This topic has 10 replies, 2 voices, and was last updated 4 years ago ago by Rose Tyler
Dear Sir,
Got following error.
https://prnt.sc/un7t2l
Kindly help me with updating it.
On the website I am getting warning.
https://prnt.sc/un7yh5
https://prnt.sc/un81aq
Even updating the theme is not working
https://prnt.sc/un80xi
Hello,
Thanks for using our theme.
The problem could be caused by a few reasons:
1) You are trying to update the theme on the different domain that theme was activated (for example you activated the theme on localhost and moved it to live domain). Then you just need to go to XStore dashboard > deactivate theme and activate it using your purchase code again
2) There is no enough space on your server and archive that was downloaded for the update is broken. Make sure that you have no less than 20MB of the free space on your hosting.
You can also update the theme via FTP instead of auto-update – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
Regards
Those 2 reasons what you have given are not applicable. I have directly installed the theme in live site & hosting have enough space. I have given all the required information in the past email. I request you to fix the issue. I tried to replicate it from video tutorial. It’s not happening. Please fix asap.
Provide us with temporary FTP access (not cPanel) – FTP host, FTP user, FTP pass. If you don’t know your FTP access, contact the hosting provider and ask this information.
Regards
This is the WordPress installation directory.
Updated. Please check.
Regads
Footer menu: https://prnt.sc/uo4mb2
Is not displaying on my website demo
https://www.wodeyarart.com/
How to enable it?
Theme Options > Mobile panel
Regards
Following section
https://prnt.sc/uo794l
Is missing in my demo : https://prnt.sc/uo79he
Where and how to enable it?
I’ve added it to your Home page. Please check.
Regards
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