Hello,

1/ You need to clear CDN and server cache
2/ You’re welcome!

Regards

Hello,

Theme Options > Mobile panel

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Hello,

Theme Options > Header builder > Mobile menu > Dropdown Opening Action

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Hello,

We can’t check your site – https://prnt.sc/1toer7p
Please whitelist the next IP – 193.176.84.213 and provide temporary wp-admin access.
Describe your problem in more detail, please.

Regards

Hello,

Do you face this situation with our theme only? Try to activate a default theme, like Storefront, and check how it works.
If this is independent of theme, contact the support of WooCommerce.

Regards

Hello,

Thanks for contacting us.
As I can see, you imported the demo already.
In case if automatic plugin installation fails (as a rule it is because of your server settings), you can install them manually via your Dashboard: Plugins > Add New > Upload Plugin > Browse plugins archives. Or via FTP, by uploading and extracting the plugin zip files into wp-content/plugins folder. You can find the zip files for plugins installation here – https://www.8theme.com/downloads/
A lot of plugins are installed on your site, right now, but we would recommend you to disable plugins that you are not using, because every plugin slows down the site a bit. If Elementor demo version was imported, disable WPBakery plugin, read description of other plugins to decide.

Regards

Hello,

XStore studio allows import sections from different demos, when you are using Elementor plugin. Just edit a page using Elementor > scroll to the bottom and click here – https://prnt.sc/udpfle > import the desired block https://gyazo.com/5808b3dd100401a50bb84536dd708dee
If you can’t find some blocks, we can import them for you. Provide URL of page from your site and screenshot from our demo.

Regards

Hello,

Please provide us with temporary wp-admin access.
Have you tried to synchronize translation files? Button Sync (Loco Translate plugin http://prntscr.com/glemdq) allows you to synchronize your translation file with updated .pot file. Only after synchronization, you’ll be able to translate new strings or strings that were changed. Also, don’t forget to backup translation files before the synchronization.

Regards

Hello,

How does it work when our mail builder is disabled?
Have you tried to contact support of the plugin?

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Hello,

Please describe in more detail the desired result. What exactly assistance is needed from our side? On what step do you face a problem?

Regards

Thanks. I will let you know once get any news from the technician’s team.

Regards

Hello,

Have you checked our documentation? Create menu via Appearance > Menus, create static blocks with the desired content, select blocks for menu items, then go to Header builder > add All departments menu and select menu you created.

Regards

Hello,

Theme Options > Speed Optimization > Static Blocks Cache > Off. Clear cache and check the Footer then.
If this doesn’t help, try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem.

Regards

Thanks for the reply.
Please provide temporary wp-admin and FTP access via the Private Content area. I will pass this question to our developers, they will be able to check and fix it after the weekend.

Regards

Hello,

Thanks for the reply. Provide temporary FTP access also. If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards