Internal Server Error - by edawaer - on WordPress WooCommerce support

Solved3 replies3 participantsUpdated by Robert Hall

  • Avatar: edawaer
    edawaer
    Participant

    Hi team I bought the Xstore thme from themeforest and installed in my wordpress website but when i going to theme option it is showing me the error as below
    Internal Server Error
    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator at you@example.com to inform them of the time this error occurred, and the actions you performed just before this error.

    More information about this error may be available in the server error log.

    Please do the needful as I am not able to edit anything in theme option visually I am also sharing the log in id and password for my wordpress website but how do I provide you FTP credential I don’t know because I am currently hosting my website on google cloud hosting free tier and there I am not getting any option for FTP account
    when i rechecked the customization option after installing other theme it is working fine but with xstore it is showing internal server error

    Please, contact administrator
    for this information.
    #281618 Copied Theme version: CHILD THEME V.1.0 WooCommerce version: latest

    3 Answers

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hi,

    Such error appears as a rule because of client_max_body_size, could you set it to 20M? Contact your hosting provider to get assistance with it.
    Check here https://www.8theme.com/topic/error-500-internal-server-on-theme-options/

    Regards

    #281639 Copied
    Avatar: edawaer
    edawaer
    Participant

    Can you please explain me how we can do this if we are using google cloud free trail
    i am not able to find client_max_body_size in php.ini

    #281643 Copied
    Avatar: Robert Hall
    Robert Hall
    Participant

    Hello

    Please contact with your hosting provider about this issue they will guide you better.

    Robert Hall
    Customer Support

    #281676 Copied

The issue related to '‘Internal Server Error’' has been successfully resolved, and the topic is now closed for further responses