Replies by Rose Tyler | 8theme forum

Forum Replies Created

Viewing 30 posts - 37,741 through 37,770 (of 68,187 total)

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Rose Tyler

Support staff

January 27, 2021 at 16:57

Hello,

If you want to run the fresh WordPress installation you can use WordPress Database Reset plugin https://wordpress.org/plugins/wordpress-database-reset/ The plugin can be used to remove all the existing content and install a new version from scratch. It is recommended to disable the theme https://prnt.sc/unle03 before the reset.

Regards

#270614 Copied In reply to: Reset theme

Rose Tyler

Support staff

January 27, 2021 at 16:54

Hello,

Update the theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Clear cache and check then.

Regards

#270612 Copied In reply to: Duplicate menu id's and

Rose Tyler

Support staff

January 27, 2021 at 16:47

Hello,

Do you have a backup?
To prevent losing translation after the update, place translation files of the theme into /wp-content/languages/themes/ folder, files of plugins /wp-content/languages/plugins
Also, do a backup of all the files before any update – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Regards

#270610 Copied In reply to: Translation

Rose Tyler

Support staff

January 27, 2021 at 16:43

Try to disable all the third-party plugins, that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache, check how it works then. Let us know the result.

Regards

#270609 Copied In reply to: Single product page Display Issues

Rose Tyler

Support staff

January 27, 2021 at 16:36

Hi,

After every update, if you see some problems on the site, you need to compare your files of the child theme with files in the parent theme and add to your child theme missing code, https://text-compare.com/

Regards

#270608 Copied In reply to: Double Breadcrumbs After Update

Rose Tyler

Support staff

January 27, 2021 at 16:36

I am glad that you sorted it out.
We changed styles of the button in this update.

Regards

#270607 Copied In reply to: Back To top

Rose Tyler

Support staff

January 27, 2021 at 16:20

You’re welcome!

Regards

#270601 Copied In reply to: Cannot translate theme – Footer can't be edited
Rose Tyler

Support staff

January 27, 2021 at 16:03
Hi,

Try to add the next code in Theme Options > Theme custom CSS:

.woocommerce-message, .woocommerce-error, .woocommerce-info, .dokan-info, .dokan-error, .dokan-alert, .dokan-alert-success, .mc4wp-alert { background-color: #f6eb0f; color: #999999; }

Regards
#270595 Copied In reply to: customize woocomerce messages
Rose Tyler

Support staff

January 27, 2021 at 15:51

We have fixed it for you now, please, check https://prnt.sc/xprt2c
You have child-theme/woocommerce/cart/cart.php
we have made changes in that file in the latest update so if you copy some files to your child-theme/ please, compare them with parent theme files after the update to avoid such situations

Regards

#270590 Copied In reply to: Double Breadcrumbs After Update

Rose Tyler

Support staff

January 27, 2021 at 15:34

Hello,

You can type product title, description, SKU into the search area, but not tag or category.
Right now, I do not see any problem with the search functionality on your site, it is predefined behavior.

Regards

#270581 Copied In reply to: Problem in search results

Rose Tyler

Support staff

January 27, 2021 at 15:22

Hello,

https://prnt.sc/xpqqws

Regards

#270577 Copied In reply to: Style issue since last update

Rose Tyler

Support staff

January 27, 2021 at 14:53

Hello,

Could you provide temporary wp-admin and FTP access?

Regards

#270574 Copied In reply to: Double Breadcrumbs After Update

Rose Tyler

Support staff

January 27, 2021 at 14:24

Hello,

Do you use CDN?
Try to disable all the third-party plugins, that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , check the Cart then.

Regards

#270566 Copied In reply to: Cart not cleared after purchase

Rose Tyler

Support staff

January 27, 2021 at 14:22

Hello,

You can activate the theme now.

Regards

#270565 Copied In reply to: ACTIVATION – URGENT!!

