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Customizer settings or color changes are saving but reflecting any changes

This topic has 16 replies, 5 voices, and was last updated 3 years ago ago by Rose Tyler

Vicky Fadia

Participant

December 1, 2020 at 13:38

Customizer settings or color changes are saving but reflecting any changes

https://scrn.li/cx77BWk8fySIsd
https://scrn.li/O53mK8ZAsYuR23

Everything is updated and latest version

Xstore Core Version – 3.1.3
Woocommerce – 4.7.1
Theme Version – 7.1.3
wordpress – 5.5.3

Please, contact administrator
for this information.

#262045 Copied Theme version: 7.1.3 WooCommerce version: 4.7.1

15 Answers

Rose Tyler

Support staff

December 1, 2020 at 18:24

Hello,

Here is what I can see – https://prnt.sc/vtraft , so I suppose you need to clear all cache.

Regards

#262087 Copied

Vicky Fadia

Participant

December 2, 2020 at 05:10

Hey Rose Tyler,

Thanks a ton for a quick reply. I would like you to login and try to change anything in customizer related to styling it will not reflect for hours and even it was not reflecting in incognito mode for hours. Late night yesterday finally it started reflecting only in incognito mode.

Would request you to try the same out.

#262135 Copied

Rose Tyler

Support staff

December 2, 2020 at 07:27

Hello,

I can see changes, once Published them, for example, logo – https://prnt.sc/vu2g0r
Also, I can see that CDN is enabled on your site – https://prnt.sc/vu2gmy , so I suppose you need to clear CDN cache to apply changes.

Regards

#262142 Copied

Vicky Fadia

Participant

December 2, 2020 at 11:30

Hey Thanks for reply will try it out and update if any issues

#262171 Copied

Olga Barlow

Support staff

December 2, 2020 at 13:11

You are welcome. Yes, sure, feel free to contact us if you need any other help.

Regards

#262203 Copied

Vicky Fadia

Participant

December 2, 2020 at 17:38

Hey I changed Star rating color form customizer and then cleared Cloudflare cache still it’s not reflecting.

OnShop page for variation it shows read more button instead I wan’t to show variation swatches

On Product detail page – https://orein.in/product/italian-gold-over-sterling-silver/ – below check availability it shows 2 heart icons for wishlist?

#262275 Copied

Rose Tyler

Support staff

December 3, 2020 at 10:49

Hi,

1) Clear the cache of your browser also, here what I can see – https://prnt.sc/vuwxc7
2) https://prnt.sc/vuwxsb
3) I’ve changed settings of the Wishlist plugin > https://prnt.sc/vuwz2v

Regards

#262373 Copied

Vicky Fadia

Participant

December 4, 2020 at 10:29

Hey Rose Tyler,

Thanks a ton for an update.

I have one more query as follows:

I see settings to upload 1 size chart Globally.
I even see settings for uploading 1 size chart for each single product page.
But I don’t see size chart settings for Product category for eg. tshirts have a size schart and shirts have a size chart how can I achieve that?

Thanks,
Vicky

#262589 Copied

Rose Tyler

Support staff

December 4, 2020 at 11:01

Hello,

There is no such option, you can submit a request here – https://www.8theme.com/taskboard/

Regards

#262596 Copied

Roberto Refresh

Participant

March 23, 2021 at 12:07

Hello, same problem here!

Just bought theme and everything is up-to-date.
I tried to disable all plugins except yours but still not working.
I’m not using Cache or any CDN.

Take a look here for demo: https://webmshare.com/6VG7G

Thanks.

#280584 Copied

Robert Hall

Support staff

March 23, 2021 at 20:55

Hello

Please provide us temporary wp admin access of your website so that we will check your issue in more details.

Robert Hall
Customer Support.

#280635 Copied

Roberto Refresh

Participant

March 24, 2021 at 10:39

temporary wp admin access saved in “Private content -area”.
Thanks

Please contact administrator
for this information.

#280690 Copied

Olga Barlow

Support staff

March 24, 2021 at 16:16

Hello,

This demo uses multiple headers option https://prnt.sc/10ucm7f One header for the whole site and one for the home page only with the overlap effect over the page content. You edited main header but did not edit the home page header. Please, edit both headers according to your needs or remove the home page header if you don’t need that overlap effect.

Regards

#280811 Copied

Roberto Refresh

Participant

March 24, 2021 at 16:45

Ok, thank you. Just solved

#280818 Copied

Rose Tyler

Support staff

March 24, 2021 at 16:48

You’re welcome!

Regards

#280819 Copied
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