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Mobile Buttons Irresponsive after Upgrade

This topic has 6 replies, 4 voices, and was last updated 3 years, 4 months ago ago by Rose Tyler

  • Avatar: Olga777
    Olga777
    Participant
    November 13, 2020 at 15:20

    We have noticed that in Mobile View after upgrade of the theme the buttons e.g. MENU ICON or SEARCH Icon became Irresponsive (when you click on them, nothing happens). Only after we have deleted the cookies from Safari browser on mobile, the problem was resolved.
    Is there any way to fix it? As our NOT-first-time users are NOT able to navigate on mobile (unless they delete cookies). Please help!

    Thank you

    #259410 Copied Theme version: 7.1.2 WooCommerce version: latest
    5 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 15, 2020 at 10:48

    Hello,

    I have passed your request to our developers but unfortunately, at this moment we don’t have a solution to change that.

    Regards

    #259601 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 3, 2020 at 13:34

    Hello,

    Could you, please, update the theme to version 7.2 and XStore to version 3.2 and check if the mentioned issue still persists?

    Regards

    #262427 Copied
    Avatar: MichaelB
    MichaelB
    Participant
    December 3, 2020 at 22:53

    Well done for following through. This is good customer service.

    #262539 Copied
    Avatar: Olga777
    Olga777
    Participant
    December 4, 2020 at 00:52

    Looks like the issue is resolved. Thank you!

    #262543 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 4, 2020 at 08:16

    You’re welcome!

    Regards

    #262560 Copied
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