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Product page problem - by giuggi - on WordPress WooCommerce support

This topic has 12 replies, 3 voices, and was last updated 3 years ago ago by Rose Tyler

giuggi

Participant

March 26, 2021 at 16:18

hello,
How do I delete the image’s name when I hover over a picture on the product page?
I have a problem with the zoom on the product pictures. When I hover over a product picture it doesn’t zoom in. Apparently, its activated because when I’m on the XStore section it works.
thank you for helping me.

#281224 Copied Theme version: 3.2.6 WooCommerce version: Versión 5.1.0

11 Answers

Rose Tyler

Support staff

March 26, 2021 at 18:39

Hello,

1) Check this topic – https://www.8theme.com/topic/turn-off-tooltips-text-on-single-product-page-images/
2) Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of your browser, and check how it works then. Let us know the result.

Regards

#281265 Copied

giuggi

Participant

March 27, 2021 at 16:14

hello,
I disable all the third-party plugins, and activate only Woo-commerce, X-store and Elementor but I still have the same problem.

#281384 Copied

Rose Tyler

Support staff

March 27, 2021 at 17:24

Hello,

In this case, provide temporary wp-admin and FTP access.

Regards

#281399 Copied

giuggi

Participant

March 30, 2021 at 11:04

hello,
what is FTP access?

Please contact administrator
for this information.

#281763 Copied

Rose Tyler

Support staff

March 30, 2021 at 12:20

Hello,

Thanks for the reply.
FTP host, FTP username, FTP password, FTP port. If you don’t know what the FTP is then you need to contact your hosting provider. Hosting support knows

Regards

#281782 Copied

giuggi

Participant

March 31, 2021 at 13:38

hello,
my hosting is bluehost.
I have tried to create a ftp account for you.
Thank you for helping me

Please contact administrator
for this information.

#281928 Copied

Rose Tyler

Support staff

April 1, 2021 at 11:54

Hello,

Sorry for the delay in answering.
You provided FTP to empty directory https://gyazo.com/f0873d66aea617a02d5944077c677db3
Please, check the destination folder of the user that you provided.

Regards

#282100 Copied

giuggi

Participant

April 12, 2021 at 16:55

hello,
sorry.
Now It will work!
thank you

Please contact administrator
for this information.

#283699 Copied

Olga Barlow

Support staff

April 13, 2021 at 10:05

Hello,

You have updated XStore core plugin but did not update theme. I have updated the theme to the latest version and zoom works https://gyazo.com/ce624faac714a29432cb9ce740c8cd49

Regards

#283776 Copied

giuggi

Participant

April 15, 2021 at 19:39

Thank you

#284382 Copied

Rose Tyler

Support staff

April 16, 2021 at 06:25

Hello,

You’re welcome!
Have a nice day!

Regards

#284406 Copied
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