Forum Replies Created

Viewing 30 posts - 30,871 through 30,900 (of 68,231 total)
1 2 3 … 1,029 1,030 1,031 … 2,273 2,274 2,275
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 25, 2021 at 08:46

    Hello,

    Your website shop page is displaying 500 Internal server error https://prnt.sc/1tk3mik , so contact your hosting provider about this issue.

    Regards

    #303439 Copied In reply to: New updated plugin not Installing (From CodeCanyon)
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 25, 2021 at 08:39

    Hello,

    Please read our documentation and watch video about the Mega menu – https://www.8theme.com/documentation/xstore/menu-set-up/mega-menu/
    Let us know if you need any further assistance. Menu of which demo version do you prefer? We can add an example on your site.

    Regards

    #303438 Copied In reply to: Mega Menu
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 25, 2021 at 08:21

    Hello,

    As we can see, it works fine. Please clear cache and check one more time.
    Could you record a video of the problem?

    Regards

    #303437 Copied In reply to: The new widget apply filters does not work
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 25, 2021 at 08:19

    Hello,

    We do not see any problem on your site – https://gyazo.com/d758df1b116ca6f34b866ca57215f494 Please clear cache and check one more time.

    Regards

    #303436 Copied In reply to: Stretch Page and Crowded Menu
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 25, 2021 at 08:14

    Hello,

    1/ Theme Options > Speed Optimization > Menu Dropdown Ajax Loading, Menu Cache, Static Blocks Cache > Off, clear cache, and check the result. Activate mentioned options once all changes to the menu will be done.
    2/ Theme Options > Header builder > Menu element > Сomputed Box > change top and bottom paddings

    Regards

    #303435 Copied In reply to: Mega Menu Problems
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 25, 2021 at 07:53

    Hello,

    1/ It is the result of cache. Do you use CDN? Clear all cache
    2/ Theme Options > Woocommerce > Shop elements > Brands > Show Product Brands On Grid/List > Off

    Regards

    #303433 Copied In reply to: problem when open my website in another browser
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 25, 2021 at 07:45

    Hello,

    Use External file in Elementor settings to avoid the mentioned issue https://prnt.sc/1saakoy

    Regards

    #303432 Copied In reply to: Footer issues
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 25, 2021 at 07:12

    Thanks for your kind words!

    Regards

    #303430 Copied In reply to: Theme child (pre-built shop) installation has glitches
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 25, 2021 at 06:44

    Hello,

    Our technicians will return to work after the weekend. I will let you know their answer

    Regards

    #303429 Copied In reply to: Translate!
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 24, 2021 at 15:45

    Hello,

    It is because you edited products that were imported, but content of such products was created using Elementor. In this case, the description can be changed using Elementor only. GO to Elementor > Settings > Post Types > select Products, then go to Products > edit product using Elementor and change the description.

    Regards

    #303384 Copied In reply to: Problem with the Description
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 24, 2021 at 15:18

    Hello,

    Thanks for using our theme.
    Please provide URL and temporary wp-admin access, so we can take a closer look.

    Regards

    #303381 Copied In reply to: Mega Menu Problems
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 24, 2021 at 14:30

    Hello Robert,

    No, you can’t just change the version number, you need to reupload the theme and Core plugin. It can be done by update via Dashboard, if a message about the update is not visible, click on Check again https://prnt.sc/1tgnue2

    Regards

    #303374 Copied In reply to: XStore v8.0.7 – possible minor error in style.css states v8.0.6
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 24, 2021 at 14:21

    Hello,

    Add this Custom CSS code also:

    .page-wrapper .et-tabs-wrapper .accordion-title.opened span {
    border: none !important;
}

    Regards

    #303371 Copied In reply to: CSS for Tab element
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 24, 2021 at 14:08

    If you want to use .svg , change the Image element to Icon, for example – https://prnt.sc/1tgm244

    Regards

    #303370 Copied In reply to: SVG image
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 24, 2021 at 13:48

    Hello,

    Your site is under maintenance mode, so we can’t check it. Please provide temporary wp-admin access

