Forum Replies Created

Viewing 30 posts - 27,721 through 27,750 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 18, 2017 at 14:25

    Hello,

    This is single product with variation. How to create variable product you can read here https://docs.woocommerce.com/document/variable-product/

    If you are interested in product description then provide me temporary admin panel access and I’ll help you to recreate it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 18, 2017 at 14:06

    Hello,

    You are using additional plugin to add these options, that’s why you have such issue with styles.
    Go to Theme Options > Styling > Custom CSS and add the following code to fix it

    .product-information table.variations td.label .swatchtitlelabel, .product-info-wrapper table.variations td.label .swatchtitlelabel, .product-summary-center table.variations td.label .swatchtitlelabel {
        font-size: 13px;
        font-weight: bold;
        text-transform: uppercase;
        color: #313131;
        display: inline-block;
        margin-bottom: 9px;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 18, 2017 at 13:59

    Hello,

    If you use the auto update option and don’t want to lose translation after the update you should save translation files into wp-content/languages/themes folder. Or update theme manually via FTP. Also, don’t forget to backup all the files before any update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 18, 2017 at 13:56

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 18, 2017 at 13:46

    Hello,

    Please, provide me temporary access to your Dashboard and also FTP access.
    I’ll check what is the reason of this issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 18, 2017 at 13:45

    Hello,

    Could you, please, check if problem persists with our theme only or with default WooCommerce theme too?
    Go to Appearance > Themes > install and activate official WooCommerce theme Storefront. Check if your problem persists with this theme too. We’ll be able to help only in case compatibility problem appears with our theme only.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 18, 2017 at 13:15

    Hello,

    Go to Plugins > deactivate and delete XStore Core plugin. After that go to Appearance > Plugins and install 8theme Core plugin again. Also, plugin archive you can find here https://www.8theme.com/download-plugins/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 18, 2017 at 13:14

    Hello,

    Go to Plugins > deactivate and delete XStore Core plugin. After that go to Appearance > Plugins and install 8theme Core plugin again. Also, plugin archive you can find here https://www.8theme.com/download-plugins/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 18, 2017 at 13:12

    Hello,

    This option makes product image fixed. For example you have the long description next to image or use product tabs next to image and it makes a big white gap below the image when you scroll the content, once you enable this option product image will be fixed when you scroll the content. Here is demo where this option is enabled https://www.8theme.com/demo/xstore/engineer/product/dewalt-brushless-20v-max/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 18, 2017 at 12:28

    Hello,

    This type of breadcrumbs should not have product title if option Show product name above the price is enabled. I have fixed the issue. Ckeck, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 18, 2017 at 11:52

    Hello,

    We have checked your site on iPad and don’t see this issue. Have you sorted out?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 18, 2017 at 11:45

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 18, 2017 at 11:31

    Hello,

    Could you describe me in more details what compatibility issues with this plugin did you face?
    If you have problem with adding products to cart then go to Theme Options > E-Commerce > Single Product > Ajax Add to Cart > choose Off.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 18, 2017 at 11:28

    Hello,

    Sorry for the delay in answering.

    1. We tested and did not face any problem with options import. Anyway, I have sent you .json file.

    2. It’s related to options import issue because shadow was added by custom CSS. You will get it after options import.

    .home-icons-wrapper {box-shadow: 0 15px 40px rgba(0,0,0,0.05);}

    3.Yes, very likely problem related to options import issue. To remove last copyrights go to Appearance > Widgets > remove widgets from Footer Copyrights Left and Footer Copyrights right widget areas.
    To change first copyrights row go to Static Block > edit Finance Footer static block.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 17, 2017 at 17:13

    Hello,

    What error did you face with Visual Composer? Do you have problem with Backend Editor or Frontend?
    Explain issue in details, please.
    Also, provide me link to your site, temporary WP admin panel access to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 17, 2017 at 17:10

    Hello,

    Try to Press Sync button http://prntscr.com/dwtfqv and then check if “Show” and “products” words are translated in the backend and save again. Then check the frontend. If it does not help, provide me temporary WP admin panel and FTP access to your site in Private Content. I’ll check what could be the reason of your issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 17, 2017 at 17:03

    Hello,

    Yes, I meant body font color. Ok. I’m glad that we sorted out.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 16, 2017 at 16:45

    Hello,

    Check the screenshot http://prntscr.com/dwcy59
    Very likely you changed the body color in theme options and it has more priority than your custom css. We have added <p> tag to the list of classes that could be changed by this option.

