Replies by Rose Tyler | 8theme forum

Forum Replies Created

Viewing 30 posts - 41,161 through 41,190 (of 68,187 total)

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Rose Tyler

Support staff

September 26, 2020 at 08:19

http://prntscr.com/uo5nh1 – child theme issue was there
We have been modified it by adding some conditions – http://prntscr.com/uo5t96

Regards

#252819 Copied In reply to: customization white screen problem

Rose Tyler

Support staff

September 26, 2020 at 08:17

Hi,

Provide temporary wp-admin access, so we can take a closer look.

Regards

#252818 Copied In reply to: testimonials display – 3 on desk and 1 on mobil

Rose Tyler

Support staff

September 26, 2020 at 08:12

Do you use Single product builder? Try to change the width of the column a bit.

Regards

#252814 Copied In reply to: Issue with WooCommerce Product Images Zoom on Hover Functionality

Rose Tyler

Support staff

September 26, 2020 at 08:05

Theme Options > Mobile panel

Regards

#252813 Copied In reply to: Xstore update is not working

Rose Tyler

Support staff

September 26, 2020 at 08:00

Hello,

Could you provide URL of the site?

Regards

#252812 Copied In reply to: How to change add to cart icon to let's say (arrow)

Rose Tyler

Support staff

September 26, 2020 at 07:57

Here is an archive of the slider – https://dropmefiles.com/rK2Yr Go to Slider Revolution > Manual import > select this archive.

Regards

#252811 Copied In reply to: Few queries

Rose Tyler

Support staff

September 26, 2020 at 07:56

Hello,

Please provide correct wp-admin access – https://prnt.sc/uo5iqr
Here is an archive of the slider – https://dropmefiles.com/rK2Yr Go to Slider Revolution > Manual import > select this archive. Go to edit page > add the slider.

Regards

#252810 Copied In reply to: XStore HOME RED DEFAULT Theme: Slider with alias home not found error

Rose Tyler

Support staff

September 26, 2020 at 07:44

Hello,

I can see your images on the page – https://prnt.sc/uo5fss , when you add new photos and do not want to wait for automatic Instagram cache cleaning, just click here – https://prnt.sc/uo5g3m
Is there anything else I can help you with?

Regards

#252809 Copied In reply to: Instagram API error

Rose Tyler

Support staff

September 26, 2020 at 07:39

Hello,

Please check this screenshot one more time – https://prnt.sc/untvqi
or provide temporary wp-admin access.

Regards

#252808 Copied In reply to: Mobile version messed up after update

Rose Tyler

Support staff

September 26, 2020 at 07:31

Hello,

What version of the Opera browser do you use? Please provide temporary wp-admin access, we will take a closer look https://prnt.sc/uo5bn2

Regards

#252807 Copied In reply to: Issue with WooCommerce Product Images Zoom on Hover Functionality

Rose Tyler

Support staff

September 25, 2020 at 16:09

Contact support of this plugin to get assistance – https://prnt.sc/untb4t

Regards

#252761 Copied In reply to: customization white screen problem

Rose Tyler

Support staff

September 25, 2020 at 16:07

Updated. Please check.

Regads

#252759 Copied In reply to: Xstore update is not working

Rose Tyler

Support staff

September 25, 2020 at 15:53

Hello,

I would recommend you to contact WooCommerce plugin support about it.

Regards

#252751 Copied In reply to: How can i edit my cart form ( customer information)

Rose Tyler

Support staff

September 25, 2020 at 15:52

Hi,

We can’t connect. Please check the credentials – https://prnt.sc/unsyb5

Regards

#252749 Copied In reply to: Woocommerce Germanized Shop – Variable Price not updating

Rose Tyler

Support staff

September 25, 2020 at 15:39

Hello,

Thanks for using our theme.
Please provide temporary wp-admin access, so we can take a closer look.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards

#252746 Copied In reply to: Demo content changes

Rose Tyler

Support staff

September 25, 2020 at 15:35

Is it solved https://prnt.sc/unsjj2 ?
Sorry, but I can’t say what was the problem, to be able to do it, I need to get a consultation from our technicians team, that can’t be done without FTP access.
Feel free to ask if you have any other questions.

