Hello MichaelB,

I am glad that you sorted it out.
Actually, WP force check button in Dashboard > Updates http://prntscr.com/e5o6vh has some delay. You may add the following parameter to the url to force check theme updates
&theme_force_check=1

Regards

Hello,

I do not see the parallax effect on the mentioned page. Is it solved? If not, please provide a screenshot or video for a better understanding.
You can use Lightshot screenshot tool.

Regards

The blog page is an archive page for posts, it done have any content in editor by default, all your post are shown automatically there. The layout of Blog page can be edited via Theme Options > Blog, or using custom CSS code.

Regards

Hello,

Clear the plugin cache, CDN cache, browser cache and check after that. If it does not help then go to Dashboard > Updates > click Check again link and update theme to version 7.2.4.1.

Regards

Hello,

Thanks for contacting us.
Try to (1) deactivate theme in XStore > Dashboard and activate it again using your purchase code. (2) After that you need to go to WP Dashboard > Updates > press “check updates” link to force check and clear cached links and only after that try to (3) update theme and XStore core plugin.
OR update the theme via FTP – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
https://www.8theme.com/documentation/xstore/plugins/plugins-update/
OR provide us with temporary wp-admin and FTP access, so we can help you with the update.

Regards

Hello,

Thanks for contacting us.
Please provide temporary wp-admin and FTP access.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it. If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

Hello,

There are no such options yet, please submit a request here – https://www.8theme.com/taskboard/

Regards

Go to Theme Options > Header builder and delete this HTML block from the desktop header – https://prnt.sc/xsp5jl

Regards

Hello,

Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
Contact your hosting provider and ask about server error log.

Regards

Is there anything else I can help you with?

Regards

Hello,

Thanks for using our theme.
I can see the slider on your Home page. Is it solved?

Regards

When W3 Total Cache plugin is disabled it works fine. So check settings of it, or contact the support of W3 Total Cache

Regards

Hello,

we are using photoswipe js library for zoom popup of image
you may check their demo on mobile and that’s how it works
https://photoswipe.com/
it could close only on cross icon from mobile

Regards

Hello,

Do you have some screenshots?
Provide temporary wp-admin access, so we can take a closer look.

Regards

Hello,

Try to play with settings of the plugin – https://premium.wpmudev.org/blog/w3-total-cache-settings/

Regards