Fatal Error when installed the core plugin

3 replies2 participantsUpdated by Rose Tyler

  • Avatar: seonetbv
    seonetbv
    Participant

    Hi, I’m getting a fatal error after installing the core plugin.

    Warning: require_once(/home3/hardcouture/public_html/wp-content/themes/xstore/framework/customizer/theme-options/woocommerce/shop-elements/shop-categories.php): failed to open stream: No such file or directory in /home3/hardcouture/public_html/wp-content/themes/xstore/framework/customizer/theme-options/woocommerce/shop-elements/global.php on line 20

    Fatal error: require_once(): Failed opening required ‘/home3/hardcouture/public_html/wp-content/themes/xstore/framework/customizer/theme-options/woocommerce/shop-elements/shop-categories.php’ (include_path=’.:/opt/alt/php74/usr/share/pear’) in /home3/hardcouture/public_html/wp-content/themes/xstore/framework/customizer/theme-options/woocommerce/shop-elements/global.php on line 20

    Please, contact administrator
    for this information.
    #281634 Copied Theme version: .7.2.6

    3 Answers

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    I can see the next error – https://gyazo.com/f1b5a11bff4e9e20662621ecbc445833 , so you need to contact your hosting provider with this error message and ask to increase PHP Memory limit.
    Then re-upload theme files via FTP.

    Regards

    #281647 Copied
    Avatar: seonetbv
    seonetbv
    Participant

    Hi,

    I don’t think this is the reason. I contacted the hosting provider, but as you can see in Server Requirements, all requirements are met.
    I reinstalled a fresh copy of wordpress and theme and now when I try to import the default demo, I get the message that the pages etc can’t be created.
    I don’t know how to send you screenshots to see what I’m talking about, but if you want, you can try to install the default demo and see what happens.
    Thanks!

    #281774 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    I’ve re-uploaded theme files. You should be able to import demo content. Please check now.

    Regards

    #281820 Copied

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