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Package could not be installed error (Theme Update)

This topic has 8 replies, 3 voices, and was last updated 3 years, 2 months ago ago by Olga Barlow

WebbyMaster

Participant

January 28, 2021 at 00:19

Hi Xstore, super impressed with the theme. I’ve got it running now but it’s asking for an upgrade. I’ve attempted the several methods and keep facing issue. Can you please look into it?

See screenshot below: https://prnt.sc/xq6hz1

Please, contact administrator
for this information.

#270734 Copied Theme version: 7.2.3

7 Answers

Rose Tyler

Support staff

January 28, 2021 at 08:58

Hi,

Thanks for using our theme.
Try to (1) deactivate theme in XStore > Dashboard and activate it again using your purchase code. (2) After that you need to go to WP Dashboard > Updates > press “check updates” link to force check and clear cached links and only after that try to (3) update theme and XStore core plugin.
OR update the theme via FTP – https://xstore.helpscoutdocs.com/article/63-theme-update
and Core plugin – https://xstore.helpscoutdocs.com/article/37-plugins-update
Clear cache after the update.

Regards

#270756 Copied

WebbyMaster

Participant

January 28, 2021 at 13:20

I deactivated, then reactivated theme per your mentioning…and now getting error :

“An error occurred while updating XStore: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”

Can you please fix this?

#270822 Copied

Olga Barlow

Support staff

January 28, 2021 at 17:47

Hello,

Did you follow all the steps from my previous message?
Did you go to WP Dashboard > Updates > press “check updates” link to force check and tried to update theme again only after that? Because it’s important!

Regards

#270901 Copied

WebbyMaster

Participant

January 29, 2021 at 01:56

Yes, exact steps.. Can you access site thru FTP? Im attaching to private content area..

At very least if we can’t successfuly upgrade can you get this message removed from back-end? It’s taking over top of screen…

Please contact administrator
for this information.

#270962 Copied

Olga Barlow

Support staff

January 29, 2021 at 18:36

Hello,

That’s strange because I did not face any issues updating the theme https://gyazo.com/2c985efb4805080e484c44c7a00f02be

Regards

#271126 Copied

WebbyMaster

Participant

January 29, 2021 at 18:46

WOW! Amazing. I kept getting same error again and again.

Thanks so much Olga your a lifesaver.

Regards

#271127 Copied

Olga Barlow

Support staff

January 29, 2021 at 23:43

You are welcome.

Regards

#271172 Copied
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