    Please, change your custom to

    .p-weiss p {
        font-size: 1.14rem !important;
        font-weight: 300;
        line-height: 1.8;
        margin-bottom: 1.43em;
        color: white;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 16, 2017 at 15:37

    Hello,

    You can import Gym Home page only without options to get the content and copy the code to add it on your page. Go to Tools > Import > upload dummy.xml file of gym version. dummy.xmls for the Gym version I have sent you to your registration email.

    After that go to Pages > and you’ll find Gym page and will be able to edit it or copy page content to add to another page.

    Let me know if you need any other help with this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 16, 2017 at 15:28

    Hello,

    We display video in popup, Quick View is also popup. Unfortunately, it’s not possible to show popup in popup and we hide enlarge and video buttons for the Quick View window.

    I have fixed this on your site and also it will be fixed in next theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 16, 2017 at 14:28

    Hello,

    Maybe you have changed row structure or added paragraph tags after update but your issue is not related to theme update. Change .p-weiss to .p-weiss p http://prntscr.com/dwb4nu

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 16, 2017 at 14:04

    Hello,

    I have checked your site and see that you either use the same page for both items or the same custom link http://prntscr.com/dwasq4 I don’t think that it’s related to theme update.

    Go to Appearance > Menus and check the menu items that you have there. Or provide me temporary admin panel access, so I’ll be able to check your menu.

    What other issues did you face after theme update?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 16, 2017 at 13:49

    Hello,

    Please, check the registration email. We have sent you the archive.
    Sorry for this inconvenience.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 16, 2017 at 12:08

    Hello,

    1) Using Loco translate plugin you can just translate theme to another language but it does not allow you to create the multilingual site. If you want to create multilingual site you should use either WPML plugin (paid plugin) or one of free plugins – Polylang, qTranslate. Then you’ll be able to add language switcher and create products, categories, pages for both languages.

    2) You can share link to screenshot instead of email. There are a lot of useful tools for this, Lightshot screenshot, for example. Very likely, problem caused by too many columns for your products and there is no place to show all the information you have on your screen, that’s why columns are too thin and high. Try to disable some information that you don’t need there for preview http://prntscr.com/dw9ec9

    3) Check the permalinks settings (Settings > Permalinks) after changing your language. Also, make sure that issue appears with our theme only. Go to Appearance > Themes > enable default WooCommerce theme Storefront and check. We are able to help in case problem appears with our theme only, if you have the same problem even with default theme then you need to check WP settings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 30, 2016 at 20:31

    Hello,

    It’s very strange but we can’t find this issue. Could you provide me temporary admin panel access? I’ll check the Backend and menu settings, maybe it helps me to sort out what is the reason of your issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 30, 2016 at 20:29

    You are welcome!
    Happy New Year!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 30, 2016 at 20:18

    Hello,

    Provide me temporary admin panel and FTP access in Private Content area, we’ll try to fix this issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 30, 2016 at 20:16

    Hello,

    Please, make sure that these 2 products have main description and Reviews are enabled for them. Because I don’t see these tabs even on desktop.

    Provide me also admin panel and FTP access, so I’ll be able to check the backend and files.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 30, 2016 at 20:12

    Hello,

    Please, don’t post access to your site in the main content. Use Private Content area.
    Also, I can’t login with credentials you provided. We need both WP admin panel and FTP access to find the issue and fix it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 30, 2016 at 20:06

    You are welcome!

    Regards

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Viewing 30 posts - 27,721 through 27,750 (of 30,337 total)
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