    Regards

    #303365 Copied In reply to: Stretch Page and Crowded Menu
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 24, 2021 at 13:36

    Hello,

    You can use custom CSS code, for example, add the next code in Theme Options > Theme custom CSS:

    .content-product .product-title a {
    font-family: Mulish;
    color: #4d4d4d;
    font-size: 14px;
}

    Regards

    #303362 Copied In reply to: How to change the title font in the product catalogue
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 24, 2021 at 11:00

    Hello,

    1/ Update the theme and Core plugin.
    Theme Options > Header builder > Contacts element > delete elements and add them from scratch, here is an example of “Url For Field” for phone:
    tel:+xxxxxxxxxx
    for mail:
    mailto:your_email
    2/ There is no such option, by default.

    Regards

    #303349 Copied In reply to: Questions
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 24, 2021 at 10:57

    We can’t see your screenshot, unfortunately.
    Use Gayzo or Lightshot screenshot tools to make and share screenshots.

    Regards

    #303347 Copied In reply to: How to change the title font in the product catalogue
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 24, 2021 at 09:02

    Hello,

    Fixed. Check now

    Regards

    #303333 Copied In reply to: XStore v8.0.7 – possible minor error in style.css states v8.0.6
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 24, 2021 at 09:01

    Change the code to:

    .tax-product_cat .main-products-loop,
.tax-product_cat .sidebar {
    margin-top: 100px;
}

    Regards

    #303332 Copied In reply to: How to add space on top of page
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 24, 2021 at 08:32

    You can find etheme_size_guide() function in xstore/framework/woo.php and re-write it in xstore-child/functions.php file

    Regards

    #303327 Copied In reply to: Size Guide link
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 24, 2021 at 08:19

    Hello,

    Please read our documentation – https://www.8theme.com/documentation/xstore/plugins/plugins-update/ https://www.8theme.com/documentation/xstore/plugins/activation-and-purchase-codes/

    Regards

    #303323 Copied In reply to: Updation
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 24, 2021 at 08:03

    Clear cache and check one more time – https://prnt.sc/1tfgnqv

    Regards

    #303320 Copied In reply to: How to add space on top of page
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 24, 2021 at 08:01

    Hello,

    We can’t see your screenshot https://prnt.sc/1tfgg2d Please provide a new one

    Regards

    #303319 Copied In reply to: How to change the title font in the product catalogue
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 24, 2021 at 07:22

    Hello,

    Add this code in Theme Options > Theme custom CSS:

    .tax-product_cat.term-33 .main-products-loop,
.tax-product_cat.term-33 .sidebar {
    margin-top: 100px;
}

    Regards

    #303316 Copied In reply to: How to add space on top of page
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 24, 2021 at 07:12

    Hello,

    1/ It is because of this custom CSS code – https://prnt.sc/1tfa6fl
    2/ Change this custom CSS code – https://prnt.sc/1tfac1w to https://prnt.sc/1tfadp4

    Regards

    #303314 Copied In reply to: Arrow to come on the top of the page
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 24, 2021 at 07:06

    It doesn’t work for variable products, Sale countdown can be shown for Simple products only.
    You can submit feature request here – https://www.8theme.com/taskboard/

    Regards

    #303313 Copied In reply to: Hi i want to add a sale count down on a sigle product
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 24, 2021 at 06:48

    Tag <strong> was not closed. Check now

    Regards

    #303312 Copied In reply to: Payment Icon Widget Bottom Right
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 23, 2021 at 14:27

    Hello,

    Theme Options > Header builder > Header vertical > enable/disable elements in sections

    Regards

    #303245 Copied In reply to: Account
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 23, 2021 at 13:58

    1/ Provide URL of product also.
    2/ Read this article first – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

    Regards

    #303240 Copied In reply to: Hi i want to add a sale count down on a sigle product
  • 1 2 3 … 1,029 1,030 1,031 … 2,273 2,274 2,275
    Viewing 30,900 results - 30,871 through 30,900 (of 68,231 total)
Viewing 30 posts - 30,871 through 30,900 (of 68,231 total)
1 2 3 … 1,029 1,030 1,031 … 2,273 2,274 2,275

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