Hello,

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Additionally, may we ask which browser you are using? We have tested the scrolling functionality on your website using Google Chrome and did not notice any issues.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

To change the copyright footer text, please navigate to https://prnt.sc/GwXLs6GeRANc

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

The product description in the Photography demo site is designed to be edited using WPBakery Page Builder, as it allows for more advanced customization and layout options.

If your client prefers a simpler way to edit the product description, you may consider disabling WPBakery for the product description field (WPBakery Page Builder Settings > Role Manager > disable editor for products). Additionally, you can guide them through the process with step-by-step instructions or provide a basic tutorial to make it easier for them to manage.

For demo products, you will need to manually remove the content created by the WPBakery plugin from this section: https://prnt.sc/Omv_YUaiddE5

We hope this information is helpful.

Best regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

1/ XStore Builders > Archive products > edit template > delete the Sidebar/Filter element https://prnt.sc/YmlM-4tOOl9s

2/ https://www.8theme.com/topic/i-want-to-add-a-list-of-brands-or-do-it-from-your-own/#post-437681

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Please post different questions via separate topics – https://www.8theme.com/forums/xstore-wordpress-support-forum/ to prevent misunderstanding.

1/ Please apply the necessary patches by following the instructions here: https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

2/ Kindly provide the URL of the page shown in your screenshot.

Warm Regards,
The 8Theme Team

Hello, Erica,

We appreciate your prompt response.

1/ If your theme is functioning properly now, there may be no need to uninstall and reinstall it. However, if you encounter any issues in the future, reinstalling the theme could help resolve certain problems. Before doing so, we recommend creating a full backup of your website to prevent any data loss. To uninstall and reinstall your theme, you can follow these steps:

– Navigate to **Appearance > Themes** in your WordPress dashboard.
– Activate a different theme (such as a default WordPress theme).
– Delete the current theme.
– Reinstall the theme by uploading the latest version and activating it again.

If you need further assistance, please let us know.

2/ We understand that you would like to combine sections from two different product pages. Kindly provide details on the specific elements you need, along with links to the corresponding demo versions. Based on this information, we will guide you on how to achieve the desired result.

Additionally, we hope this article will be helpful: https://www.8theme.com/documentation/xstore/xstore-features/request-a-quote/

Warm Regards,
The 8Theme Team

Hello, Mauro,

Thank you for reaching out to us.

Custom CSS code can be used in Theme Options > Theme custom CSS:

.elementor-location-footer .item-title-holder .menu-title:hover {
    text-decoration: none;
}
.elementor-location-footer .item-title-holder .menu-title {
    pointer-events: none;
}

Warm Regards,
The 8Theme Team

Hello,

If we have understood your question correctly, you were inquiring about why the images of posts are not displayed on the page you provided.

The reason for this is that most of the posts currently do not have a featured image uploaded. To resolve this issue, please upload the image here: https://prnt.sc/hbecQOEY2de5 (Dashboard > Posts > edit post > upload Featured image).

Additionally, we have a Blog page builder – https://gyazo.com/d8a4dfb710cbf9574d8748ef4b25cade

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello, Micksc62,

Thank you for reaching out to us.

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

To make the necessary adjustments, please follow these steps:
XStore Builders > Single product Builder with Elementor > edit templates > delete unnecessary elements.

Warm Regards,
The 8Theme Team

Hello, Andrea,

Thank you for reaching out to us.

We can’t check your site and settings right now – https://prnt.sc/SnvlbSkAo-l0

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello, Abdulaziz,

We appreciate your prompt response.

1/ XStore Builders > Footer > edit templates – https://prnt.sc/4mAWrafpewCm
Read more – https://www.8theme.com/documentation/xstore/troubleshooting/cant-edit-footer-static-block-using-elementor/

2/ XStore Builders > Single product builder with Elementor > edit template > enable Lightbox for the gallery – https://prnt.sc/nGqdyVEL4zhD

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide a link to the relevant page along with a screenshot for better understanding of your request?

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Pages > edit page > find Jardimdapini and edit. We can’t provide you with an example because someone is working on the page right now – https://prnt.sc/Zay4I0-Ukn46

To remove or change the H2 tags and replace them with the ones you prefer, you may need to edit the page content directly. This can typically be done through the page editor. If you are using a page builder, you should be able to adjust the heading tags within the content blocks.

Best Regards,
8Theme’s Team