Xstore update is not working - by santhoshhn

9 replies2 participantsUpdated by Rose Tyler

  • Avatar: santhoshhn
    santhoshhn
    Participant

    Dear Sir,

    Got following error.
    https://prnt.sc/un7t2l
    Kindly help me with updating it.
    On the website I am getting warning.
    https://prnt.sc/un7yh5
    https://prnt.sc/un81aq

    Even updating the theme is not working
    https://prnt.sc/un80xi

    Please, contact administrator
    for this information.
    #252613 Copied Theme version: 7.0.1 WooCommerce version: 4.5.2

    9 Answers

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Thanks for using our theme.
    The problem could be caused by a few reasons:
    1) You are trying to update the theme on the different domain that theme was activated (for example you activated the theme on localhost and moved it to live domain). Then you just need to go to XStore dashboard > deactivate theme and activate it using your purchase code again
    2) There is no enough space on your server and archive that was downloaded for the update is broken. Make sure that you have no less than 20MB of the free space on your hosting.
    You can also update the theme via FTP instead of auto-update – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

    Regards

    #252660 Copied
    Avatar: santhoshhn
    santhoshhn
    Participant

    Those 2 reasons what you have given are not applicable. I have directly installed the theme in live site & hosting have enough space. I have given all the required information in the past email. I request you to fix the issue. I tried to replicate it from video tutorial. It’s not happening. Please fix asap.

    #252663 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Provide us with temporary FTP access (not cPanel) – FTP host, FTP user, FTP pass. If you don’t know your FTP access, contact the hosting provider and ask this information.

    Regards

    #252734 Copied
    Avatar: santhoshhn
    santhoshhn
    Participant

    This is the WordPress installation directory.

    Please contact administrator
    for this information.
    #252741 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Updated. Please check.

    Regads

    #252759 Copied
    Avatar: santhoshhn
    santhoshhn
    Participant

    Footer menu: https://prnt.sc/uo4mb2
    Is not displaying on my website demo
    https://www.wodeyarart.com/

    How to enable it?

    #252804 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Theme Options > Mobile panel

    Regards

    #252813 Copied
    Avatar: santhoshhn
    santhoshhn
    Participant

    Following section
    https://prnt.sc/uo794l
    Is missing in my demo : https://prnt.sc/uo79he

    Where and how to enable it?

    #252841 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    I’ve added it to your Home page. Please check.

    Regards

    #252842 Copied

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