.w3schools.com/html/html_tables.asp

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 13, 2020 at 07:09

    Hello,

    Try to disable all third-party plugins that do not come bundled with our theme https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , and check how it works then.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 13, 2020 at 07:06

    Hello,

    Go to Dashboard > Updates > click “Check again” button to get new versions of the theme and core plugin. Update XStore theme and XStore core plugin to versions 6.3.9.1 and 2.3.9.1. Clear cache and try again.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 13, 2020 at 07:05

    Hello,

    Thanks for using our theme.
    Please check screenshots – https://prnt.sc/tys1n6 https://prnt.sc/tys1uf https://prnt.sc/tys22t https://prnt.sc/tys26k

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 13, 2020 at 07:01

    Hello,

    Go to Dashboard > Updates > click “Check again” button to get new versions of the theme and core plugin. Update XStore theme and XStore core plugin to versions 6.3.9.1 and 2.3.9.1. Clear cache and try again.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 13, 2020 at 06:58

    Hello,

    It comes from WooCommerce, so contact the support of WC plugin to get assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 12, 2020 at 16:23

    Hello,

    Go to Dashboard > Updates > click “Check again” button to get new versions of the theme and core plugin. Update XStore theme and XStore core plugin to versions 6.3.9.1 and 2.3.9.1. Clear cache and try again.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 12, 2020 at 16:21

    Hello,

    Thanks for using XStore.
    Did you update WP to version 5.5? If you use Massive Addons plugin it has compatibility issues with the new WP update. Either downgrade the WP to the previous version or wait for the Massive addons plugin update, when they release fix for this https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?page=109&filter=all#comment_24928281

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 12, 2020 at 15:07

    As I can see, the Massive Addons for WPBakery Page Builder plugin is enabled on your site https://prnt.sc/tyeyc9

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 12, 2020 at 15:04

    Hello,

    You can create the mega menu using static blocks, please watch this video – https://youtu.be/f07MBdnFPfk

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 12, 2020 at 15:02

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 12, 2020 at 14:45
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 12, 2020 at 14:04

    Hello,

    Fixed. Please clear the cache and check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 12, 2020 at 09:57

    Hello,

    Thanks for contacting us.
    Please provide temporary wp-admin and FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 12, 2020 at 09:56

    Hello,

    Appearance > Menus > Screen Options > Product categories https://prnt.sc/ty946d

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 12, 2020 at 08:14

    Hello,

    Make sure that you agreed that your purchase code and user data will be stored by 8theme.com – https://prnt.sc/ty7b1a

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 12, 2020 at 08:06

    Hello,

    Please provide temporary wp-admin and FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 12, 2020 at 07:05

    Hello,

    1) Theme Options > WooCommerce (Shop) > Single product builder > change the order of blocks.
    2) Theme Options > WooCommerce (Shop) > Single product builder > https://prnt.sc/ty694k
    3) Sync translation of Core plugin and try to find the text, if this doesn’t help, provide us with FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 12, 2020 at 06:57

    Hello,

    Provide temporary wp-admin and FTP access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 12, 2020 at 06:26

    Hello,

    Thanks for using our theme.
    Provide temporary wp-admin access, please.

    Regards

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    Viewing 42,270 results - 42,241 through 42,270 (of 68,231 total)
Viewing 30 posts - 42,241 through 42,270 (of 68,231 total)
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