Hello,
We can assist with questions that strictly related to our theme. Please provide temporary wp-admin and FTP access, so we can check why our Instagram feature doesn’t work for you.
Regards
Hello,
The latest version of the plugin that is available on codecanyon is 6.4 – https://prnt.sc/unn15q Once the new version will be available there officially, we will update the plugin on our server, and you will be able to update it too – https://www.8theme.com/documentation/xstore/plugins/plugins-update/ Please wait for it.
Regards
Hello,
We can assist with questions that strictly related to our theme. Please provide temporary wp-admin and FTP access, so we can check why our Instagram feature doesn’t work for you.
Regards
Follow docs of the plugin and set correct settings https://prnt.sc/unlqn6 , then clear cache and all should work fine.
Regards
You’re welcome!
Regards
Hello,
Thanks for using our theme.
Describe the situation in more detail. Provide temporary wp-admin access.
Regards
Hello,
Your site under maintenance mode, so we can’t check it.
Try to add the next custom CSS code:
p a {
color: blue;
text-decoration: underline;
}
Regards
Please provide URL and temporary wp-admin access, so we can take a closer look.
Also, provide a screenshot for a better understanding where exactly it should be added. Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links then you can provide links of screenshots here via Private Content area – https://prnt.sc/u7vwsg
You can edit header content via Theme Options > Header builder, try to add the shortcode via HTML element there.
Regards
The plugin can be used to remove all the existing content and install a new version from scratch. It is recommended to disable the theme https://prnt.sc/unle03 before the reset, and start from scratch – https://youtu.be/4n1re0jKorc
Make sure that you are using the latest version of the theme – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ and all plugins are updated – https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Provide URL and temporary wp-admin access, so we can take a closer look.
Regards
Hello,
Thanks for using our theme.
Please provide URL, we will check if the mentioned displaying can be achieved using Custom CSS code.
Regards
Hello,
Please describe the desired result in more detail.
Static blocks can be used in Menu, watch this video – https://youtu.be/f07MBdnFPfk
Do you use WPBakery Page Builder or Elementor? Both editors can be enabled for the content of static blocks.
Regards
Hi,
If the tab comes from an additional plugin, check the settings of it or contact the support of the plugin.
Regards
Hello,
1. XStore import files you can download from this page – https://www.8theme.com/downloads/
Or just use page importer – https://youtu.be/wkIKN2IyEZI (sliders will be imported together with the demo content)
2. Theme Options > WooCommerce (Shop) > Single product page > Tabs
3. Theme Options > Header builder > Newsletter. Enable WPBakery Page Builder for static blocks – https://www.8theme.com/documentation/xstore/plugins/wpbakery-page-builder/
Regards
You’re welcome!
Regards
Hello,
Synchronize translation of the theme, WC, and Core plugin – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ Then find and translate mentioned strings.
Regards
We’ve fixed it on the demo – created a separate header for the Home page with one-page nav enabled https://prnt.sc/unkcmr
I suppose you just need to disable “One Page Menu” via Theme Options.
Regards
Hello,
I’ve asked access to be able to pass this situation to our technicians, they will check it more deeply.
Regards
As you can see, it is just for demo – https://prnt.sc/unk1s3 Edit content of the header via Theme Options > Header Builder.
By default, there is no multi-currency functionality in WC or in the theme.
You can try https://wordpress.org/plugins/currency-switcher-woocommerce/ or https://wordpress.org/plugins/wc-multi-currency/ or similar.
Regards
I’ve added some missing images manually.
Let us know if you need any further assistance.
Regards
Please use the next custom CSS code:
p a {
color: blue;
}
Regards
Hello,
Thanks for using our theme.
Translation files of the theme should be placed in /wp-content/languages/themes/ folder, files of plugins – /wp-content/languages/plugins/ folder.
After every update, you need to synchronize translation – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ Sometimes new strings are added and only after synchronization, you’ll be able to translate new strings or strings that were changed. Not always, but some strings can be missing after the sync and you need to find and translate them one more time, this is independent of us and relates to WP functionality.
Also, do a backup of all the files before any update.
Regards
Hello,
Sorry for the delay in answering.
1) Please delete this code https://prnt.sc/unj0s6 and change settings of the button here – https://prnt.sc/unj15n
2) Edit texts in Settings of the Wishlist plugin, and translation of Wishlist and XStore Core plugins. Make sure that translation files are up to date – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/
3) Describe the desired result in more detail with screenshots.
Regards
You’re welcome!
Regards
This demo page uses One-page navigation, so there is no bug.
Provide temporary access to your site, so we can take a closer look.
Regards
Hi,
Please check this topic https://www.8theme.com/topic/i-want-to-be-able-to-change-the-warrant-policy-tab-text-to-refund-policy/#post-252665
Regards
Hi,
What additional plugin do you use to add this tab?
Use the next custom CSS code to change the color:
.single-product .tabs .tab-title.opened,
.single-product .tabs .tab-title:hover {
color: red;
}
Regards
Hello,
Thanks for using our theme.
Please check the translation of WooCommerce plugin.
Provide temporary wp-admin and FTP access, so we can take a closer look.
Regards
Hello,
Thanks for using our theme.
The problem could be caused by a few reasons:
1) You are trying to update the theme on the different domain that theme was activated (for example you activated the theme on localhost and moved it to live domain). Then you just need to go to XStore dashboard > deactivate theme and activate it using your purchase code again
2) There is no enough space on your server and archive that was downloaded for the update is broken. Make sure that you have no less than 20MB of the free space on your hosting.
You can also update the theme via FTP instead of auto-update – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
Regards
Hello,
Thanks for using our theme.
https://prnt.sc/unib0c – re-upload the logo image into your media library or contact your hosting provider about this Mixed content issue.
Regards
Hello,
Please provide temporary wp-admin and FTP access.
Regards
Hi,
Make sure you have checked all the server requirements before the theme installation – https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/
Update the theme via FTP – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ , and plugins also – https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Then clear cache and check the import one more time.
Let us know the result.
Regards
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