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  tyriekm

  Participant

  September 23, 2020 at 02:22

  I am running the latest version of WP 5.5.1 and WooCommerce 4.5.2 with XStore Core version 3.0.1 and XStore Theme.

  I’m not certain what has happened, but now when I go to create a new page (or edit an existing one) I get a blank page. I also get a blank page when I go to the WooCommerce ‘home’ page which is /wp-admin/admin.php?page=wc-admin

  It’s quite odd behavior, especially for the WooCommerc home area because the page starts to load, but then when it looks like the DOM is ready, it just goes blank.

  I’ve gone through the process of disabling all other plugins, and nothing fixed the issue until I disabled the XStore Core plugin.

  #252306 Copied Theme version: 7.0.1 WooCommerce version: 4.5.2

  13 Answers

  

  Rose Tyler

  Support staff

  September 23, 2020 at 07:50

  Hello,

  Thanks for using our theme.
  Turn on debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
  Provide temporary wp-admin and FTP access, so we can take a closer look.

  Regards

  #252318 Copied
  

  tyriekm

  Participant

  September 23, 2020 at 13:56

  I’ve added the SFTP and WP admin to private content area. Please take a look.

  Please contact administrator
  for this information.

  #252367 Copied
  

  Rose Tyler

  Support staff

  September 23, 2020 at 14:17

  Please check the credentials. We can’t login/connect.

  Regards

  #252373 Copied
  

  tyriekm

  Participant

  September 23, 2020 at 14:35

  You can’t connect to the SFTP?

  I am fixing your WP login now.

  #252380 Copied
  

  tyriekm

  Participant

  September 23, 2020 at 14:58

  Your WP Login should work now. I was able to login to wordpress with the credential above.

  #252386 Copied
  

  rajitha

  Participant

  September 23, 2020 at 15:04

  The same thing happened to me? Any luck?

  #252388 Copied
  

  tyriekm

  Participant

  September 23, 2020 at 15:11

  rajitha – no luck yet. It’s a real pain right now. I’m glad I’m not the only one.

  I think they are working on fixing the issue, so I guess you’ll see what the fix was when they reply here. Sorry you’re having the same problem.

  #252390 Copied
  

  Rose Tyler

  Support staff

  September 23, 2020 at 15:23

  Hello Tyriekm,

  We do not see the mentioned problems on your site – http://prntscr.com/umi4lh (edit Home page) , http://prntscr.com/umi5xr (add a new page) , https://prnt.sc/umieva (home of WC).
  Please clear all cache and check one more time.

  Regards

  #252394 Copied
  

  Rose Tyler

  Support staff

  September 23, 2020 at 15:25

  Hello Rajitha,

  Please create a new topic, describe your problem in more detail, provide URL and access, so we can take a closer look.

  Regards

  #252396 Copied
  

  rajitha

  Participant

  September 23, 2020 at 15:27

  Yeah me too, I’ve submitted two issues already.
  they have passed them to their technical team and I hope they’ll fix it soon.

  #252398 Copied
  

  tyriekm

  Participant

  September 23, 2020 at 15:27

  It does appear to be fixed now. Very odd, it was happening all last night. I’ll monitor the issue for now.

  #252399 Copied
  

  rajitha

  Participant

  September 23, 2020 at 15:29

  Oh, Happy to hear that, sadly my issue still exists :{

  #252401 Copied
  

  Rose Tyler

  Support staff

  September 23, 2020 at 15:39

  Feel free to ask if you have any other questions.

  Regards

  #252404 Copied