Hello, Andrea,

Thank you for reaching out to us.

We can’t check your site and settings right now – https://prnt.sc/SnvlbSkAo-l0

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello, Abdulaziz,

We appreciate your prompt response.

1/ XStore Builders > Footer > edit templates – https://prnt.sc/4mAWrafpewCm
Read more – https://www.8theme.com/documentation/xstore/troubleshooting/cant-edit-footer-static-block-using-elementor/

2/ XStore Builders > Single product builder with Elementor > edit template > enable Lightbox for the gallery – https://prnt.sc/nGqdyVEL4zhD

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide a link to the relevant page along with a screenshot for better understanding of your request?

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Pages > edit page > find Jardimdapini and edit. We can’t provide you with an example because someone is working on the page right now – https://prnt.sc/Zay4I0-Ukn46

To remove or change the H2 tags and replace them with the ones you prefer, you may need to edit the page content directly. This can typically be done through the page editor. If you are using a page builder, you should be able to adjust the heading tags within the content blocks.

Best Regards,
8Theme’s Team

Hello,

We would like to reiterate that your issue is not related to our theme.

You mentioned that you had disabled third-party plugins; however, it appears that this was not the case. The WooCommerce status logs indicate an issue caused by a third-party plugin, as shown in the following report: https://prnt.sc/5jQOUDfdvFiM

To assist you, we have temporarily deactivated the plugin identified in the error message—Germanized —on your website. As a result, the single product page is now displaying content without the critical error.

We kindly recommend that you reach out to the support team of the respective plugin for further assistance in resolving this issue.

Best regards,
8Theme’s Team

Hello, Sparc,

Could you please provide a link to the variable product from your website, along with screenshots or a video, to better understand your request and the desired outcome?

Best regards,
8Theme’s Team

Hello Crispy123,

At this point, we recommend verifying that the Elementor Pro version installed on your website is genuine (not pirated) and up to date. If you prefer to continue using Elementor Pro instead of Pro Elements, we suggest reaching out to the plugin’s official support team for further assistance.

At the moment, we do not see any indications that the issue is caused by our theme. Therefore, we advise you to continue troubleshooting with the developers of the Elementor Pro plugin, which you have purchased.

Best regards,
8Theme’s Team

https://www.8theme.com/topic/urgent-assistance-needed-product-archives-missing-from-store/#post-437577

Hello, Crispy123,

Private Content

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Please try enabling “Always load ‘wc-cart-fragments'” in Theme Options > Speed Optimization. After that, clear the cache and check the result.

If the issue persists, kindly record a video to help us better understand the situation you are describing. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

Hello,

To gain access to editing the header content, please navigate to XStore Builders > Header Builder with Elementor > edit template. There, you can add the necessary elements from the plugin, such as a shortcode, if required.

Please note that the method for embedding a specific element depends on the plugin you are using (GTranslate and FOX-Currency Switcher Professional). We recommend carefully reviewing the plugin’s documentation for detailed instructions. If you need further assistance, please contact the plugin’s support team.

We hope this information is helpful.

Best regards,
8Theme’s Team

Hello,

We appreciate your feedback and understand your concern regarding the visibility of the cross icon on mobile devices.

To address this issue, we kindly ask you to add the following code in Theme Options > Theme custom CSS > Global:

@media (max-width: 992px) {
 .etheme-elementor-off-canvas .product_list_widget:not(.swiper-wrapper) li:not(:hover) .remove {
     opacity: 1;
     visibility: visible;
 }
}

Warm Regards,
The 8Theme Team