Replies by Rose Tyler | 8theme forum

Forum Replies Created

Viewing 30 posts - 35,221 through 35,250 (of 68,187 total)

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Rose Tyler

Support staff

March 30, 2021 at 07:34

Hello,

Thanks for the reply.
Have you cleared all cache from plugins, browser, and CDN after the update?
Try to disable all the third-party plugins, that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , and check how it works then.

Regards

#281723 Copied In reply to: updating the plugin errors

Rose Tyler

Support staff

March 30, 2021 at 07:28

Hi,

Thanks for letting us know.
Please provide URL of the page where do you have the contact form.

Regards

#281722 Copied In reply to: Issue with one of my products

Rose Tyler

Support staff

March 30, 2021 at 07:18

Hello,

We can’t open file that you sent, unfortunately. Please check

Regards

#281719 Copied In reply to: slider problem. does not load

Rose Tyler

Support staff

March 30, 2021 at 07:10

Hello,

BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information! Use the Private content area http://prntscr.com/10guf2p to provide private info.

You can upload video and screenshots here – https://dropmefiles.com/ , then provide URL.

We can’t access your Dashboard. Please check, the /wp-admin redirects to the home.
Waiting for your reply.

Regards

#281718 Copied In reply to: My Theme is not working

Rose Tyler

Support staff

March 30, 2021 at 07:05

Hello,

Theme Options > WooCommerce > Single product builder > Add to cart > Sticky Add To Cart Bar > Off
Clear cache and check one more time – http://prntscr.com/10zn48k

Regards

#281717 Copied In reply to: product pages are not the same

Rose Tyler

Support staff

March 30, 2021 at 07:00

Hello,

Download slick.min.js file from this page – https://dropmefiles.com/7FuTZ , reupload the file into wp-content/themes/xstore/js/libs/ folder, via FTP. Then clear cache and check.

Regards

#281716 Copied In reply to: Product page gallery problem on mobile

Rose Tyler

Support staff

March 30, 2021 at 06:59

As was mentioned, we would recommend Yoast SEO plugin

Regards

#281715 Copied In reply to: Page is not mobile friendly

Rose Tyler

Support staff

March 30, 2021 at 06:57

Hello,

I can see categories and products on your Shop page – http://prntscr.com/10zmyw3 Is it solved?

Regards

#281714 Copied In reply to: Can't see all the product in the catalogue shop

Rose Tyler

Support staff

March 30, 2021 at 06:49

Hello,

Download slick.min.js file from this page – https://dropmefiles.com/7FuTZ , reupload the file into wp-content/themes/xstore/js/libs/ folder, via FTP. Then clear cache and check.

Regards

#281713 Copied In reply to: white space above the image content in shop product

Rose Tyler

Support staff

March 30, 2021 at 06:46

In this case, delete all elements from the Mobile panel and add them from scratch – http://prntscr.com/10zmotp

Regards

#281712 Copied In reply to: mobile lower menu

Rose Tyler

Support staff

March 30, 2021 at 06:40

Thanks for the reply. We need temporary FTP access also. If you do not know how to create temporary FTP access contact your hosting provider, they will help you.

Regards

#281710 Copied In reply to: YITH Badge Management and Mini-Cart issue

Rose Tyler

Support staff

March 30, 2021 at 06:38

Hello,

Please provide temporary FTP access, so we can check the situation of Quick view more deeply. If you do not know how to create temporary FTP access contact your hosting provider, they will help you.

Regards

#281709 Copied In reply to: After update phone mode don't working

Rose Tyler

Support staff

March 30, 2021 at 06:35

Hello,

Do you use the latest version of WPBakery? Try to re-upload the plugin, the archive you can download from this page – https://www.8theme.com/downloads/
Have you visited the support forum – http://prntscr.com/10zmdmo ?

Regards

#281708 Copied In reply to: Error establishing database connection only while editing wp bakery plugin

Rose Tyler

Support staff

March 30, 2021 at 06:28

Hi Krzysztof,

Thanks for posting the request on our taskboard. I will not close this topic, maybe someone from our customers will post some suggestions here too.

Regards

#281707 Copied In reply to: WooCommerce Plugin Compatibility Issue

Rose Tyler

Support staff

March 30, 2021 at 05:49

Hello,

Here are reasons why our theme slows down the filters: https://www.8theme.com/topic/theme-slowsdown-woocommerce-filter
– XStore has a lot of functions for product displaying, and before showing the product all of them (options) must be processed so that the product looks according to the settings. The default theme doesn’t have such options, so works faster, even this modification slows down an output https://prnt.sc/10yubs8
– Output of our product takes up more space for example the default product takes 1018 Bytes our is 2.15kb and 8.58kb – 187kb if the product has variation swatches (depends on the number of variations).
Unfortunately, we can’t fix it now, otherwise, we will need to change the displaying of the product and delete options, we can’t go for it
there are several options that can speed up this plugin:
1) reduce the number of products from 30 to 15 https://prnt.sc/10yw31q
2) remove variation swatches from the products grid page (Shop) – https://prnt.sc/10yw41x
it will increase the speed to 2.3 – 2.6 https://gyazo.com/324151527c0c617456fc60b70f183308
If you do not want to disable Swatches, we can offer some changes in a file inside the Core plugin, but you will need manually reupload it after every official update. The speed will be 3.1 – 3.5, the modification is that if a product has both swatches and default select, swatches won’t be shown on Shop page.

@gewoonbovenaan, There is nothing that could block the scripts from our side.

