Replies by Rose Tyler | 8theme forum

Forum Replies Created

Viewing 30 posts - 37,711 through 37,740 (of 68,187 total)

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Rose Tyler

Support staff

January 28, 2021 at 13:27

Hello,

No, our demo https://xstore.8theme.com/demos/rtl/ar/ uses WPML
https://www.8theme.com/documentation/xstore/theme-translation/translation-with-wpml/ , but this plugin doesn’t come bundled with the theme.
If you want to create the multilanguage site you need to use special plugins like WPML or Polylang or qTranslate or any similar and add special widgets that come with these plugins to header area.
Some of the multilingual plugins include multicurrency, for example, WPML + WooCommerce WPML. Or you can use additional plugin like Multi Currency for WooCommerce https://wordpress.org/plugins/woo-multi-currency/

Regards

#270828 Copied In reply to: Multilingual

Rose Tyler

Support staff

January 28, 2021 at 13:25

Hello,

Clear the plugin cache, CDN cache, browser cache and check after that. If it does not help then go to Dashboard > Updates > click Check again link and update theme to version 7.2.4.1.

Regards

#270827 Copied In reply to: Gigantic ugly white circle instead back to top/ on desktop and mobile

Rose Tyler

Support staff

January 28, 2021 at 13:23

Hello,

Could you provide URL and temporary wp-admin access?

Regards

#270826 Copied In reply to: Progress Bar

Rose Tyler

Support staff

January 28, 2021 at 13:22

Go to Dashboard > Updates > click Check again link and update the theme to version 7.2.4.1.

Regards

#270824 Copied In reply to: PROBLEMS WITH NEW UPGRADE

Rose Tyler

Support staff

January 28, 2021 at 13:20

Hello,

Loco translate > Plugin > Store Core > New language > Choose a language + Choose a location – System, find and trasnalte mentioned strings.

Regards

#270821 Copied In reply to: Cannot translate two strings

Rose Tyler

Support staff

January 28, 2021 at 13:19

Yes, clear the browser cache, CDN cache, plugin cache, and check after that. If it does not help then go to Dashboard > Updates > click Check again link and update the theme to version 7.2.4.1.

Regards

#270820 Copied In reply to: Problems with new Xstore Version 3.2.4 update.

Rose Tyler

Support staff

January 28, 2021 at 13:16

Hello,

Thanks for using our theme.
Please provide the correct credential – https://prnt.sc/xra3dw

Regards

#270819 Copied In reply to: Having issues on cart

Rose Tyler

Support staff

January 28, 2021 at 11:44

Hello,

I suppose that your issues independent of the WP update.
Try to disable all the third-party plugins, that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , including cache plugins, clear cache of browser, and check then. Let us know the result.
Did you make changes in files of the child theme?

Regards

#270796 Copied In reply to: WP 5.6 Update

Rose Tyler

Support staff

January 28, 2021 at 11:36

I do not see the problem on your site – https://prnt.sc/xr52ub , so it is cache of your browser. Do you use Chrome? Read this article – https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DAndroid&hl=en

Regards

#270793 Copied In reply to: PROBLEMS WITH NEW UPGRADE

Rose Tyler

Support staff

January 28, 2021 at 11:33

No, when the builder is disabled you can use only one of built-in layouts (Theme Options > WooCommerce > Single product page).

Regards

#270790 Copied In reply to: few thing

Rose Tyler

Support staff

January 28, 2021 at 11:28

I suppose so because once I disabled the option in the settings of the plugin, images are shown.

Regards

#270788 Copied In reply to: Images are gone after theme update

Rose Tyler

Support staff

January 28, 2021 at 10:55

Hi,

It is independent of the update, but SG Optimizer plugin. Check now – https://prnt.sc/xr2qlt > https://prnt.sc/xr2r58

Regards

#270780 Copied In reply to: Images are gone after theme update

Rose Tyler

Support staff

January 28, 2021 at 10:52

Hello,

You just need to clear all cache – browser, plugin, server.

Regards

#270779 Copied In reply to: PROBLEMS WITH NEW UPGRADE

Rose Tyler

Support staff

January 28, 2021 at 10:00

Update the theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/ Clear all cache after the update.

Regards

#270774 Copied In reply to: Issues with Fake Sale Popup

Rose Tyler

Support staff

January 28, 2021 at 09:41

Hello,

Thanks for contacting us.
Yes, you can – https://prnt.sc/xqydmf

Regards

#270770 Copied In reply to: XStore Them Installation

Rose Tyler

Support staff

January 28, 2021 at 09:39

Hi,

You can submit a feature request here – https://www.8theme.com/taskboard/
Sorry but we can’t recommend a plugin for this, maybe the support of WC will give you some suggestions.

