Try to deactivate and activate the theme using your purchase code https://prnt.sc/10zys73 , and then IMPORTANT: go to Dashboard > Updates > click CHeck again link https://prnt.sc/yygl09
You may try to update the theme after that and you should not face any issue.
Regards
Rose Tyler
Support staff
March 30, 2021 at 15:03
Hello,
Theme Options > WooCommerce > Shop elements > Brands > Show Product Brands On Grid/List > Off
Regards
Rose Tyler
Support staff
March 30, 2021 at 15:00
Hello,
Do you have that block when the Storefront theme and Stripe plugin are activated?
Regards
Rose Tyler
Support staff
March 30, 2021 at 14:58
Hello,
Theme Options > Header builder > Contacts > delete demo elements and add your own from scratch.
Thanks for using our theme.
Please provide screenshots and URLs for a better understanding of the problem.
Lightshot screenshot tool can be used to take screenshots and share them. Or upload your screenshots here – https://dropmefiles.com/ and provide us with the URL via the Private Content area.
Also, provide temporary wp-admin access. Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
Regards
Rose Tyler
Support staff
March 30, 2021 at 13:44
Hello,
Clear cache and check now. Changes were done in xstore-child/functions.php
1/ We will remove this description in next update and you can simply do it in parent theme now as well (only in this case as we allowed you and changes will be included in next theme update)
You can rewrite this file due to documentation of using child-theme
(you need to copy woocommerce/global/quantity-input.php from parent theme to the same directory of your child-theme and make changes there )
Read more on our documentations -> https://www.8theme.com/documentation/docs/child-theme/
Regards
Rose Tyler
Support staff
March 30, 2021 at 13:22
Hello,
Try to add the next code in Theme Options > Theme custom CSS > Global custom CSS:
@media only screen and (max-height: 900px) {
.item-design-mega-menu .nav-sublist-dropdown > .container > ul {
overflow: auto;
max-height: 72vh;
}
}
Regards
Rose Tyler
Support staff
March 30, 2021 at 12:47
Hello,
Please provide temporary wp-admin access, so we continue work on your site. Looks like something is wrong with the content of static blocks, so this functionality was temporarily disabled in files via FTP.
Waiting for your reply.
Regards
Rose Tyler
Support staff
March 30, 2021 at 12:20
Hello,
Thanks for the reply.
FTP host, FTP username, FTP password, FTP port. If you don’t know what the FTP is then you need to contact your hosting provider. Hosting support knows
Regards
Rose Tyler
Support staff
March 30, 2021 at 12:15
I will close this topic. Please open up new topics for new questions.
Have a nice day!
Regards
Rose Tyler
Support staff
March 30, 2021 at 12:14
Hello,
I would recommend you to contact the support of Envato to clarify it. The license works according to their rules.
Regards
Rose Tyler
Support staff
March 30, 2021 at 12:10
Hello,
Could you provide URL and temporary wp-admin access?
Regards
Rose Tyler
Support staff
March 30, 2021 at 12:08
Hello,
Create a static block using Elementor with Products element – http://prntscr.com/10zuyb1 , go to Theme Options > WooCommerce > Single product builder > delete Related products from the content and add HTML element, select your static block in settings of this element.
Regards
Rose Tyler
Support staff
March 30, 2021 at 12:02
Hello,
Try to add the next code in Theme Options > Theme custom CSS > Global custom CSS:
@media only screen and (max-width: 1200px) {
.back-history {
display: block !important;
}
}
@media only screen and (max-width: 480px) {
.back-history {
margin-top: 30px;
}
}
