Replies by Rose Tyler | 8theme forum

Forum Replies Created

Viewing 30 posts - 41,281 through 41,310 (of 68,187 total)

← 1 2 3 … 1,376 1,377 1,378 … 2,271 2,272 2,273 →

Rose Tyler

Support staff

September 23, 2020 at 14:17

Please check the credentials. We can’t login/connect.

Regards

#252373 Copied In reply to: XStore Core Plugin Causing Issues

Rose Tyler

Support staff

September 23, 2020 at 14:11

Hello,

We do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our support.
Provide temporary wp-admin and FTP access, so we can take a closer look.

Regards

#252371 Copied In reply to: Reviews tab on variable product page

Rose Tyler

Support staff

September 23, 2020 at 13:58

Hello,

Thanks for using our theme.
Theme Options > Footer > Styling > Set Footer Paddings 0px (top and bottom), then edit Footer static block depends on your needs.

Regards

#252368 Copied In reply to: footer height.

Rose Tyler

Support staff

September 23, 2020 at 13:49

You’re welcome!

Regards

#252366 Copied In reply to: I WANT ADD SOME THE CATEGORY TO MENU

Rose Tyler

Support staff

September 23, 2020 at 12:37

If you want to remove the plugin link, you can just disable or even delete this plugin. Changes won’t disappear.

Regards

#252357 Copied In reply to: White label – remove 'Xstore' branding

Rose Tyler

Support staff

September 23, 2020 at 12:28

Hi,

Please provide URL and screenshots for better understanding. Have you cleared cache? What div do you mean?

Regards

#252355 Copied In reply to: Product categories widget not appear in store
Rose Tyler

Support staff

September 23, 2020 at 12:25
Hi,

You can submit a request about settings here – https://www.8theme.com/taskboard/
Right now, you need to change padding, as mentioned in your screenshot, to achieve the desired result, or add the next custom CSS code:
https://prnt.sc/umevnn

@media (max-width: 480px) { .slider-item .container.justify-content-end { align-items: flex-start; } }

Regards
#252354 Copied In reply to: Vertical align responsive
Rose Tyler

Support staff

September 23, 2020 at 12:11

Hello,

Theme Options > WooCommerce (Shop) > Shop > Products style > change Product Title Chars Limit value.
What exactly changes do you mean? Have you cleared cache?

Regards

#252353 Copied In reply to: Sliders not working both top and at the Bottoms

Rose Tyler

Support staff

September 23, 2020 at 12:05

Hello,

Enable the Elementor for static blocks – https://prnt.sc/umeikq , then you will be able to edit it.

Regards

#252352 Copied In reply to: Shop page slider banner

Rose Tyler

Support staff

September 23, 2020 at 11:20

Hello,

Thanks for the reply.
Please provide FTP access also. Contact your hosting provider and ask FTP host, FTP login, FTP pass, FTP port.

Regards

#252345 Copied In reply to: Issue with single product builder

Rose Tyler

Support staff

September 23, 2020 at 11:07

Thanks for letting us know.

Regards

#252341 Copied In reply to: Elementor editing

Rose Tyler

Support staff

September 23, 2020 at 10:51

Hello,

Thanks for using our XStore.
What theme version did you use before this update?
Try to disable all the third-party plugins, that do not come bundled with XStore https://www.8theme.com/demo/docs/royal/Plugins/Included_Plugins , and check how the gallery works then.
Let us know the result.
Provide temporary FTP access, also.

Regards

#252338 Copied In reply to: After updating to version 7.0.1 several things have been broken

Rose Tyler

Support staff

September 23, 2020 at 10:48

Fixed. Please clear cache and check now.

Regards

#252335 Copied In reply to: Quickview wrong currency

Rose Tyler

Support staff

September 23, 2020 at 10:33

Hello,

Sorry, but your request is still unclear for me. Please describe the desired result in more detail.
Also, provide temporary wp-admin access, so we can take a closer look.

Regards

#252332 Copied In reply to: Import X-Store Elements in product landing

Rose Tyler

Support staff

September 23, 2020 at 09:50

Hello,

Thanks for using our theme.
I can’t log in to your dashboard, unfortunately. Please check the credentials.
Do you edit pages, posts, static blocks? Have you cleared cache? What we can edit to be able to see the problem?

