Questions - by thomas - on WordPress WooCommerce support

This topic has 17 replies, 3 voices, and was last updated 2 years, 6 months ago ago by Olga Barlow

  • Avatar: thomas
    thomas
    Participant
    September 24, 2021 at 09:03

    Hello support,
    i have issue with [contacts], the elements phone & mail is not working, because is not opening the calling and mails, any time i refresh the xstore customize my fields is empty.

    One more i need is to make the extra tab woocommerce you have on [8theme] product options second from third.

    Kind regards
    Thomas

    Please, contact administrator
    for this information.
    16 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 24, 2021 at 11:00

    Hello,

    1/ Update the theme and Core plugin.
    Theme Options > Header builder > Contacts element > delete elements and add them from scratch, here is an example of “Url For Field” for phone:
    tel:+xxxxxxxxxx
    for mail:
    mailto:your_email
    2/ There is no such option, by default.

    Regards

    Avatar: thomas
    thomas
    Participant
    September 24, 2021 at 11:24

    Updated — Latest version 8.0.7 / Core plugin 4.0.7
    About the steps on “Url For Fields” i allready have tried, not working to my project.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 24, 2021 at 17:34

    Hello,

    Did you try to remove all the items > save settings > reload customizer > add new items again with the links you need? Exactly in this order? If it does not help then provide us with WP Dashboard access to your site.

    Regards

    Avatar: thomas
    thomas
    Participant
    November 2, 2021 at 08:55

    Hello Olga,
    i have make all the steps, but the links is not working.

    One new issue i have is in my shop is not working the pagination.
    I have set temporary to -1 but if i set to 12 products, is not display adove the button ( 2).
    I have try and ajax production pagination and is not working.

    Theme v.8.0.8

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 2, 2021 at 15:23

    Hello,

    Provide us with WP Dashboard access to your site, please. We’ll check the issue in more detail.

    Regards

    Avatar: thomas
    thomas
    Participant
    November 3, 2021 at 17:32

    Hello Olga,
    we have fix the ajax paginations , please see only the links issue we have.

    Regards

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 4, 2021 at 10:49

    Hello,

    Links added. Check now.

    Regards

    Avatar: thomas
    thomas
    Participant
    December 1, 2021 at 20:13

    Action On Toggle issue.

    Hello Olga,
    we need to load the sidebar close on modile and tablet , but is not working.

    The best is to load only the main category on mobile.
    You can find and mobile menu to ours settings

    The theme options now is:

    1.Builder element
    2,Select Sidebar Area: Shop Sidebar
    3.widgets With Toogle
    4.Select Action On Toogle: Close on mobile

    regards

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 3, 2021 at 16:06

    Hello,

    Provide us with WP Dashboard and FTP access to your site.

    Regards

    Avatar: thomas
    thomas
    Participant
    December 3, 2021 at 18:16

    Hello Olga.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 3, 2021 at 18:48

    Hello,

    2) What about FTP access? We need to make changes to theme files.

    Regards

    Please contact administrator
    for this information.
    Avatar: thomas
    thomas
    Participant
    December 3, 2021 at 19:02

    Sorry for wp-login

    regards
    Thomas

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 3, 2021 at 19:13

    Hello,

    Thank you. I passed your issue to our developers. I’ll inform you once they fix the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 6, 2021 at 09:53

    Hello,

    Fixed. Check now, please.

    Regards

    Avatar: thomas
    thomas
    Participant
    December 6, 2021 at 17:56

    Hello Olga,
    continue to have the issue on mobile version ( single product view ).

    We need to have ( closed on mobile )

    Regards
    Thomas

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 6, 2021 at 19:42

    Hello,

    I don’t see the mentioned issue after our changes https://recordit.co/iNXMt7YEvH
    Try to clear the browser cache.

    Regards

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