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Choice of attributes - by hakanucar - on WordPress WooCommerce support

This topic has 12 replies, 4 voices, and was last updated 3 years, 8 months ago ago by Olga Barlow

hakanucar

Participant

August 6, 2020 at 23:05

Hello there. There are different products under each heading on the home page of my website. In some products “1 or 1.5 portions” button is clicked; some are not clicking?

Example: Products under the heading “Ara Sıcaklar” are clicked; Portions are not clicked on products with the title “Tatlılar”.

In short, some of the products cannot be added to the cart.

website: http://www.veliaht.com.tr / problem on the homepage

Please, contact administrator
for this information.

#246798 Copied Theme version: 6.3.8

11 Answers

John Holden

Support staff

August 7, 2020 at 04:48

Hi,

Please send:

– Screenshots of issues

I will check this problem for you.

Regards,
Hung PD

#246805 Copied

hakanucar

Participant

August 8, 2020 at 14:29

Hello there,

the problem is on the main page: http://www.veliaht.com.tr

related part: http://prntscr.com/tw872q (I marked it in red too)

He works in other fields. But the problem is only on the home page.

#246953 Copied

Rose Tyler

Support staff

August 8, 2020 at 18:06

Hello,

Thanks for the reply.
Try to disable all third-party plugins that do not come bundled with our theme https://xstore.helpscoutdocs.com/article/36-included-plugins , and check how it works then.
If the problem is independent of plugins, provide temporary FTP access.

Regards

#246968 Copied

hakanucar

Participant

August 9, 2020 at 22:46

Hello there. I tried but couldn’t find any solution.

I’m giving FTP access.

Please contact administrator
for this information.

#247042 Copied

Olga Barlow

Support staff

August 10, 2020 at 10:31

Hello,

One product has the default variation in the product settings http://prntscr.com/tx1kid another one – not http://prntscr.com/tx1ky3 So, for the first product variation is highlighted as selected, for other – not http://prntscr.com/tx1ldg

Regards

#247084 Copied

Olga Barlow

Support staff

August 10, 2020 at 10:43

FTP access does not work and we can’t connect to your server to check the issue with the selection of the variation on the home page. Please, check the FTP credentials and provide the correct one.

Regards

#247085 Copied

hakanucar

Participant

August 10, 2020 at 12:27

What you said is true. In some products, the default 1 serving is selected, but the problem is not related to it. I tried all of them.

Try the FTP login again.

Please contact administrator
for this information.

#247090 Copied

Olga Barlow

Support staff

August 10, 2020 at 16:30

Hello,

Thank you. I have passed your issue to our developers. I’ll inform you once they fix the problem.

Regards

#247123 Copied

hakanucar

Participant

August 11, 2020 at 00:48

I’m waiting for news. This is very urgent.

#247156 Copied

Olga Barlow

Support staff

August 11, 2020 at 07:24

Hello,

Our developers need more time to fix the problem. Issue is related to Lazy loading of the Product element. You can either disable it in the element settings till we fix it or change the variation swatches appearance ( Theme Options > WooCommerce > Shop elements > Variation swatches > choose the Popup type instead of the Default.
I’ll inform you once we fix the problem to allow using of Default type with the Lazy loading of element. Sorry for this delay.

Regards

#247174 Copied

Olga Barlow

Support staff

August 11, 2020 at 14:41

Hello,

Fixed. You can enable Lazy loading for the elements http://prntscr.com/txsjln and check.

Regards

#247225 Copied
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