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Several Items With Regard to Speed & Stability

This topic has 9 replies, 3 voices, and was last updated 7 years, 5 months ago ago by Olga Barlow

Adam Kuglin

Participant

November 14, 2016 at 01:26

Hello:

We seem to have a fairly severe problem being caused by the theme. We’re using version 1.7.1 on fayefontaine.com with WooCommerce. I’ve disabled all other plugins except for WooCommerce and the ones recommended or required by the theme. A few things have come up:

1.) The shopping cart does not reliably update in either the minicart in the menu bar, or on the Cart page. Sometimes it’s just slow, sometimes it doesn’t update at all. Clicking “Update Cart” on the cart page after having, for example, updated the quantity of an item works only intermittently.

2.) Making multiple changes to the shopping cart sometimes crashes Apache, causing a 503 error and requiring a server reboot. This is obviously not acceptable.

3.) We’ve made efforts to improve the speed of the site through caching and image optimization that don’t seem to take effect in our GTMetrix numbers.

We’d really appreciate any insights you may have to share as soon as possible, as many efforts to work on this have turned up as dead ends and we’re pushing deadlines.

Thank you.

#145682 Copied Theme version: 1.7.1 WooCommerce version: 2.6.8

8 Answers

Adam Kuglin

Participant

November 14, 2016 at 01:29

Forgot to click “Notify me of follow-up replies via email”… just adding this post to turn on email notifications since there doesn’t appear to be a way to do that after the fact.

#145683 Copied

Eva Kemp

Support staff

November 14, 2016 at 07:24

Hello,

The problem may be related to your server configuration. Please check if you have appropriate values for PHP functions https://www.8theme.com/demo/docs/classico/#general_information (“1.1. Classico Theme Requirements”).
Also provide FTP and WP admin credentials in Private Content.

Regards,
Eva Kemp.

#145704 Copied
Adam Kuglin

Participant

November 14, 2016 at 19:38
Hello:

I’ve updated the server configuration as follows.
```
upload_max_filesize = 1000M
post_max_size = 1050M
max_execution_time = 5000
max_input_time = 5000
memory_limit = 256M
```
This has helped some, but a few problems persist.

1.) The theme is still not serving up my optimized images on the portfolio page or the shop. This might just be a setting somewhere, but it should not be using the largest size version of the image to generate thumbnails, right? (See: https://gtmetrix.com/reports/fayefontaine.com/S3TsJQcQ)
2.) The minicart does not update when someone adds an item from the store until page refresh.
3.) Clicking “update cart” on the shopping cart page after a quantity adjustment does not reliably refresh the prices on the page. Sometimes two or three clicks are required.
4.) The “update cart” process is still very slow, even when it works.
5.) The “delete item” process on the cart page is also very slow.

Appreciate any insights you can offer!

Please, contact administrator
for this information.
#145807 Copied
Olga Barlow

Support staff

November 15, 2016 at 17:01

Hello,

We can’t check your site because it is anavailable.

1) Image dimensions for your products you can change in WooCommerce > Settings > Products > Display tab. You should install Regenerate plugin after that and regenerate thumbnails. If you use cache plugin then don’t forget to clean cache. Portfolio images use WP default settings (Settings > Media). In next version we plan to add individual options for the portfolio featured images.

2), 3) Check your cache settings. Very likely cart is cached. Enable official WooCommerce theme (Storefront) and check if you have the same issue.

4) It depends on your server responce. We can do nothing with it.

Regards

#145912 Copied

Adam Kuglin

Participant

November 15, 2016 at 18:37

That 503 error is your theme crashing Apache on a reliable webhost (Dreamhost) after having boosted all of my settings exactly as requested. Why would it be doing that?

#145918 Copied
Olga Barlow

Support staff

November 16, 2016 at 09:35
Hello,

What errors do you have in log file?
```
upload_max_filesize = 1000M
post_max_size = 1050M
```
We don’t need such limit, 30M is more than enough.

Regards
#145973 Copied
Adam Kuglin

Participant

November 16, 2016 at 09:50

I’m unable to open the log file. Perhaps you can via the FTP credentials I shared earlier?

Please, contact administrator
for this information.

#145975 Copied

Olga Barlow

Support staff

November 16, 2016 at 13:46

Hello,

I don’t see any logs there. Please, contact your hosting provider to get the information about logs.

Regards

#146025 Copied
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