PROBLEMS WITH NEW UPGRADE - by AliceG - on WordPress WooCommerce support

Solved8 replies2 participantsUpdated by AliceG

  • Avatar: AliceG
    AliceG
    Participant

    Hello,
    I made the last update of the theme and a white circle came out at the bottom right, very large. How can I remove or modify it?

    https://gyazo.com/e67a01cbf6223d9903b30bcf41f3f3c7
    Thanks

    #270776 Copied Theme version: 7.2.4 WooCommerce version: 5.6

    8 Answers

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    You just need to clear all cache – browser, plugin, server.

    Regards

    #270779 Copied
    Avatar: AliceG
    AliceG
    Participant

    I’ve tried this before but nothing happens.
    It stay there

    #270782 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    I do not see the problem on your site – https://prnt.sc/xr52ub , so it is cache of your browser. Do you use Chrome? Read this article – https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DAndroid&hl=en

    Regards

    #270793 Copied
    Avatar: AliceG
    AliceG
    Participant

    Ok on the browser it has disappeared. On the mobile with Safari it remained.
    My question is: will all my customers who opened the site when there was the white circle will all have to clear their browser caches to not see it again?
    Or will it soon update for everyone? Because some have written to me that they continue to see it and on the mobile the circle takes up almost the entire page and they can’t buy anything.

    #270804 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Go to Dashboard > Updates > click Check again link and update the theme to version 7.2.4.1.

    Regards

    #270824 Copied
    Avatar: AliceG
    AliceG
    Participant

    There aren’t any upgrade. The dashboard show me that the 7.4 it’s the last version.

    I also went to the “theme” section and to the part of all the xstore features but I didn’t find any updates to do

    https://gyazo.com/1fad741bb4af866a3f5a71d20ba20b31

    Thanks

    #270863 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Please check one more time – https://gyazo.com/8fd140d1282dddc3df517bc8fc8c5612

    Regards

    #270882 Copied
    Avatar: AliceG
    AliceG
    Participant

    Perfect,
    the update done and the circle has disappeared on the mobile too. Thanks a lot, always available and super efficient!

    Thanks
    Regards

    #270886 Copied

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