Forum Replies Created

Viewing 30 posts - 41,311 through 41,340 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 23, 2020 at 15:28

    Try to disable “Ajax Product Pagination” via Theme Options.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 23, 2020 at 15:25

    Hello Rajitha,

    Please create a new topic, describe your problem in more detail, provide URL and access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 23, 2020 at 15:23

    Hello Tyriekm,

    We do not see the mentioned problems on your site – http://prntscr.com/umi4lh (edit Home page) , http://prntscr.com/umi5xr (add a new page) , https://prnt.sc/umieva (home of WC).
    Please clear all cache and check one more time.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 23, 2020 at 15:20

    Hi,

    I’ve passed this question to our technicians team. I will let you know once get an answer. Please be patient.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 23, 2020 at 15:07

    Provide temporary FTP access, we will check why “loop” is not disabled.
    Or you can change the slider to banner element, or a simple row with background image and text elements.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 23, 2020 at 14:49

    Hello,

    Please provide temporary wp-admin and FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 23, 2020 at 14:45

    Hi,

    1) Add this code in Theme Options > Theme Custom CSS > Custom CSS for mobile:

    .shop-full-width .main-products-loop .products-list .product {
        width: 100% !important;
    }

    2) Please check this topic – https://www.8theme.com/topic/shop-page-order/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 23, 2020 at 14:34

    Hello,

    All available settings you can find in Theme Options > Header builder > Cart.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 23, 2020 at 14:32

    Hello,

    Add this custom CSS code:

    .single-post .post-header .wp-picture img {
        max-width: 700px;
    }
    .single-post .wp-picture.blog-hover-zoom:hover:before {
        display: none !important;
    }
    .single-post .wp-picture.blog-hover-zoom:hover img {
        transform: none !important;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 23, 2020 at 14:17

    Please check the credentials. We can’t login/connect.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 23, 2020 at 14:11

    Hello,

    We do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our support.
    Provide temporary wp-admin and FTP access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 23, 2020 at 13:58

    Hello,

    Thanks for using our theme.
    Theme Options > Footer > Styling > Set Footer Paddings 0px (top and bottom), then edit Footer static block depends on your needs.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 23, 2020 at 13:49

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 23, 2020 at 12:37

    If you want to remove the plugin link, you can just disable or even delete this plugin. Changes won’t disappear.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 23, 2020 at 12:28

    Hi,

    Please provide URL and screenshots for better understanding. Have you cleared cache? What div do you mean?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 23, 2020 at 12:25

    Hi,

    You can submit a request about settings here – https://www.8theme.com/taskboard/
    Right now, you need to change padding, as mentioned in your screenshot, to achieve the desired result, or add the next custom CSS code:
    https://prnt.sc/umevnn

    @media (max-width: 480px) {
        .slider-item .container.justify-content-end {
            align-items: flex-start;
        }
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 23, 2020 at 12:11

    Hello,

    Theme Options > WooCommerce (Shop) > Shop > Products style > change Product Title Chars Limit value.
    What exactly changes do you mean? Have you cleared cache?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 23, 2020 at 12:05

    Hello,

    Enable the Elementor for static blocks – https://prnt.sc/umeikq , then you will be able to edit it.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 23, 2020 at 11:20

    Hello,

    Thanks for the reply.
    Please provide FTP access also. Contact your hosting provider and ask FTP host, FTP login, FTP pass, FTP port.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 23, 2020 at 11:07

    Thanks for letting us know.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 23, 2020 at 10:51

    Hello,

    Thanks for using our XStore.
    What theme version did you use before this update?
    Try to disable all the third-party plugins, that do not come bundled with XStore https://www.8theme.com/demo/docs/royal/Plugins/Included_Plugins , and check how the gallery works then.
    Let us know the result.
    Provide temporary FTP access, also.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 23, 2020 at 10:48

    Fixed. Please clear cache and check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 23, 2020 at 10:33

    Hello,

    Sorry, but your request is still unclear for me. Please describe the desired result in more detail.
    Also, provide temporary wp-admin access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 23, 2020 at 09:50

    Hello,

    Thanks for using our theme.
    I can’t log in to your dashboard, unfortunately. Please check the credentials.
    Do you edit pages, posts, static blocks? Have you cleared cache? What we can edit to be able to see the problem?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 23, 2020 at 09:47

    Hello,

    Go to Loco translate > Plugins > WooCommerce > click on Sync button, once translation will be synchronized, find and translate the mentioned strings.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 23, 2020 at 09:27

    Hello,

    Please follow this article – https://docs.woocommerce.com/document/woocommerce-pages/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 23, 2020 at 07:50

    Hello,

    Thanks for using our theme.
    Turn on debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
    Provide temporary wp-admin and FTP access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 23, 2020 at 07:31

    You need to select images for banners – https://prnt.sc/um9716 > https://prnt.sc/um97et

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 23, 2020 at 07:25

    Hello,

    Thanks for using our theme.
    Could you, please, provide temporary wp-admin and FTP access, so we can take a closer look?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 23, 2020 at 07:23

    It is not possible for variable products.

    Regards

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    Viewing 41,340 results - 41,311 through 41,340 (of 68,231 total)
Viewing 30 posts - 41,311 through 41,340 (of 68,231 total)
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