Regards

#252745 Copied In reply to: Visual Composer Featured Product Image Size Problem
Rose Tyler

Support staff

September 25, 2020 at 15:27
It can’t be displayed in the mentioned way using CSS code, only (additional customization in files is outside the scope of our basic support). Try to add the next code in Theme Options > Theme Custom CSS > Custom CSS for mobile:

.content-product .footer-product { position: static; } .view-color-white .footer-product .show-quickly { background: #f5f5f5; } .content-product .footer-product { opacity: 1; }

Regards
#252740 Copied In reply to: Quick button size and placment
Rose Tyler

Support staff

September 25, 2020 at 15:15

It depends on your needs, you can check the sizes of demo images in your Media library.
Also, read this article – https://www.8theme.com/documentation/xstore/woocommerce/product-images/
and this one about image optimization – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Regards

#252739 Copied In reply to: Few queries

Rose Tyler

Support staff

September 25, 2020 at 15:13

Hello,

Thanks for using XStore.
Please update the theme – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ and Core plugin https://www.8theme.com/documentation/xstore/plugins/plugins-update/
If the update doesn’t help, provide temporary wp-admin and FTP access https://prnt.sc/uns3vl

Regards

#252738 Copied In reply to: Issue with Ajax Product Tabs Widget

Rose Tyler

Support staff

September 25, 2020 at 15:08

Hi,

Please provide URL of the page.

Regards

#252737 Copied In reply to: Add to basket Text

Rose Tyler

Support staff

September 25, 2020 at 15:04

Hello,

Provide temporary wp-admin and FTP access, so we can take a closer look.
Turn on debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

Regards

#252736 Copied In reply to: customization white screen problem

Rose Tyler

Support staff

September 25, 2020 at 14:56

Hello,

Delete this margin https://prnt.sc/unrqfa , clear cache and check then.

Regards

#252735 Copied In reply to: Abnormal appearance on mac

Rose Tyler

Support staff

September 25, 2020 at 14:53

Provide us with temporary FTP access (not cPanel) – FTP host, FTP user, FTP pass. If you don’t know your FTP access, contact the hosting provider and ask this information.

Regards

#252734 Copied In reply to: Xstore update is not working

Rose Tyler

Support staff

September 25, 2020 at 14:40

Hi,

WP Rocket is a great plugin and many of our customers use it. Our theme includes lazy loading for the images, so that option won’t be very useful for you but in general that plugin works very good.
Also, read this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Regards

#252733 Copied In reply to: wprocket

Rose Tyler

Support staff

September 25, 2020 at 14:34

You’re welcome!

Regards

#252732 Copied In reply to: Roboto Condensed issue

Rose Tyler

Support staff

September 25, 2020 at 14:33

Hi,

Please add your Instagram account here – https://prnt.sc/unr61r , then create a custom page, add Instagram element, and select your user in settings of the element.
Provide us with URL of the page.

Regards

#252731 Copied In reply to: Instagram API error

Rose Tyler

Support staff

September 25, 2020 at 14:28

We’ve checked, it is not a bug. You just need to disable “One Page Menu” via Theme Options > Header builder > Main menu.

Regards

#252729 Copied In reply to: Nav menu – Not showing as active

Rose Tyler

Support staff

September 25, 2020 at 12:23

Your site under maintenance mode, so we can’t check it. Please provide temporary wp-admin access.

Regards

#252716 Copied In reply to: Quick button size and placment

Rose Tyler

Support staff

September 25, 2020 at 12:21

Hello,

Please check this topic – https://www.8theme.com/topic/child-theme-21/#post-252713

Regards

#252714 Copied In reply to: Child theme

Rose Tyler

Support staff

September 25, 2020 at 12:19

Hello,

A WordPress child theme is a theme that inherits the functionality of the parent theme – https://developer.wordpress.org/themes/advanced-topics/child-themes/ . With a child theme, you can make modifications or add additional functionality to the parent theme. The child theme offers the safest and easiest way to modify an existing theme, whether you want to make a few small changes or extensive ones ( https://www.8theme.com/documentation/docs/child-theme/ )
If you do not plane to do additional customization in theme files, the child theme is not required.
Custom CSS code can be added in Theme Options > Theme Custom CSS.
Just installing the child theme doesn’t affect the site speed.
Read this article also – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Regards

#252713 Copied In reply to: Child theme
← 1 2 3 … 1,372 1,373 1,374 … 2,271 2,272 2,273 →

41,161–41,190 of 68,187 posts

Viewing 30 posts - 41,161 through 41,190 (of 68,187 total)

← 1 2 3 … 1,372 1,373 1,374 … 2,271 2,272 2,273 →

Forum Replies Created

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