Forum Replies Created

Viewing 30 posts - 35,371 through 35,400 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2021 at 18:11

    Hello,

    Sorry, but your request is a bit unclear for me. Please describe it in more detail for a better understanding. Provide URls of products.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2021 at 18:08

    Do you use server cache or CDN? Clear all cache, because after the file re-uploading the problem with the quick view should be solved.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2021 at 18:05

    Hello,

    Do you want to display categories on Home page? Use Product Categories element – http://prntscr.com/10x80pb , add the next code for the page –

    @media only screen and (max-width: 480px) {
        .categories-grid .product-category {
            width: 33.33%;
        }
    }

    https://prnt.sc/10x82cm

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2021 at 17:58

    Hello,

    Please provide URL of page where you face the problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2021 at 17:50

    Hello,

    Thanks for the reply. Our technicians will be able to check it more deeply after the weekend.
    Please provide temporary FTP access also.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2021 at 17:48

    Hello,

    We’ve asked to check how it works with the default theme, because do not see anything that may cause the issue from our theme side.
    Also, do tests with 3rd party plugins disabled. Because one of plugins may cause the error.
    Also, try to contact the support of your hosting provider, maybe server error log will give some useful information.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2021 at 17:44

    Hello,

    1) As I can see, you are using Multiple headers, so edit second header background-color – https://prnt.sc/10x7cl8
    3) Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of your browser, and check how it works then.
    4) Do not forget to edit this Text for your multiple headers in Header builder.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2021 at 17:31

    It should be enabled in case you want to build your own layout from scratch 🙂 Enable Single Product builder > add sections and content, for example – https://prnt.sc/10x78y6
    Once you add content, the page wouldn’t be empty.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2021 at 17:24

    Hello,

    In this case, provide temporary wp-admin and FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2021 at 17:22

    Great. We did nothing. The fix was included into theme.min.js file that you re-uploaded. It also will be fixed in the next theme update.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2021 at 17:21

    Hello,

    Download file from this page – https://dropmefiles.com/IjOgN Go to Tools > Import > WordPress > upload file and import.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2021 at 17:19

    Hello,

    Fixed. Check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2021 at 17:14

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2021 at 17:14

    Hello,

    We can’t log in to your site. please check wp-admin access.
    Is Single product builder activated in Theme Options > WooCommerce? Deactivate it and check product page then.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2021 at 16:01

    Hello,

    Provide temporary wp-admin, please.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2021 at 16:00

    Hello,

    I’ve checked your site, quick view works fine – https://prnt.sc/10x51sn
    It looks like some kind of cache on your side. Try to check from another browser.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2021 at 15:53

    Hello,

    I’ve sent your message to developers. They will reply after the weekend.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2021 at 15:46

    Hi,

    Our developers are working on speed improvement, it will be included in one of next updates at the end of this spring.
    If you completely unsatisfied with theme speed we are ready to give you refund – http://themeforest.net/refund_requests/new

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2021 at 15:39

    Hello,

    Please check settings in Theme Options > Footer > Styling.
    Provide temporary wp-admin access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2021 at 15:35

    Hello,

    1) Here is what I cna see on your Home page – https://prnt.sc/10x4fx2 Is it solved?
    2) Enable Header overlap via Theme Options and set transparent bacground. If you want to have such effect on Home page only, use Multiple headers – https://youtu.be/BpeXfzNwkOc

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2021 at 15:28

    Hi,

    Provide URL of the mentioned product and temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2021 at 15:26
    .cart-checkout-nav .active:before {
        background-color: red;
        border-color: red;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2021 at 15:23

    Submit your request here – https://www.8theme.com/taskboard/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2021 at 15:21

    Hello,

    Thanks for using our theme.
    It is recommended to run import on fresh WordPress installation. For this you can use WordPress Database Reset plugin https://wordpress.org/plugins/wordpress-database-reset/ The plugin can be used to remove all the existing content and install a new version from scratch. It is recommended to disable the theme https://prnt.sc/unle03 before the reset.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2021 at 15:16

    Hello,

    Provide temporary wp-admin access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2021 at 13:59

    Hello,

    Thanks for using our theme and for contacting us.
    1) Provide temporary wp-admin access, so we can take a closer look. Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
    2) Download etheme.min.js from this page https://dropmefiles.com/YxjCd and reupload it into wp-content/themes/xstore/js folder via FTP.
    3) Provide URL, please.
    4) We need temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2021 at 13:43

    Hello,

    Opened. You can write there

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2021 at 13:23

    Hello,

    I’ve added translation for XStore Core plugin. Clear cache and check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2021 at 13:16

    Hello,

    Add the next code in Theme Options > Custom CSS > Custom CSS for mobile:

    .product-content-image .label-product {
        display: block;
    }

    This code can be added in Global custom CSS area:

    .type-label-2 {
        background-color: red;
        width: 50px;
        height: 50px;
    }
    .type-label-2 .sale {
        font-size: 12px;
        margin-top: 17px;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2021 at 13:11

    Hello,

    Try to add the next code in Custom CSS for page:

    form.post-password-form {
        margin: 0 125px;
    }

    Regards

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    Viewing 35,400 results - 35,371 through 35,400 (of 68,231 total)
Viewing 30 posts - 35,371 through 35,400 (of 68,231 total)
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