Regards

#281705 Copied In reply to: Theme slowsdown woocommerce filter
Rose Tyler

Support staff

March 29, 2021 at 16:13
Read this article – https://developer.wordpress.org/themes/advanced-topics/child-themes/#using-functions-php
Just add the next code in functions.php of your child theme:

if ( ! function_exists( 'etheme_get_mini_cart_empty' ) ) { function etheme_get_mini_cart_empty(){ ?> <div class="woocommerce-mini-cart__empty-message empty"> <p><?php esc_html_e( 'No products in the cart.', 'xstore' ); ?></p> <?php if ( wc_get_page_id( 'shop' ) > 0 ) : ?> <a class="btn" href="https://www.cuentosenlacabeza.com/nuestra-libreria/"><span><?php esc_html_e('Return To Shop', 'xstore') ?></span></a> <?php endif; ?> </div> <?php } }

Regards
#281663 Copied In reply to: Change the redirect of the WooCommerce «back to store» button
Rose Tyler

Support staff

March 29, 2021 at 16:02

Hello,

Is it translation of XStore Core plugin – https://ifotos.pl/z/hppphxxn ?
Provide temporary wp-admin access, please.

Regards

#281662 Copied In reply to: Untranslated fields (my account) and too long email

Rose Tyler

Support staff

March 29, 2021 at 16:01

Re-order Categories via the Dashboard – https://gyazo.com/4fde4b90731cb5c4c924e5282bdc72cc

Regards

#281661 Copied In reply to: Store – left menu – shows categories

Rose Tyler

Support staff

March 29, 2021 at 15:25

Hello,

Theme Options > Header builder > Cart > Mini-Cart Promo Message > Text tab
Check translation of XStore Core plugin.

Regards

#281655 Copied In reply to: Cart translate problem

Rose Tyler

Support staff

March 29, 2021 at 15:21

http://prntscr.com/10z1xjz
176.98.69.38
176.98.69.180

Regards

#281653 Copied In reply to: WooCommerce Infinite Scroll and Ajax Pagination

Rose Tyler

Support staff

March 29, 2021 at 14:46

Hello,

I can see the next error – https://gyazo.com/f1b5a11bff4e9e20662621ecbc445833 , so you need to contact your hosting provider with this error message and ask to increase PHP Memory limit.
Then re-upload theme files via FTP.

Regards

#281647 Copied In reply to: Fatal Error when installed the core plugin

Rose Tyler

Support staff

March 29, 2021 at 14:37

Hello,

Check this article – https://codeless.co/slider-revolution-ajax-error/
About update of the plugin – https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Contact your hosting provider and ask for help, maybe information from the server error log will point you in the right direction what needs to be fixed.

Regards

#281646 Copied In reply to: Slider revolution Ajax Error!!! Error

Rose Tyler

Support staff

March 29, 2021 at 14:11

Hello,

Thanks for using XStore.
Provide URL and temporary wp-admin access, so we can take a closer look.

Regards

#281640 Copied In reply to: Arrow slider product

Rose Tyler

Support staff

March 29, 2021 at 14:10

Hi,

Such error appears as a rule because of client_max_body_size, could you set it to 20M? Contact your hosting provider to get assistance with it.
Check here https://www.8theme.com/topic/error-500-internal-server-on-theme-options/

Regards

#281639 Copied In reply to: Internal Server Error

Rose Tyler

Support staff

March 29, 2021 at 14:07

Hello,

Thanks for using our theme.
You can do the update via FTP – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
https://www.8theme.com/documentation/xstore/plugins/plugins-update/

In case if automatic plugin installation fails (as a rule it is because of your server settings), you can install them manually via your Dashboard: Plugins > Add New > Upload Plugin > Browse plugins archives. Or via FTP, by uploading and extracting the plugin zip files into wp-content/plugins folder. You can find the zip files for plugins installation here – https://www.8theme.com/downloads/

Regards

#281638 Copied In reply to: Can't update theme

Rose Tyler

Support staff

March 29, 2021 at 14:05

Hello,

Read this article – https://docs.woocommerce.com/document/managing-products/

Regards

#281637 Copied In reply to: ADD AN ATTRIBUTE IN PRODUCT STYLE

Rose Tyler

Support staff

March 29, 2021 at 14:04

Hello,

Try to select Custom here – http://prntscr.com/10z0aim

Regards

#281636 Copied In reply to: mobile lower menu

Rose Tyler

Support staff

March 29, 2021 at 13:44

Hello,

Please do not post a lot of questions in 1 topic, you can submit new here – https://www.8theme.com/forums/xstore-wordpress-support-forum/
2) Width of the Mega menu you can change here – http://prntscr.com/10yzrxr
3) Clear cache and check one more time – http://prntscr.com/10yzsj7
4) Thanks for access. I’ve passed your question to our technicians.
5) Custom carousel settings > Slider settings > Responsive settings

Regards

#281635 Copied In reply to: Drop down menu issue

Rose Tyler

Support staff

March 29, 2021 at 13:25

Hello,

Please clear the cache of your browser and try now, or even open up a new topic.

Regards

#281632 Copied In reply to: Filters do not work properly

Rose Tyler

Support staff

March 29, 2021 at 13:23

Yes, please provide a video.
What device and browser do you use?
Do you see the same on our demo https://xstore.8theme.com/demos/2/organic02/ ?
Have you tried to disable plugins?

Regards

#281631 Copied In reply to: Why does the basket icon have to be clicked twice for it to add into the basket?
← 1 2 3 … 1,174 1,175 1,176 … 2,271 2,272 2,273 →

35,221–35,250 of 68,187 posts

Viewing 30 posts - 35,221 through 35,250 (of 68,187 total)

← 1 2 3 … 1,174 1,175 1,176 … 2,271 2,272 2,273 →

Forum Replies Created

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