Hello TLSS2020,

1) You mentioned that the license can’t be activated, but what error message do you get?
2) Provide us with your purchase code.
3) Provide correct URL of the site and temporary wp-admin access.
The site by URL you provided, can’t be opened – https://prnt.sc/vwe69l

Regards

Hello,

You just need to delete the Newsletter element from the Header content.

Regards

Hi,

The header is created using our advanced Header builder. Go to Theme options > Header builder > change settings depends on your needs.

Regards

Hello,

Thanks for contacting us.
As I can see, XStore theme is not activated on your site right now.
“Your homepage displays” settings you can find in Dashboard > Settings > Reading > https://prnt.sc/vw9iue
Let us know if you need any further assistance.

Regards

Hi,

I’ve enabled Elementor for static blocks – https://prnt.sc/vw9dp6 , so not you can edit “Footer – furniture2” static block using Elementor ( https://prnt.sc/vw9e3u > https://prnt.sc/vw9e8p
Some colors can be changed like this – https://prnt.sc/vw9ez3 https://prnt.sc/vw9fdx
Let us know if you need any further assistance.

Regards

Our technicians will be able to continue work on this after the weekend. Please be patient.

Regards

Hi,

The question was passed to our technicians. They will continue working on it after the weekend. Please be patient and do not change access. Thanks in advance.

Regards

Hello,

Thank you for your request. We are constantly working on the speed of the theme. We also ask you to create a ticket request on the board and vote for it – https://www.8theme.com/taskboard/ We are now working on the speed of the frontend itself which is much more important to your customers as it will boost your store sales. When we finish the work we will start the admin part (customizer). Many things need to be considered, such as test and inheritability of updates. We can promise you one thing 🙂
– the most customisable theme with superb performance very soon. All should be step by step to make it slightly.

Regards

Hello,

There is no such possibility, by default. You can maybe find a plugin that can provide this functionality or achieve the desired result via additional customization. Please note that additional customization in files is outside the scope of our basic support. Also, we do not give a guaranty for full theme compatibility with all existing 3rd party plugins.

Regards

Thanks for the reply. Our technicians will be able to take a closer look after the weekend.

Regards

Hello,

Try to disable all the third-party plugins, that do not come bundled with XSote https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , and check how it works then.

Regards

Hello,

In case if automatic plugin installation fails (as a rule it is because of your server settings), you can install them manually via your Dashboard: Plugins > Add New > Upload Plugin > Browse plugins archives. Or via FTP, by uploading and extracting the plugin zip files into wp-content/plugins folder. You can find the zip files for plugins installation here – https://www.8theme.com/downloads/

Regards

Hello,

1) Instagram is a platform that displays images, how do you think it should share product information? Sorry, but Instagram itself does not allow sharing from any other sites.
2) https://www.8theme.com/topic/whatsapp-icon-doesnt-appears/

Regards

Hello,

Enable Header overlap.

Regards

It can’t be done exactly the same in our theme, right now. Submit a feature request here – https://www.8theme.com/taskboard/

Regards