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  Oddpod

  Participant

  August 9, 2020 at 08:14

  Hello,

  I have installed a plugin ‘Cartflows’ for Checkout Page which was working well before I had purchased the theme. If the xstore theme is disabled, it is working.
  However, it crashed when xstore theme is enabled.
  

  #246988 Copied Theme version: 6.3.9

  1 Answer

  

  Rose Tyler

  Support staff

  August 9, 2020 at 09:16

  Hello,

  We do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our support.
  If you need help with the additional customization, submit customization request to WPKraken team.

  Regards

  #246993 Copied