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An error occurred while updating XStore: The package could not be installed. PCL

This topic has 4 replies, 3 voices, and was last updated 3 years, 3 months ago ago by Olga Barlow

  • Avatar: Abdulrahman
    Abdulrahman
    Participant
    January 27, 2021 at 16:58

    An error occurred while updating XStore: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    #270615 Copied Theme version: 7.2.3
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 27, 2021 at 17:15

    Hello,

    Thanks for contacting us.
    Try to update the theme via FTP – https://xstore.helpscoutdocs.com/article/63-theme-update
    and Core plugin – https://xstore.helpscoutdocs.com/article/37-plugins-update
    Clear cache after the update.

    Regards

    #270619 Copied
    Avatar: Abdulrahman
    Abdulrahman
    Participant
    January 27, 2021 at 17:26

    where can i get update file ?

    Please contact administrator
    for this information.
    #270623 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 27, 2021 at 20:13

    Hello,

    You can find it in the Downloads are of your ThemeForest account.
    Or try to (1) deactivate theme in XStore > Dashboard and activate it again using your purchase code.
    (2) After that you need to go to WP Dashboard > Updates > press “check updates” link to force check and clear cached links and only after that try to (3) update theme and XStore core plugin.

    Regards

    #270673 Copied
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