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  javi_web

  Participant

  September 23, 2020 at 13:17

  Hello, We have a product https://www.maquinasfebal.es/tienda-online-profesionales/consumibles/bolsas-de-vacio/12×20-cm-lisa that have reviews but the tab of reviews doesn’t appears.

  Do you know why? The plugin’s developer ( https://www.cusrev.com/ ) said me that is a problem of the theme.

  Thanks.
  Cheers,
  Javi.

  #252363 Copied Theme version: 7.0.1 WooCommerce version: 4.5.2

  2 Answers

  

  Rose Tyler

  Support staff

  September 23, 2020 at 14:11

  Hello,

  We do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our support.
  Provide temporary wp-admin and FTP access, so we can take a closer look.

  Regards

  #252371 Copied
  

  javi_web

  Participant

  September 24, 2020 at 07:30

  OMG, my client had disabled “Reviews enabled” for this product.
  Thanks!
  Regards,
  Javi.

  #252446 Copied