Can't update theme - by Katrin Leydel

This topic has 2 replies, 2 voices, and was last updated 3 years, 2 months ago ago by Rose Tyler

  • Avatar: Katrin_Leydel
    Katrin Leydel
    Participant
    March 29, 2021 at 11:59

    Hallo ,
    When I try to update the theme I get this error: PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    i try this:
    1) This issue occurs if you moved your site from the other domain/localhost to the current domain. So, go to XStore > Dashboard > deactivate theme and activate it again using your purchase code.
    2) Go to WP Dashboard > Updates > press Check again button.
    3) After these steps try to update theme again. And don’t forget to update XStore core plugin after that.
    Of course do the backup of the files and DB before all these actions.
    It doesn’work!

    also i can’t install plugin’s from the control panel!
    i use version v.7.2.5

    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 29, 2021 at 14:07

    Hello,

    Thanks for using our theme.
    You can do the update via FTP – https://xstore.helpscoutdocs.com/article/63-theme-update
    https://xstore.helpscoutdocs.com/article/37-plugins-update

    In case if automatic plugin installation fails (as a rule it is because of your server settings), you can install them manually via your Dashboard: Plugins > Add New > Upload Plugin > Browse plugins archives. Or via FTP, by uploading and extracting the plugin zip files into wp-content/plugins folder. You can find the zip files for plugins installation here – https://www.8theme.com/downloads/

    Regards

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