Hello, Martijntje,

Thank you for reaching out to us.

1/ Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction and what needs to be fixed.

2/ Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello, Bryant Chan,

1/ The issue has been resolved by applying the necessary patches.

2/ Dasboard > Products > Categories > upload images for categories.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

Hello, Parag,

Thank you for reaching out to us.

We have checked the pagination on your store page and did not notice any issues. We recommend ensuring that you have cleared your browser cache.

Additionally, we kindly advise you to create a separate topic for your individual inquiries – https://www.8theme.com/forums/xstore-wordpress-support-forum/

Warm Regards,
The 8Theme Team

Hello,

1/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

2/ Enable debugging mode in WooCommerce (WooCommerce > Settings > Payments > Razorpay) to check for any error logs.
3/ Temporarily switch to a default WordPress theme (such as Storefront) and test the checkout process to determine if the issue is theme-related.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

We understand the urgency of the issue you are experiencing with the checkout process on your website.
Please note that none of our other clients have reported this problem, and the last theme update was not released recently. Therefore, it is likely that there may be another cause for the issue you are encountering.

Could you please confirm whether you are using any third-party payment plugins? If so, does the checkout process work correctly when those plugins are disabled?

Additionally, have you made any custom modifications to the theme files?

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

1/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

2/ We are writing to inform you about an issue related to the usage of your XStore theme license in accordance with Envato’s license policy.

As per Envato’s terms and conditions, 1 license of the XStore theme can be used exclusively for 1 live, active project. This means that each project, website, or domain requires its own unique license. Using a single license for multiple projects or domains violates the license agreement and may result in restrictions on future updates, support, and other services associated with the theme.

We kindly request you to verify your usage and ensure compliance with the licensing policy. If you are running multiple projects, we recommend purchasing additional licenses to cover each active site. You can do so directly through your Envato account.

We appreciate your understanding and cooperation in this matter. If you have any questions or need further clarification regarding licensing, feel free to contact us, and we’ll be happy to assist.

Warm Regards,
The 8Theme Team

Hello,

This notice is not critical and is related to the latest WordPress update. The simplest solution would be to disable the debug mode https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/

Warm Regards,
The 8Theme Team

Hello, MAHDAR,

We appreciate your prompt response.

Custom CSS code can be used:

.middle-inbox .swiper-entry:hover .swiper-button-prev, .middle-inbox.swiper-entry:hover .swiper-button-prev {
    left: 20px;
}
.middle-inbox .swiper-entry:hover .swiper-button-next, .middle-inbox.swiper-entry:hover .swiper-button-next {
    right: 20px;
}

Best regards,
8Theme’s Team

Hello, Anurag,

We appreciate your prompt response.

Elementor uses scripts to make full-width row, and apply styles, so it takes some time while necessary scripts are loaded. You can enable site preloader to hide that effect or try to speed up the scripts loading using cache plugin, improve server speed settings.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue. This will help us better understand your request and provide the most accurate support.

Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please clear the cache and check the categories at your earliest convenience? https://prnt.sc/ccNhPufesj_j ( https://prnt.sc/4dmoUIRMGem2 )

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

To achieve this functionality, you would need to use custom coding or a plugin that supports dynamic content changes based on variant selection.

https://www.8theme.com/documentation/xstore/uncategorized/paid-additional-customization-services/

Best Regards,
8Theme’s Team

Hello Debbie,

Thank you for your update. We are glad to hear that the wishlist is working fine now.

Best regards,
8Theme’s Team

Hello, Anurag,

Thank you for reaching out to us.

Could you please provide more details about the browsers and devices you used while testing this situation?

Best regards,
8Theme Team

Hello, MonnaChu,

We kindly recommend that you contact your hosting provider with a request to resolve this issue: https://prnt.sc/E2CLBnPv4qhT

Best regards,
8Theme Team