Stretch Page and Crowded Menu - by lissette4130

This topic has 9 replies, 2 voices, and was last updated 2 years, 4 months ago ago by Rose Tyler

  • Avatar: lissette4130
    lissette4130
    Participant
    September 24, 2021 at 13:12

    The site pages are all stretch but setting is on default. Menu is not showing correctly either. Menu stays cluttered together on site. All setting for headers on not being publish even through I can see it when Im in customizer

    Please, contact administrator
    for this information.
    8 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 24, 2021 at 13:48

    Hello,

    Your site is under maintenance mode, so we can’t check it. Please provide temporary wp-admin access

    Regards

    Avatar: lissette4130
    lissette4130
    Participant
    September 24, 2021 at 16:32

    Info attached in private message

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 25, 2021 at 08:19

    Hello,

    We do not see any problem on your site – https://gyazo.com/d758df1b116ca6f34b866ca57215f494 Please clear cache and check one more time.

    Regards

    Avatar: lissette4130
    lissette4130
    Participant
    September 26, 2021 at 14:25

    There is a problem site Please see pirvate message

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 26, 2021 at 14:34

    Hello,

    It is normal to see that message in Dashboard > XStore.

    It will not let me update and still no working properly.

    – could you record a video or provide screenshots? Use Gayzo or Lightshot screenshot tools to make and share screenshots.

    Regards

    Avatar: lissette4130
    lissette4130
    Participant
    September 26, 2021 at 14:36

    okay I will try now

    Avatar: lissette4130
    lissette4130
    Participant
    September 26, 2021 at 14:40

    I have sent you info

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2021 at 06:32

    Hello,

    1/ This notice is shown by default, if you want to hide Welcome section, use our White Label Branding plugin https://xstore.helpscoutdocs.com/article/108-white-label-branding-plugin
    2/ Please try the solution from this topic – https://www.8theme.com/topic/the-package-could-not-be-installed-pclzip_err_bad_format-10-unable-to-find-2/#post-273465
    or update the theme via FTP – https://xstore.helpscoutdocs.com/article/63-theme-update

    Regards

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