XStore Theme kepp crashingTheme version: 6.3.9 WooCommerce version: 4.3.1
Thanks for contacting us.
Your site under maintenance mode, so we can’t check it.
Please describe the situation in more detail with screenshots.
Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links then you can provide links of screenshots here.
Have you followed this video https://youtu.be/UAlAkvoilfk and installed the theme successfully?
– FTP info (server, username, password, port)
I will check this problem for you.
check private for ftp info
here is what I did so far to protect the site with no luck
do you need access to wp-admin?
We need to log in to WP Dashboard but if we use https://zee.com.sa/wp-admin we face auth popup and can’t pass the authentification using credentials that you provided https://gyazo.com/6f9698345707e76936fb07eab26661bc
1) provide correct user and pass for the auth popup
2) Provide correct username and pass for the WP Dashboard access once we pass the authentification.
zeeadmin has access to wp-admin
google authenticator is disabled
It’s still there https://gyazo.com/f77258edc54a75b76778c272c7f040de
It’s my 4th message where I’m trying to explain to you that it does not work for us.
Any credentials that you provided does not work for that sign-in form. So, please, try by yourself and provide the clear correct access to pass:
1) Auth form
2) WP Dashboard
How could the developer delete theme if he doesn’t have access to your Dashboard or FTP?
Change access to all the accounts you have and that’s all.
Sorry, don’t understand the problem and how theme support could help you.
We put the site live and it is crashed now and no one have access to it
this happened after this email
Sent: Tuesday, August 11, 2020 9:20 PM
Subject: [Wordfence Alert] zee.com.sa Wordfence Deactivated
This email was sent from your website “Zee Shop” by the Wordfence plugin at Tuesday 11th of August 2020 at 09:20:22 PM The Wordfence administrative URL for this site is: https://zee.com.sa//wp-admin/admin.php?page=Wordfence
A user with username “” deactivated Wordfence on your WordPress site.
User IP: 126.96.36.199
User hostname: ec2-18-204-159-253.compute-1.amazonaws.com
User location: Ashburn, Virginia, United States
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