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Xstore update is not working - by santhoshhn

This topic has 10 replies, 2 voices, and was last updated 3 years, 6 months ago ago by Rose Tyler

santhoshhn

Participant

September 24, 2020 at 18:20

Dear Sir,

Got following error.
https://prnt.sc/un7t2l
Kindly help me with updating it.
On the website I am getting warning.
https://prnt.sc/un7yh5
https://prnt.sc/un81aq

Even updating the theme is not working
https://prnt.sc/un80xi

Please, contact administrator
for this information.

#252613 Copied Theme version: 7.0.1 WooCommerce version: 4.5.2

9 Answers

Rose Tyler

Support staff

September 25, 2020 at 07:23

Hello,

Thanks for using our theme.
The problem could be caused by a few reasons:
1) You are trying to update the theme on the different domain that theme was activated (for example you activated the theme on localhost and moved it to live domain). Then you just need to go to XStore dashboard > deactivate theme and activate it using your purchase code again
2) There is no enough space on your server and archive that was downloaded for the update is broken. Make sure that you have no less than 20MB of the free space on your hosting.
You can also update the theme via FTP instead of auto-update – http://xstore.helpscoutdocs.com/article/63-theme-update

Regards

#252660 Copied

santhoshhn

Participant

September 25, 2020 at 07:46

Those 2 reasons what you have given are not applicable. I have directly installed the theme in live site & hosting have enough space. I have given all the required information in the past email. I request you to fix the issue. I tried to replicate it from video tutorial. It’s not happening. Please fix asap.

#252663 Copied

Rose Tyler

Support staff

September 25, 2020 at 14:53

Provide us with temporary FTP access (not cPanel) – FTP host, FTP user, FTP pass. If you don’t know your FTP access, contact the hosting provider and ask this information.

Regards

#252734 Copied

santhoshhn

Participant

September 25, 2020 at 15:27

This is the WordPress installation directory.

Please contact administrator
for this information.

#252741 Copied

Rose Tyler

Support staff

September 25, 2020 at 16:07

Updated. Please check.

Regads

#252759 Copied

santhoshhn

Participant

September 26, 2020 at 06:19

Footer menu: https://prnt.sc/uo4mb2
Is not displaying on my website demo
https://www.wodeyarart.com/

How to enable it?

#252804 Copied

Rose Tyler

Support staff

September 26, 2020 at 08:05

Theme Options > Mobile panel

Regards

#252813 Copied

santhoshhn

Participant

September 26, 2020 at 10:25

Following section
https://prnt.sc/uo794l
Is missing in my demo : https://prnt.sc/uo79he

Where and how to enable it?

#252841 Copied

Rose Tyler

Support staff

September 26, 2020 at 11:03

I’ve added it to your Home page. Please check.

Regards

#252842 Copied
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