Regards

#252330 Copied In reply to: Elementor editing

Rose Tyler

Support staff

September 23, 2020 at 09:47

Hello,

Go to Loco translate > Plugins > WooCommerce > click on Sync button, once translation will be synchronized, find and translate the mentioned strings.

Regards

#252329 Copied In reply to: Translating issues

Rose Tyler

Support staff

September 23, 2020 at 09:27

Hello,

Please follow this article – https://docs.woocommerce.com/document/woocommerce-pages/

Regards

#252328 Copied In reply to: page importer error

Rose Tyler

Support staff

September 23, 2020 at 07:50

Hello,

Thanks for using our theme.
Turn on debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
Provide temporary wp-admin and FTP access, so we can take a closer look.

Regards

#252318 Copied In reply to: XStore Core Plugin Causing Issues

Rose Tyler

Support staff

September 23, 2020 at 07:31

You need to select images for banners – https://prnt.sc/um9716 > https://prnt.sc/um97et

Regards

#252312 Copied In reply to: No showing menu

Rose Tyler

Support staff

September 23, 2020 at 07:25

Hello,

Thanks for using our theme.
Could you, please, provide temporary wp-admin and FTP access, so we can take a closer look?

Regards

#252311 Copied In reply to: Showing bunch of codes when opened the XSTORE Customization panel.

Rose Tyler

Support staff

September 23, 2020 at 07:23

It is not possible for variable products.

Regards

#252309 Copied In reply to: Checkout page White background does not extend

Rose Tyler

Support staff

September 23, 2020 at 07:14

Hi,

Click here – https://prnt.sc/um8x4f and set the next settings – https://prnt.sc/um8xd9

Regards

#252308 Copied In reply to: MENU ICONS

Rose Tyler

Support staff

September 22, 2020 at 16:30

Hello,

Here is a screenshot – https://prnt.sc/ulwgiq
Or provide temporary wp-admin access, so we can check your settings.

Regards

#252238 Copied In reply to: I Cant translate this word

Rose Tyler

Support staff

September 22, 2020 at 16:25

Hello,

Edit page > select Instagram account in settings of the Instagram element – https://prnt.sc/ulwcr0

Regards

#252236 Copied In reply to: Instagram account not showing

Rose Tyler

Support staff

September 22, 2020 at 16:12

Hello,

Thanks for using our theme.
Appearance > Menus > Screen Options > enable Product categories.

Regards

#252232 Copied In reply to: I WANT ADD SOME THE CATEGORY TO MENU

Rose Tyler

Support staff

September 22, 2020 at 16:10

Hello,

Is it solved?
Please provide a screenshot of untranslated text on the frontend.

Regards

#252231 Copied In reply to: My account not translating with loco

Rose Tyler

Support staff

September 22, 2020 at 16:08

Also, read this article – https://www.8theme.com/documentation/xstore/plugins/wpbakery-page-builder/

Regards

#252228 Copied In reply to: problem visual composer

Rose Tyler

Support staff

September 22, 2020 at 16:08

Hello,

Thanks for using our theme.
Please provide temporary wp-admin access, so we can take a closer look.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards

#252227 Copied In reply to: problem visual composer

Rose Tyler

Support staff

September 22, 2020 at 13:22

Hello,

Theme Options > WooCommerce (Shop) > Shop elements > Sale & Out of Stock > “Sale” Label Text

Regards

#252200 Copied In reply to: I Cant translate this word

Rose Tyler

Support staff

September 22, 2020 at 13:20

Hello,

Please provide URL and temporary wp-admin access, so we can take a closer look.

Regards

#252199 Copied In reply to: Product categories widget not appear in store
← 1 2 3 … 1,376 1,377 1,378 … 2,271 2,272 2,273 →

41,281–41,310 of 68,187 posts

Viewing 30 posts - 41,281 through 41,310 (of 68,187 total)

← 1 2 3 … 1,376 1,377 1,378 … 2,271 2,272 2,273 →

Forum Replies Created

Is your store missing upsells?

How fast is your website?

Explore our WordPress WooCommerce themes