Rose Tyler

Support staff

January 27, 2021 at 14:21

Hello,

Could you provide URLs of sites where the swap works and where it doesn’t work, + temporary wp-admin access?

Regards

#270564 Copied In reply to: swap image on phone

Rose Tyler

Support staff

January 27, 2021 at 14:09

Hello,

Could you provide a screenshot or video?
Also, provide temporary FTP access.

Regards

#270562 Copied In reply to: 3 issues with the Theme after live

Rose Tyler

Support staff

January 27, 2021 at 13:56

You’re welcome!

Regards

#270555 Copied In reply to: When updating the XStore core, the button back to the top became unconfigured

Rose Tyler

Support staff

January 27, 2021 at 13:55

Hello,

It looks like the Wishlist plugin is not activated on your site. Go to XStore > Plugins Installer > install and activate the plugin.
Read more – https://www.8theme.com/documentation/xstore/plugins/wishlist/

Regards

#270554 Copied In reply to: Not showing whislist icon or stylish

Rose Tyler

Support staff

January 27, 2021 at 13:29

Please check now – https://prnt.sc/xpka1i It was a cache issue.

Regards

#270550 Copied In reply to: When updating the XStore core, the button back to the top became unconfigured

Rose Tyler

Support staff

January 27, 2021 at 13:26

Hello Rebecca,

https://prnt.sc/xpk2mh , but I do not see the problem on your site – https://prnt.sc/xpk23r It is cache of your browser, please clear it.

Regards

#270549 Copied In reply to: Back To top

Rose Tyler

Support staff

January 27, 2021 at 13:17

Hello Rebecca,

Could you provide URL of your site and temporary wp-admin access?

Regards

#270543 Copied In reply to: Back To top

Rose Tyler

Support staff

January 27, 2021 at 13:16

Could you provide temporary wp-admin access?

Regards

#270542 Copied In reply to: When updating the XStore core, the button back to the top became unconfigured

Rose Tyler

Support staff

January 27, 2021 at 13:15

Hello,

Please check cache and check one more time – https://prnt.sc/xpjg3f I do not see the problem.

Regards

#270541 Copied In reply to: variations dont show

Rose Tyler

Support staff

January 27, 2021 at 13:09

Hello,

YITH > Wishlist > Add to wishlist options > https://prnt.sc/xpj1bo https://prnt.sc/xpj29d https://www.8theme.com/documentation/xstore/plugins/wishlist/

Regards

#270538 Copied In reply to: Cannot translate theme – Footer can't be edited

Rose Tyler

Support staff

January 27, 2021 at 13:07

You’re welcome!
Feel free to ask if you have any other questions

Regards

#270535 Copied In reply to: Xstore menu

Rose Tyler

Support staff

January 27, 2021 at 13:05

Hello,

Thanks for using our theme.
Could you provide temporary wp-admin access?

Regards

#270534 Copied In reply to: Product prices are showing double

Rose Tyler

Support staff

January 27, 2021 at 13:04

Hello,

You just need to clear all cache (browser and CDN).

Regards

#270533 Copied In reply to: When updating the XStore core, the button back to the top became unconfigured

Rose Tyler

Support staff

January 27, 2021 at 13:02

Hello,

No, because we did not test such plugins with our theme officially.
You can submit a request here – https://www.8theme.com/taskboard/

Regards

#270531 Copied In reply to: Abandoned Cart

Rose Tyler

Support staff

January 27, 2021 at 13:01

Hello,

You just need to clear cache (browser, plugin, server, or CDN cache).

Regards

#270530 Copied In reply to: Back To top

Rose Tyler

Support staff

January 27, 2021 at 11:52

Hello Azlan Traders,

Yes, you just need to clear all cache.

Regards

#270512 Copied In reply to: problem after theme update
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37,741–37,770 of 68,187 posts

Viewing 30 posts - 37,741 through 37,770 (of 68,187 total)

← 1 2 3 … 1,258 1,259 1,260 … 2,271 2,272 2,273 →

Forum Replies Created

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