Problem with activating the theme - by lavarto

This topic has 6 replies, 2 voices, and was last updated 3 years, 10 months ago ago by Rose Tyler

  • Avatar: lavarto
    lavarto
    Participant
    December 3, 2020 at 20:10

    Hello,

    I have a problem activating the theme.
    In the first installation, the theme is activated without any problems.
    Today he gave me that there is an update on the theme and on the xstore core, but it could not be updated, it gave some errors and I decided to do a new clean installation. activation gives me this error: You have reached activation number limit.
    According to the ThemeForest license policy, you can use 1 license for 1 project only.
    Ping us along the way if you have any questions here.
    Why is this happening to me?

    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 4, 2020 at 09:50

    Hello,

    Thanks for using our theme.
    As I can see, the theme can be activated now. Please try one more time.

    Regards

    Avatar: lavarto
    lavarto
    Participant
    December 4, 2020 at 14:15

    I see the exact opposite. It doesn’t happen again. You have reached activation number limit.
    According to the ThemeForest license policy, you can use 1 license for 1 project only.
    Ping us along the way if you have any questions here.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 4, 2020 at 14:59

    Try one more time, please.

    Regards

    Avatar: lavarto
    lavarto
    Participant
    December 4, 2020 at 16:47

    Hello.
    Now it is activated. Every time with a new installation it will be so?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 4, 2020 at 16:54

    Hello,

    1 license of the theme can be used on 1 staging site + 1 live/production site = 1 end project.
    If you want to get a new installation and face the activation limit, contact us, so we check and reset activations for you.

    Regards

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