I don’t see any logs there. Please, contact your hosting provider to get the information about logs.
Regards
Olga Barlow
Participant
November 16, 2016 at 11:51
You are welcome!
Regards
Olga Barlow
Participant
November 16, 2016 at 11:51
You are welcome!
Regards
Olga Barlow
Participant
November 16, 2016 at 11:50
You are welcome!
Regards
Olga Barlow
Participant
November 16, 2016 at 11:50
Hello,
You are welcome!
Regards
Olga Barlow
Participant
November 16, 2016 at 11:48
Hello,
I’m glad that you sorted out. Feel free to contact us if you need any other help.
Regards
Olga Barlow
Participant
November 16, 2016 at 11:38
Hello,
CMB2 plugin should be activated http://prntscr.com/d7xmt3 if you want to use 8theme – Layout Options.
Regards
Olga Barlow
Participant
November 16, 2016 at 11:34
Hello,
You have set “Products per page -1” (Theme Options > E-Commerce > Product Page Layout). It means that you show all the products without any scroll. You need to set there 20 for example, then once user open shop page he’ll see 30 products and then after scroll he will see next 20 products and next 20 products etc.
Check now.
Regards
Olga Barlow
Participant
November 16, 2016 at 11:29
Hello,
Please, optimize your images (reduce dimensions where it’s possible, optimize the size). There are a lot of services for this, for example, https://kraken.io/
Don’t worry, we are here to help you! Feel free to ask if you need any other help.
Regards
Olga Barlow
Participant
November 16, 2016 at 11:21
Hello,
Ok, thank you for your suggestion.
Regards
Olga Barlow
Participant
November 16, 2016 at 11:19
Hello,
Add the following code in custom CSS .languages-area > div {margin-right: 0px;}
Regards
Olga Barlow
Participant
November 16, 2016 at 11:16
You are welcome!
Regards
Olga Barlow
Participant
November 16, 2016 at 11:15
Hello,
Very nice site!
Go to Pages > edit Shop page and scroll down to the 8theme Layout settings > Sidebar position > Inherit http://prntscr.com/d7xazb
If you use left sidebar option there then you will see sidebar because individual options for the every page have more priority than General options.
Button Sync allows you to synchronize your translation file with updated pot file. It means if we made any changes in template files that may affect transaltion or we added new string for the translation and you updated theme you need to synchronize your translation with updated files. Only after synchronization you’ll be able to translate new strings or strings that were changed. You may lose only strings that were changed.
I have checked your site and don’t see any problem with sync. Very likely your problem was that you did not translate plural form for the products http://prntscr.com/d7x7pz
Regards
Olga Barlow
Participant
November 16, 2016 at 10:47
Hello,
1) You can see short description if use the list type on shop page http://prntscr.com/d7wy1g
2) This is not shortcode
3) Theme has a lot of options, it’s difficult to describe them all in two words. Tell me what exactly are you looking for?
Regards
Olga Barlow
Participant
November 16, 2016 at 09:35
Hello,
What errors do you have in log file?
upload_max_filesize = 1000M
post_max_size = 1050M
We don’t need such limit, 30M is more than enough.
Regards
Olga Barlow
Participant
November 16, 2016 at 08:59
Hello,
No, we did not modify such default settings to avoid compatibility problems.
Or you may use promo popup option (Theme Options > E-Commerce > Promo popup) Promo popup will appear either when you open the site or if you click the link in the top bar.
If you need something else, unfortunately, we don’t have other elements to create the popup.
Regards
Olga Barlow
Participant
November 16, 2016 at 08:49
Hello,
They did not tell you that problem caused by our theme. They told you to check if you have your problem even with official theme (Storefront) or with our theme only. I have asked you to do the same. Please, go to Appearance > Themes > and enable default woocommerce theme – Storefront. Check if you still have the problem. If problem persists with Storefront theme you need to reply back to WooCommerce support email and tell them about it.
Reply back to me if problem persists with our theme only!
Regards
Olga Barlow
Participant
November 15, 2016 at 17:01
Hello,
We can’t check your site because it is anavailable.
1) Image dimensions for your products you can change in WooCommerce > Settings > Products > Display tab. You should install Regenerate plugin after that and regenerate thumbnails. If you use cache plugin then don’t forget to clean cache. Portfolio images use WP default settings (Settings > Media). In next version we plan to add individual options for the portfolio featured images.
2), 3) Check your cache settings. Very likely cart is cached. Enable official WooCommerce theme (Storefront) and check if you have the same issue.
4) It depends on your server responce. We can do nothing with it.
Regards
Olga Barlow
Participant
November 15, 2016 at 09:55
Hello,
You are using too old version of Visual Composer 4.5.1 , please update it to latest version. You can find archive to update Visual Composer here 8theme.com/download-plugins
Regards
Olga Barlow
Participant
November 15, 2016 at 09:53
Hello,
Ok. Thank you for using our theme. Feel free to contact us in case you have any questions. Have a good day.
Regards
Olga Barlow
Participant
November 15, 2016 at 09:51
Hello,
If you did not do the backup of the options (Theme Options > Import/Export > Options > Export Options) unfortunately there is no way to bring them back.
