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Problem visual composer - by arianna - on WordPress WooCommerce support

This topic has 9 replies, 4 voices, and was last updated 3 years, 7 months ago ago by Olga Barlow

arianna

Participant

September 22, 2020 at 16:05

Hello, visual composer does not work well … it does not allow me to make changes to the page and if I do it it does not let me save it …. I have updated everything to the latest version. How can I edit the pages?

#252225 Copied Theme version: 7.0.1 WooCommerce version: 4.4.1

8 Answers

Rose Tyler

Support staff

September 22, 2020 at 16:08

Hello,

Thanks for using our theme.
Please provide temporary wp-admin access, so we can take a closer look.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards

#252227 Copied

Rose Tyler

Support staff

September 22, 2020 at 16:08

Also, read this article – https://xstore.helpscoutdocs.com/article/101-wpbakery-page-builder

Regards

#252228 Copied

finleydesign

Participant

September 22, 2020 at 17:12

I have same issue, page no longer shows Visual Composer as an option, and I can’t change the settings as per your linked image as nothing happens when you try and change things

#252242 Copied

Olga Barlow

Support staff

September 22, 2020 at 17:50

Hello, @finleydesign

Do you use the Massive Addons plugin?

Regards

#252248 Copied

arianna

Participant

September 23, 2020 at 10:36

Hi, yes Massive Addons for WPBakery Page Builder plugin is active, version 2.4.7
Thanks

#252333 Copied

arianna

Participant

September 23, 2020 at 10:50

c

Please contact administrator
for this information.

#252336 Copied

arianna

Participant

September 24, 2020 at 10:06

Help

Please contact administrator
for this information.

#252486 Copied

Olga Barlow

Support staff

September 24, 2020 at 17:30

Hello, @ arianna

Problem is caused by your code in the child them finctions.php http://prntscr.com/un77o3
It caused js errors http://prntscr.com/un6w2t that do not allow to save changes and edt elements. Remove or fix the code to be able to edit the pages.

Regards

#252587 Copied
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