Rose Tyler

Hello,

Please provide FTP access. If you do not know how to create temporary FTP access contact your hosting provider, they will help you.
Also, provide URL of product where we will be able to clearly see the problem.

Regards

The correct file was uploaded via cpanel, but the old one is loaded/works on the site due to the CDN – https://prnt.sc/10yyf7j If you can’t clear CDN cache or disable it at all, contact your hosting provide and ask about assistance. We did all that we can from our side.

Regards

Hello,

It looks like you provided a wrong screenshot.
As I can see, your changes work here – http://prntscr.com/10yygg2 and http://prntscr.com/10yyhg7 Clear cache and check. About this link – http://prntscr.com/10yyllu , you did not change it in xstore-child/woocommerce/cart/cart.php.
About the link here – http://prntscr.com/10yyole , re-write etheme_get_mini_cart_empty function (xstore/framework/woo.php file) via functions.php file of the child theme.

Regards

Hello,

You’re welcome!

Regards

Hello,

Please check credentials – https://prnt.sc/10yw1i2

Regards

Please provide temporary wp-admin access.Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards

Our theme is compatible with such plugins, so no matter what demo version you import, you can activate the vendor plugin via XStore > Plugins Installer. Our demos just show this ability, but you need to configure the vendor plugin by yourself according to your needs and the plugin documentation.

Regards

Hello,

Provide temporary wp-admin and FTP access, we will check what can be done to help you.

Regards

Ok. Contact us once you will be ready, don’t forget to let us know about these tests – https://prnt.sc/10yuafc

Regards

Hello,

1) Select External.
2) Check your Facebook settings according to this video – https://www.8theme.com/documentation/xstore/troubleshooting/facebook-login/ and docs https://developers.facebook.com/docs/development/register
Provide us with screenshots of your settings, or provide credentials, so we can take a closer look at your Facebook login settings. Also, provide temporary wp-admin access.

Regards

Hi,

1) You can use the next custom CSS code:

.brand-list {
    height: auto !important;
}
.brand-list .et-isotope-item {
    position: static !important;
    width: auto;
    flex-wrap: wrap;
    float: none;
}
.brand-list .et-isotope-item .work-item {
    width: calc(50% - 30px);
    float: left;
    margin-left: 15px;
    margin-right: 15px;
}

@media only screen and (min-width: 992px) {
    .brand-list .et-isotope-item .work-item {
        width: calc(16.66% - 30px);
    }
}
@media only screen and (min-width: 480px) {
    .brand-list .et-isotope-item .work-item {
        width: calc(33.33% - 30px);
    }
}

2) You cannot rewrite classes in your child-theme because it is plugin directory and you can only make changes in Core plugin which is not recommended because every time after update you should add your changes to updated plugin files
wp-content/plugins/et-core-plugin/app/controllers/shortcodes/brands-list.php (for frontend output render)
wp-content/plugins/et-core-plugin/app/controllers/vc/brands-list.php (for WPBakery options)

Regards

Hello,

1) These errors https://prnt.sc/10ysihd come from WooCommerce plugin, and may be caused by 3rd party plugins which conflict with it.
2) https://prnt.sc/10ysj9r – caused by additional customization in your child theme. Check your changes there.
3) https://prnt.sc/10ysnug – Please provide temporary FTP access, so we can check it more deeply.

Regards

Hello,

Try to use the next custom CSS code:

.et_b_header-menu:not(.header-secondary-menu) li:hover > .nav-sublist-dropdown:not(.nav-sublist),
.et_b_header-menu li.menu-open-by-click.opened > .nav-sublist-dropdown:not(.nav-sublist),
.et_b_header-menu:not(.header-secondary-menu) .item-design-dropdown li:hover > .nav-sublist > ul,
.site-header .widget_nav_menu .menu > li .sub-menu,
.site-header .etheme_widget_menu li:hover > .nav-sublist-dropdown:not(.nav-sublist),
.site-header .etheme_widget_menu .item-design-dropdown li:hover > .nav-sublist > ul {
animation: none;
}

Regards

Hello,

Please follow this article to update plugins – https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Regards

Hello,

We’ve uploaded the correct files. Please clear CDN and all cache one more time.

Regards