Regards

#270768 Copied In reply to: Discussion Tab

Rose Tyler

Support staff

January 28, 2021 at 09:37

Hello,

Try to do it similar to the desktop, but Theme Options > Header builder > Mobile menu.
I can’t say more without access to your Dashboard.

Regards

#270767 Copied In reply to: Mobile mode

Rose Tyler

Support staff

January 28, 2021 at 09:34

Ok. I will close this topic. Let’s continue the conversation by email.

Regards

#270766 Copied In reply to: User creation

Rose Tyler

Support staff

January 28, 2021 at 09:33

Could you provide temporary wp-admin access?

Regards

#270765 Copied In reply to: Mobile Menu Panel Design

Rose Tyler

Support staff

January 28, 2021 at 09:31

Hello,

Sorry for the delay in answering.
1-5,9) Theme Options > Header builder > Multiple headers > edit header for the Front page. For example – http://prntscr.com/tn1ar9 + https://youtu.be/BpeXfzNwkOc
6) I do not see the problem – https://prnt.sc/xqxiyy
7) You need to clear cache – https://prnt.sc/xqxlt9
8) Disable Wishlist plugin and go to Theme Options > WooCommerce > Shop elements > Variation swatches > Swatch Position > Disable.
10) Set these settings – https://prnt.sc/xqxswi
11) YITH > Wishlist > Add to wishlist options > https://prnt.sc/xqxu34 https://www.8theme.com/documentation/xstore/plugins/wishlist/

Regards

#270764 Copied In reply to: "Error: Can not get response" is displayed.

Rose Tyler

Support staff

January 28, 2021 at 09:05

Hello,

Do you mean Shop or Single product page? Please describe the desired result in more detail, and provide URL of your site.

Regards

#270761 Copied In reply to: Content Before/After Add to cart button

Rose Tyler

Support staff

January 28, 2021 at 09:03

Hello,

Theme options > Speed optimization > Image Loading Type > Lazy.
Clear all cache, and the issue with the large circle will be solved.

Regards

#270759 Copied In reply to: Problems with new Xstore Version 3.2.4 update.

Rose Tyler

Support staff

January 28, 2021 at 08:59

Hello,

Have you updated the theme? Do not update the Core before the theme update.
You can do the update via FTP – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Regards

#270758 Copied In reply to: Failed install xcore new update

Rose Tyler

Support staff

January 28, 2021 at 08:58

Hi,

Thanks for using our theme.
Try to (1) deactivate theme in XStore > Dashboard and activate it again using your purchase code. (2) After that you need to go to WP Dashboard > Updates > press “check updates” link to force check and clear cached links and only after that try to (3) update theme and XStore core plugin.
OR update the theme via FTP – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
and Core plugin – https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Clear cache after the update.

Regards

#270756 Copied In reply to: Package could not be installed error (Theme Update)

Rose Tyler

Support staff

January 28, 2021 at 08:56

Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards

#270755 Copied In reply to: Xstore theme Set Up

Rose Tyler

Support staff

January 28, 2021 at 08:53

Hello,

Read this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Regards

#270754 Copied In reply to: Filter button not working on mobile

Rose Tyler

Support staff

January 28, 2021 at 08:51

Hello,

1) I can see the button on your site. Please clear cache and check the Single product page then. The button is displayed on the single product page.
2) Click here https://prnt.sc/xqvnyk and read – https://contactform7.com/configuration-errors/invalid-mailbox-syntax/

Regards

#270753 Copied In reply to: How to add a 'contact us' button since the latest update

Rose Tyler

Support staff

January 28, 2021 at 08:21

Hello,

Thanks for using our theme.
You can use Lightshot screenshot tool.
Try to disable all the third-party plugins, that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache, check how the builder works then. Let us know the result.

Regards

#270750 Copied In reply to: Email builder is not working

Rose Tyler

Support staff

January 27, 2021 at 17:15

Hello,

Thanks for contacting us.
Try to update the theme via FTP – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
and Core plugin – https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Clear cache after the update.

Regards

#270619 Copied In reply to: An error occurred while updating XStore: The package could not be installed. PCL

Rose Tyler

Support staff

January 27, 2021 at 17:14

Hello,

You need to clear all cache – browser, plugin, server.

Regards

#270618 Copied In reply to: Something wrong with the 'back to top' button
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37,711–37,740 of 68,187 posts

Viewing 30 posts - 37,711 through 37,740 (of 68,187 total)

← 1 2 3 … 1,257 1,258 1,259 … 2,271 2,272 2,273 →

Forum Replies Created

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