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  Giles

  Participant

  December 3, 2020 at 21:14

  Hi, i’ve added a new promo text but it’s not showing in the live site. it shows in the backend but not live https://prnt.sc/vvam8u

  any ideas? again this is quite urgent

  thanks,
  Giles

  Please, contact administrator
  for this information.

  #262524 Copied Theme version: 6.3.7 WooCommerce version: 2

  10 Answers

  

  Giles

  Participant

  December 3, 2020 at 21:16

  here it is in the backend https://prnt.sc/vvauag

  #262525 Copied
  

  Giles

  Participant

  December 3, 2020 at 21:18

  do you think this is a bug? i have updated the theme so i thought this would all be working now

  also, can you make sure i get an email notification. I don’t seem to be getting them so i have to login here all the time

  thanks,

  #262527 Copied
  

  Giles

  Participant

  December 3, 2020 at 21:20

  i think it;’s working on firefox now but not on chrome. i’ll do some more tests

  #262528 Copied
  

  Giles

  Participant

  December 3, 2020 at 21:27

  Sorry, it IS NOT WORKING on any browsers.

  Let me know if we can fix this. It’s quite urgent again and very frustrating.

  thanks

  #262529 Copied
  

  Rose Tyler

  Support staff

  December 4, 2020 at 09:59

  Hello,

  Clear cache and check now – https://prnt.sc/vvlrsh

  Regards

  #262582 Copied
  

  Giles

  Participant

  December 4, 2020 at 11:00

  Thanks but i did that a few times and i still can’t see it on any browsers. Is there anything else I can try?

  #262595 Copied
  

  Rose Tyler

  Support staff

  December 4, 2020 at 11:02

  As I can see you are using CDN, you need to clear the CDN cache also.

  Regards

  #262598 Copied
  

  Giles

  Participant

  December 4, 2020 at 12:19

  Ok thanks. what’s CDN and how would I clear the cache?

  #262629 Copied
  

  Giles

  Participant

  December 4, 2020 at 12:19

  do you know why this has started happening now? would i need to do this every time?

  #262630 Copied
  

  Rose Tyler

  Support staff

  December 4, 2020 at 13:39

  CDN is independent of the theme. You can read this article https://www.cloudflare.com/learning/cdn/what-is-a-cdn/ or a similar one. Contact your hosting provider to get more information and assistance with the cache clearing.
  Maybe even ask to temporarily disable the CDN, and enable it only once all changes on the site will be done.

  Regards

  #262642 Copied